Dr. Chang is one of the best back drs ever. He operated on my back i in 2018, and i am very pleased…read morewith the outcome He and his staff are very professional, friendly and caring, Dr. Chang is one of a kind, and i would recommend him highly to anyone looking for a real professional and caring back dr. Thank you Dr. Chang for helping me. God bless you and your staff!

I just had my second neck surgery with Dr Chang last week. He has been very honest with his opinion…read moreof what care is needed and therefore you have a better understanding about what is wrong. He is very good about pain control after the procedure as well and kept me a second night untill my pain was under control. Love this doctor

so hard ti make an appointment with this Dr I have a referral to see him I've left first Time I…read morewaited several weeks and no one ever returned my call so I tried I second Time left a second vm they took a few days but did return my call problem is they left me a voicemail I was at work and I missed the call now I go to call back and I've left my third voicemail. I've heard great reviews about this Dr whoever handles his appt can do way bette.

I've heard great things about Dr. Cheng but unfortunately I haven't been able to make an…read moreappointment with him. I've been trying for at least three weeks. I was able to connect with someone who advised I needed an order for a procedure, my Dr's office sent it over. I called a few more times and finally connected with someone who advised that they didn't receive the order so here I go again. It was resent, I called Dr. Cheng's office and can't get a hold of someone for confirmation, my call was transferred and the phone rang for over 6 minutes. The review isn't on Dr. Chang but with the staff so I am giving an "OK" review to not impact him.

Had a back injury when I was a kid that I never really had looked at. Fast forward 12 years, and…read moreit's still causing me pain (go figure). Went to one doctor who pushed for an MRI, and then never got back to me. Waited a few months and decided to head here (Pinnacle) and give them a go. Was in so much pain at the time that I couldn't even sit down without tears welling up. Standing at an always angle was my only relief. They saw this. They knew this. This visit occurred around spring time 2025 I went in, did the routine, signed a waiver to release my MRI to them, and got some blood work scheduled for a little later on. Left very hopeful and optimistic with how genuinely invested the doctor seemed to be in fixing me. Gave me a lot of info. I never heard back from Pinnacle. No follow up, no "hey we have your MRI results and this is what they show", no emails, no calls/voicemails, not even a letter. Nothing. Pinnacle ghosted me. The lack of follow up and being all around a caring and professional healthcare organization is not the reason for the single star rating however. The rating comes from the fact that nobody got back to me, yet I OWED THEM MONEY. I paid my copay, and thought that was it. Next thing I know, I have a collections agency calling me about a debt stemming from my visit here at pinnacle. Had absolutely no knowledge of it. And when I called, I got a woman with a nasty attitude basically telling me I'm an idiot because they always send out PAPER MAIL about money owed. So not only did I not get a letter at all, but in 2025, you can't CALL ME OR EMAIL ME WHEN YOU HAVE MY INFO?? This came at the perfect time too, because I was just recently laid off from work. So now my credit will take a hit because I NOW don't have the $300 I could've paid off months ago Nice place inside, but absolute trash. Would never recommend. I will never go here or another affiliated healthcare company again. It's hard enough finding people who care, but this is ridiculous. Screw Pinnacle

Physician owned hospital conveniently located in Crown Point. Incredibly upbeat staff from the…read morefront desk check in to OR post op. A true treasure!

So far so good! The dr has been really great with helping to ease the pain of my back. In just…read moreone visit I have felt better and I am confident that continuing to go my back will be better!

I needed help recovering from a miserable rotator cuff injury. Covid lockdown in IL in 2020 blocked…read moreall local physical therapy (hereafter 'PT') options so I've driven 100+ miles round trip 1x/week for the past 6 months to Crown Point. Dr. Art is phenomenal - he quickly, accurately diagnosed underlying cause of my shoulder pain, explained it and then prescribed a relatively simple PT cure - stretching & progressive strengthening exercises. It has produced amazing results - my shoulder pain is virtually gone and as an added bonus my upper arms look great! Next my wife strained her lower back 2 mos. ago so I brought her with. Dr. Art diagnosed and remedied her back pain. But much more importantly he convinced my wife she might be able to overcome her balance issues (resulting from suffering a stroke 17 yrs ago) & possibly eliminate her reliance on a cane if she undertook a PT exercise program (again stretching & progressive strengthening exercises). In 8 weeks she's made great progress so we're very optimistic! Finally Dr. Art's been considerate & flexible re our stingy insurance provider - since they won't cover our PT sessions we pay Dr. Art directly. He charges us less than the trainer at our health club would charge while delivering exceptional results! We greatly appreciate Dr. Art's help! If you have an issue that could be helped by physical therapy I again highly, highly recommend seeking treatment from Dr. Art!

I received 2 MRIs (thoracic and cervical) and hip x-rays today. This is one of the most relaxing…read moreoutpatient facilities I've ever patronized. The staff were very friendly and helpful. Everyone was so patient and helpful. I really enjoyed the quality of care and attention to details.

After 13 mini strokes and suffering some paralysis on my right side they seriously helped me…read moreovercome the issue. They were absolutely top notch.

I am disappointed with this practice. I came to Dr. Pitchford with left arm pain and surgery was…read moreperformed on my shoulder last October. The pain continued and after cortisone injections, physical therapy and dry needling sessions I'm still in pain. I sought a 2nd opinion and the Surgeon identified was the issue is. I'm scheduled for a follow up surgery to repair what should have been done initially. I was consistently made to feel that my pain was manufactured by the PA Alyssa (who needs to practice a little empathy) and Staff and come to find out there is a confirmed issue that needs surgery. I regret choosing this practice. On a positive note the front desk Staff was pleasant, and the Nurse Brenda who was the only one who showed compassion.

I have had three operations with Dr. Pitchford and his staff. A knee and two hips. I highly…read morerecommend him for your bone and joint needs. I also highly recommend their physical therapy group in St. John. Mike, Suzette, Lyla and Krystle are four of the most beautiful human beings, I have ever met in my life. They took care of me and made me feel good every single time I was there.

To date, I have had rotary cuff repaired and surgery on my elbow. Both surgeries went amazingly…read morewell and the best thing about Dr. Jennifer Bayer is she fully explains everything that is going on before and after surgery. I find her to be an amazing orthopedic surgeon that I have the upmost faith in. Glad she is my doctor!

I injured my knee over a week ago and made an appointment SEVERAL days ago with Doctor Bayer for…read moretoday March 13 at twelve noon. Just now at 9 A.M. I received a call from her receptionist saying that she does not have a x-ray Tech today and that she needs a x-ray before an injection for pain and steroid and is there someplace I want to go to get the x-ray today before the appointment at noon. 3 HOURS BEFORE THE APPOINTMENT THAT I HAVE BEEN WAITING FOR IN PAIN FOR MORE THAN A WEEK, she expects me to find someplace to get an x-ray and bring it to her. I am a medical professional myself and cannot believe how extremely UNPROFESSIONAL This Doctor is and how can they even call me and tell me I have 3 hours to get my OWN X-RAY! I will be telling EVERYONE I know how badly she (DOCTOR BAYER) runs her office.

dr Kaakaaji has been my doctor for over 15 years. I am a transfer from another doctor who wouldn't…read moresee me because I have had 6 c spine fusion surgerie. other doctor feel my case to complicated but dr kaakaaji accepted me and then looked at my low back when I had difficulty walking and told me I would need something done but it was t severe enough to need surgery at that time. 6 years later and it was and I had a laminectomy at L4-5. prognosis is good and I will eventually need fusion surgery as well. I am glad he didn't rush like some doctors and waited till I was bad enough to need such a tough surgery.

Please do not use Dr Kaakaji. My father had 2 fractured vertebrae. Because this was not a…read moresurgical issue he offered no advice beyond go see your family physician. Dr Kaakaji did not offer any pain management. Dr Kaakaji does not care about his patient's needs. He is very self serving. Please avoid at all costs