I have rented two different properties through this property management company. Combined, I have rented through them for over seven years. I only have excellent experiences to report about. The employees and the owner were and are always a joy to speak with. Whenever there was an issue with the residence, they would their best to do all that they could do to resolve the issue in the fastest way possible.
The bad reviews about this company are appalling. In my own humble opinion, I feel as though the bad reviewers are a bit ignorant as to how a property management business works. They obviously do not know or care to know how things work in the realty business. For some reason, they are holding the realty business responsible for the owner's choice to not pay someone to resolve the issue.
This company most definitely cares very much about their customers. That alone will speak greatly about their character.
Here is how it works:
1) The customer makes a request to the property management company.
2) The property management company sends the request and cost of the process to the owner.
3) The owner can choose to pay to have it fixed or simply choose not to.
In this case, the owner chose not to pay to fix the issue. The property management company had absolutely no power over what the owner of the residence does.
I am in no way an expert in how property management works; however, a few minutes of research will give you a general idea of how all this works.
Thank you Stratus Property Management for all your help throughout the years. read more