Terrible customer service and deceptive practices--…read more
I ordered a pair of shoes and paid a high shipping fee. About a week later, DHL contacted me saying I owed a large amount in import duties before they would deliver the package.
When I reached out to the company, they basically said it wasn't their problem and pointed to their terms and conditions -- where, buried in fine print, they claim they're not responsible for such fees. Most reputable companies either include import duties in the price or clearly disclose them before checkout.
Instead, this company hides that information deep in the fine print, knowing that most customers would think twice before buying if the true cost were clear upfront. It is incredibly misleading.
Thankfully, my credit card company immediately recognized the issue and refunded me in full.