I've passed by this shop so many times but never gave it a second glance. Finally I was visited by necessity; one of my shoes was starting to "talk" by coming apart. This made walking around Copenhagen very annoying!
There were four groups of ladies looking at and trying on shoes so at first I was mainly staying out of their way and peering at the merchandise over their shoulders. It's a roomy store but I was feeling anxious. When I finally found a boot that I liked, the man behind the counter was happy to find my size. I tried it on, then hemmed and hawed a bit over how tight it was.. he offered to get me the next size up and that was unfortunately too large. He mentioned that this brand tended to run a little tight but the material would give a little. While I thought about it, he went to assist the other ladies and I didn't feel pressured to buy at all. He brought me another pair of boots to try but I finally decided to get the original pair that I picked out.
When I got to the register I asked him to throw out my old shoes, but first he offered to repair them. That was very kind; although he realized how bad the damage was once I put them on the counter. He tossed them for me and even went outside to spray my new boots before I put them on, saying that it might be raining later that day and it would protect the material. Excellent service that I have not seen in many shoe stores anywhere, especially not Denmark. read more
