I have had to call this company 4 times in the 2 years of service with them. 2 of those 4 times I spoke to a gentleman who had GREAT customer service. The same gentlemen have been to our house and they have been great to work with and are respectful and courteous. The other 2 times I have called I have spoken to a women, the office manager, who also claims to be the owner, and she is beyond rude, nasty, speaks over you any chance she gets and takes zero ownership when she drops the ball for not monitoring the propane tanks which is a service we have on our contract. We've even had to get a hotel room in the middle of winter because of her and she showed zero empathy, even though we had a brand new baby at home. On top of that, they charge a 3.5% service charge to use your debit or credit card, so we pay by check. Well apparently the mailman in Talco isn't very good (according to her) because it takes them 6 weeks to cash a check. On top of that, when the mailman looses a check that you mailed 4 weeks ago and they are hard up for payments she will threaten to withhold services, even though we've never been late on a payment in the past two years. Is it really that hard to pick up the phone and call us? Is it that hard to be cordial anytime you have to pick up the phone? Clearly this woman hates her job but I as a customer should not have to deal with her attitude and negativity. Do yourself a favor and take your business elsewhere if you are able to otherwise avoid the office manager/owner like the plague. With any luck they'll find a way to allow one to pay online so no one has to deal with her. read more
