I usually don't go out on my way to do reviews like this but I find this office to be very…read moreconcerning and I want to share my experience.
At my visit, I was told that I had six cavities that all required prompt treatment. (This was very surprising, as I had been seen at this same office about six months prior with nothing needing even preventative treatment.) At the time, I was also about two weeks into my new Invisalign treatment, and I knew that cavities and fillings can sometimes affect how trays fit or progress (my orthodontist later explained this likely wouldn't have been an issue in my case, but that was not something I knew at the time). Because of that, I wanted to better understand how urgent the situation actually was before moving forward. I sent several polite and very reasonable emails asking about my options, including whether more conservative approaches like prescription fluoride/remineralization were appropriate.
It took 3 emails over several weeks to get any response. When I finally did, NONE of my questions were answered. Instead, the doctor completely skipped over them and simply stated that my orthodontist had approved the treatment.
Because my orthodontist's input addressed one of my concerns (how this would affect my Invisalign), I scheduled the first appointment. However, it never sat right with me that my questions had been ignored. After speaking further with my orthodontist, who also reached out to this office, I was advised to get a second opinion. Within hours of that, I received an email from the office essentially telling me to go elsewhere if I had concerns.
I responded reiterating my concerns and requested my records. Once again, there was no response. After multiple follow-ups, my records were sent via FedEx with no prior communication. No heads up, no tracking, and no notice that a signature would be required. If this was the first time I found them subpar, I would simply call it a communication or operations problem but since it felt like the 247th, let's call it what it was... intentional, petty, embarrassing.
While waiting for these records, I saw a new dentist for a second opinion. They performed a thorough exam, explained everything clearly, and did not find any active cavities requiring fillings. Instead, they recommended preventative care and monitoring, the exact option I had originally asked this office about but never received a response on. The difference in professionalism, transparency, and overall care was significant.
When I finally caught FedEx at my door, I received both my records and a formal letter from Dr. Andreea dismissing me as a patient.
Looking back, this experience also made me question the quality of care I received here previously. I had several cavities filled over time (prior to coming here, I had maybe one or two in my entire life), and I even paid for a "deep cleaning" that felt no different than a standard cleaning. The cleanings in general felt subpar, and at the time I brushed it off but in hindsight, it raises concerns.
Being dismissed for asking basic, reasonable questions about your own treatment is a major red flag. Patients should be able to understand their options and participate in decisions about their care. This office, however, seemed to prefer compliance over informed consent.
Maintaining the integrity of your natural teeth is important, and unnecessary dental work is unfortunately not uncommon, which is exactly why patients ask questions and seek second opinions. This experience has left me with serious concerns about whether prior treatment I received here was even necessary.
I would strongly recommend getting a second opinion before agreeing to any major treatment from this office. Ive learned that when decay is still in the enamel and hasn't progressed into the dentin, some cases can be managed conservatively rather than jumping straight to fillings, which is exactly why I was asking questions. You should ask your dentist too! If they refuse to answer, fire them!
