I am writing to share a concern regarding an interaction I had today with your front desk staff. My…read moreintention is not to criticize, but to ensure open communication and to support a practice that has otherwise taken great care of my children. Earlier today, my son Winston was experiencing significant discomfort from a broken orthodontic wire that is poking the inside of his cheek and making it painful for him to eat. In addition, he has a very loose baby tooth that is NOT attached to the bracket, and our orthodontist previously advised us that if the tooth begins to bother him, we should have our pediatric dentist remove it. When I called the office to request guidance, the receptionist responded in a raised tone and repeatedly stated that "there is nothing we can do," without asking clarifying questions or offering to relay the situation to the dentist. I fully understand that there are policies and limitations, but the lack of empathy and the refusal to escalate a clinical concern was discouraging--especially while my child was in pain. What I hoped for was simply reassurance, and perhaps a message passed to the doctor for professional guidance. Instead, the interaction left me feeling dismissed during a moment when my son needed help. I am sharing this respectfully so you are aware and can provide additional training or support to your front desk staff. Families rely on them not only for scheduling, but also for calm, compassionate communication--especially when a child is hurting.

My daughter was referred by our family dentist for a procedure to beach house pediatric dentistry…read more We had a consultation a little over a week after the referral and the procedure was scheduled several days later. Dr. Shah communicated and explained everything to us reached out to see if we had any questions. We opted to have our daughter under general anesthesia for the procedure and the anesthesiologist connected with us ahead of time to answer any questions as well as after the procedure. All of the staff is very friendly and great with kids. Very clean and inviting office for kids. Great experience.

Incredibly thankful for the team here. My child is extremely shy & has sensory issues…read more They were patient, kind and made us feel welcomed! All recommended treatment was explained thoroughly. Excited to have found this place!

With 3 little kids it's hard to find a great pediatric dentist that all of them love! I finally…read morefound that place. The Dr is the best and his whole staff is amazing. The office is top notch technology, pristine, modern, & refreshing. We will be patients of theirs till my kids grow.

Funny looking people with big hearts. They have a great kids section and games for kids to play.read more

Dr. Park and her amazing staff are always so proactive ! Keeping away those cavaties !read more

We have been coming here for years. Dr. Yeh and Eddie takes such great care of the kids. They are…read morealways thorough and very patient and kind. They also listen to my concerns as a parent and do their best to explain everything in terms I understand. I really appreciate their patience and their clear communication.

Both my kids have been coming to HB Kids for all their dental needs. The staff is always friendly,…read moreknowledgeable and patient. We have had many dental procedures with both kids and they always do a very good job and make the kids feel so comfortable. We love it here and recommend to all our friends and family.

Dr. Beanca Chu and her staff are gentle, professional, and thorough. They listen to concerns,…read moreclearly express their recommendations, and make accommodations where they can. If your child has a dental emergency (like knocking a tooth loose) Dr. Chu can still be reached even during weekends/off hours. I also really like that during our time with her, Dr. Chu's practice has expanded into a nicer newer, larger space yet she still hasn't opted to employ a fleet of associate dentists to whom she could pass patients around based upon availability. Any time we make an appointment I know we will be seen by Dr. Chu herself. I agree with some other reviews that this practice charges more for their service than other pediatric dentists, however we believe they're charging what they're worth given the level of expertise, availability, and quality of care we have received over the years we have been seeing them.

I had to change my kids dentist and found out this clinic is way over charged for the services!!!…read morefor example, the same work for the teeth, she charged $395 whereas this new dentist charged only $133! am so glad i switched

We love the office so much and the doctors are amazing! It's so inviting and makes the dentist…read morevisit fun. You need to come!

If pediatric dentists had fan clubs, I'd be president of the Tiny Tooth Co. one…read more I took my kids in fully prepared for mild chaos, emotional negotiations, and at least one dramatic monologue about "why are we doing this to me?"... and instead, they asked when we could go back. I'm still processing. From the second you walk in, it feels less like a dentist office and more like a Pinterest board for "how to make kids think brushing their teeth is a personality trait." The space is bright, clean, and somehow magically calming (??), which feels like a clinical miracle in itself. The staff? Actual angels disguised as dental professionals. They talk to kids like tiny humans with feelings (revolutionary), explain everything in a way that doesn't sound scary, and somehow make flossing feel like a VIP treatment instead of a betrayal. And the dentists--patient, warm, and clearly operating on a level of emotional intelligence that deserves its own award category. No rushing, no overwhelm, just a very "we've got you" energy that makes both kids and parents unclench a little. Bonus points for: -Zero shame, even if your child thinks brushing their teeth is a conspiracy -Distraction tactics that deserve a CIA contract -Making me feel like I'm absolutely crushing motherhood simply by showing up 10/10 experience. Would trust them with my kids' teeth, their feelings, and honestly, probably a minor life crisis if needed.

Been coming to this office for 10 years now and hands down the best in the business . Dr Chen and…read moreDr Navas take their time with my kiddos . One is special needs . They listen to me and my concerns and take their time with my kids . Thank you for all you do. Brian the office manager is amazing. Thank you again

Parents beware! The negative reviews on here is eerily similar to what happened to my then 4-yr old…read moreson (now 13 yo). Thanks be to God that I trusted my gut and dodged having my young son be put under general anesthesia to get multiple cavities removed. As it turns out, he didn't have as many cavities as Suelene Chen had indicated and the minor cavity issues were treated using local anesthesia by his current Pediatric dentist. Parents, if you're being told that your child is "uncontrollable" and for his / her safety needs to be put under general anesthesia to get treated, and also you suddenly have a screaming crying mess of a child that you don't recognize, please get out of this dreaded office and get a second opinion. Also, I should've never let this office discourage me from going in the back room with my son when he got treated. That should've been my first red flag.

This review is long overdue. We love Dr Chen. She's been my daughter's dentist since day one…read more Highly recommend!

We cannot thank Dr. Bobby enough. Our son has never been a fan of things around his mouth. He likes…read morebrushing his teeth, but throws a fit if we try to help. I feared the worst when it came time for our first check up. Dr. Bobby and his staff were amazing. Our boy got through it with no problem and no stress. We visited the Brookhurst office. The gentleman who runs the front office should give customer services lessons. He is spot on. Great on the phone, great with kids, and knows just what to say to say to relax anxious parents. I'm sorry we forgot his name. Thank you!!!!

Staff are very nice and welcoming. The dentist is wonderful with children. It is clean, organized…read moreand my kids love going there.

Parents beware! The negative reviews on here is eerily similar to what happened to my then 4-yr old…read moreson (now 13 yo). Thanks be to God that I trusted my gut and dodged having my young son be put under general anesthesia to get multiple cavities removed. As it turns out, he didn't have as many cavities as Suelene Chen had indicated and the minor cavity issues were treated using local anesthesia by his current Pediatric dentist. Parents, if you're being told that your child is "uncontrollable" and for his / her safety needs to be put under general anesthesia to get treated, and also you suddenly have a screaming crying mess of a child that you don't recognize, please get out of this dreaded office and get a second opinion. Also, I should've never let this office discourage me from going to the back room with my son when he got treated. That should've been my first red flag.

We have gone here for years. The staff make it very quick, easy and flexible with appointments…read more Basically, they will bend over backwards to make it work. Finally, caught a break.Ty

It is amazing There staff is so polite and caring…read moreMy kids love coming here for there visits