My tire was low on my drive in from dallas and pulled up to Vavoline and received exceptional…read moreservice from Dalton and William. What an amazing team and extremely efficient and helpful, I felt safe and comfortable getting back on the road. I appreciate the service and going above and beyond.

This is the second time I have had an issue with Valvoline…read more This time, I went in for a standard oil change, didn't need anything else but they offered the filter replacement. I got home and noticed a strange smell but thought my neighbor may have been burning something. I told my spouse about it and they checked beneath the car that night when they got home. There was an oil spot. Valvoline was closed and we live about 30 miles away. That morning, spouse checked my oil and it was completely dry and was saturated under the car. I immediately called and reported it to Valvoline. I have a full time job and kids and needed a car that was functioning so we had to get a local mechanic to look at it. He pulled the oil filter that Valvoline had put it in and it was busted/cracked. The air filter box screws were stripped and forced in so he took it off to check the air filter. It was tore up and bent as well. The undercarriage of my car was absolutely covered in oil. Multiple days later, I finally got a call back from Valvoline. I sent them all the pictures and mechanic reports. They decided they would not reimburse for the oil change, the mechanic cost to get my car back running, etc. Minorly - the time before this, I noticed a plastic piece hanging down from the bottom of my car. Told my spouse. He opened the hood and was able to fish it out. It was a filter grabbing/tightening tool. I asked Valvoline if it was theirs, they proudly said they used them during oil filter changes, I told them they left it in my engine. Very very upset at the cost of this mistake and how they are refusing to take responsibility and make it right. Very poor customer care.

I came in Oct 16, 2025 at 9 am and was not serviced until 11:00. There were 4 cars before me. At an…read moreaverage of 10 minutes per oil change (double the advertised time) and 3 bays I would expect a 20-minute wait AT THE MOST. 2 hours is abhorrent and completely shameful of the company to allow. No discount, no apology for the wait. This is unacceptable.

I needed an oil change & inspection in Texas, came all the way from Memphis, TN to get it done. She…read moretold me on the phone they'd have a spot for me when I came no matter what. Got there and was no wait, never thought I'd leave an oil change place 5 stars but darn they are good. Even when I came in they got off their phone and walked outside as to not disturb a waiting guest. I mean, snap!!!

I was traveling from the Dallas area to Memphis when my vehicle broke down. I looked up auto…read morerepair shops in Texarkana and found this one. I had my vehicle towed here. It was about 3:30 in the afternoon when the tow truck got me to the shop, they immediately took it in and started to work to diagnose the problem. After some time, Travis came over and talked to me about what was going on with my vehicle and he told me that with his diagnostic equipment he really couldn't properly diagnose the problem and recommended that i take it to the Honda dealership. He told me that they could try to guess and keep changing parts but he felt it needed a proper diagnosis. I had to wait for someone to come pick me up and they wouldn't be getting there until after the shop closed but all of the guys told me it wasn't a problem and that I could wait inside and someone would stay until my ride got there. If you are looking for an honest and friendly auto repair shop in Texarkana, I can not recommend this place enough! It's hard to find an honest auto repair shop anymore .

Each time you bring your vehicle in for a service, the mechanic and front desk sales person will…read moretell you that there are additional repairs that need immediate attention. If they can't find anything mechanically wrong with the vehicle they will try to up sale you on two tires. Goodyear/Cooper, please address this issue with your team and provide a better service to your patrons.

Took my car in to this establishent for repairs and am very, very pleased with therir services. My…read morecar drives like a new car. Very curtious workers, Very professional, called and gave me updates before doing extra work and made everything affordable for me. Great job guys.

Will never go to the place again! And I wouldn't recommend you do. Owner has no customer service…read moreand will yea and drop the F bomb on you for having to deal with Goodyear warranty issue.

First time customer on 10/16. From the time I entered to the time I left the customer service was…read moreamazing. Very clean inside, nice decor and relaxed environment while you wait. Big shout out to all those who worked 10/16 I highly recommend this spot. ************ they deserve all the stars

I would not recommend this place if you expect a high level detail…read more We chose the "Showroom Detail interior only" for $200. They told us the showroom detail takes 8 hours. I was expecting my vehicle to be pristine (showroom!) and smell nice. The good: It is cleaner than when we brought it in. The bad: There are still dirty, crusty spots on the seats, I can see dust/dirty spots in the cracks/vents, the carpets are still dirty looking, there's still glitter on the dash and inner door panels, and it smells like dirty mop water.

Valvolien is not an American company anymore it's been bought out by Saud Arabia they blew up 3…read moreengines in the month I was there they hire anyone with no experience what so ever with car's and they force employees to upsell when in reality the work is not needed.. they try to upgrade people from conventional oil to synthetic oil which is a no no ....my advice run away from this company take your car to people who have experience with car's......

Bring all my vehicles there. No more.......all four valve caps were missing from the most recent…read moreoil change vehicle, didn't notice until I washed the car. That in its self is not a big deal, however, what else could have occurred? Forgot to tighten the oil filter (happened to me in Japan by Honda service)! Or failed to add the new oil (a close friend experienced that via a Firestone tire/oil change shop). The website is protected from leaving reviews which suggests Valvaline can't handle truth!

Stopped in to have a noise checked out and it was nothing to worry about. They were honest and…read moredidn't charge me anything. I will definitely be back when it is time to get work done.

I had my brake pads changed last week. After leaving the shop my brakes were ok but after a mile or…read moreso my brakes FAILED AND I RAN A STOP SIGN AND WAS ALMOST SIDE SWIPED. I called the shop and was told a manager would call me back to discuss and no one called me since. it's been 9 days