Very engaging and an extremely competent staff. Good problem solvers and exceptional in coming up…read morewith suggestions if you are stumped on what to select for your significant recipient! Low pressure with coffee and nice treats available to bide the time!! And oh, did I mention the fabulous affordable selections they have at this store? Do not buy anywhere else until you stop here to shop. They are definitely worth the drive / time here in metro Detroit.

I purchased my wedding band nearly 30 years ago @ said business…read more Recently (September 2025) the prong broke prompting me to return for repairs, while there I decided to UPGRADE my ENGAGEMENT BAND spending over $7000. Unfortunately this experience has been nothing short of a DISASTER!! The LACK OF PROFESSIONALISM & ATTENTION TO DETAIL was DISAPPOINTING. Just as I did nearly 30 years ago I also returned to the outstanding jeweler my husband purchased my beautiful princess cut 2.02 G color grade/S12 clarity diamond stone for a 2nd appraisal which included the upgraded engagement band and the new wedding band, work Michael AGNELLO signed off on and thank goodness I did. Just like anything in life a 2nd opinion, especially when a substantial cost is incurred is beneficial, this is what was discovered & what transpired THE PRINCESS CUT DIAMOND IN MY UPGRADED ENGAGEMENT BAND WAS LOOSE, THE STONE ITSELF WAS NOT CENTERED PROPERLY. THE TINGE WAS NOT MATCHED PROPERLY, WHICH EXPLAINED THE VISIBLE YELLOWING BETWEEN THE NEW WEDDING BAND IN CONTRAST WITH MY UPGRADED ENGAGEMENT BAND. BOTH OF THESE DISAPPOINTING ERRORS, LED TO ADDITIONAL EXPENSES, ESPECIALLY BECAUSE OF THE POTENTIAL RISK OF LOSING THE STONE, WHICH IS ALARMING.!!!! THE APPRAISAL(s) MICHAEL AGNELLO SIGNED OFF ON WERE INCOMPLETE, INACCURATE even worse they DID NOT REFLECT THE CORRECT NUMBER OF DIAMONDS AND THEIR VALUE, NO PHOTOS WERE INCLUDED, ADDITIONALLY BOTH HAD THE WRONG DATE/YEAR WHICH RAISES CONCERNS ABOUT ITS RELIABILITY. NO INSURANCE AGENCY WOULD FIND THIS ACCEPTABLE. WHILE AT THE 2nd APPRAISAL APPOINTMENT I CALLED MICHAEL ON HIS CELL PHONE TO ADDESS MY CONCERNS. I had his personal cell # because he phoned me when he understood my initial visit in September was nothing short of a disappointment, he advised me he doesn't like his customers to leave disappointed, this too is misleading as well because it's the end of the year and the disaster goes on While at my appointment for my 2nd appraisal I did advise Michael he was on speaker conveying my concerns. Additionally I advised I tipped the sales lady, Michael was quick to respond "my staff knows not to accept tips" he immediately asked the tipped sales lady about accepting my tip and she was heard replying "I gave it to you" This contradictory information from the owner was further misleading, along with the quality issues of the bands, the botched appraisals which causes alarm as a consumer all of which left an extremely bad impression and further illustrates the lack of professionalism of his establishment When I attempted to discuss these issues with Michael he was rude. In fact, he was telling me to relax and considering the circumstances and discovery of these errors I was and then .... HE HUNG UP ON ME!!!! I wasn't the only one listening to him as I had him on speaker so there is no way around this should he refute I've noticed on previous reviews Michael disputing they're not so unique situations similar to mine further disregarding customer service and professionalism of a business owner downplaying and dismissing their concerns as well These are facts despite whatever Michael may claim especially with the documents with his signature signing off on them. I had hoped for a professional resolution rather than being compelled to resort to social media advocacy for others who might share or face similar challenges with his business however he choose to disregard my email requesting a call instead; SILENCE IS HIS ANSWER!!!! Overall; I cannot recommend this business, it's disheartening to see a business with such a long standing reputation fails to uphold its COMMITMENT TO CUSTOMERS ONE STAR IS GENEROUS BECAUSE ZERO IS NOT AN OPTION BUYERS BEWARE AND BE SMART BEFORE OPENING UP YOUR WALLETS AND YOUR HEARTS TO BE MET WITH DISAPPOINTMENT TO THE STAFF ON SITE, BE PLEASANT AND MORE APPEALING OPPOSED TO THE SOMBER FEELING OF THE ENVIRONMENT Happy New Year!! My goal with this review is ADVOCACY for future clients so they don't find themselves in a similar situation.

I absolutely love this store! Amazing selection, amazing and refreshingly HONEST sales men. They…read moremade me feel like family. When I was selling gold, because I needed the money to get through a tough time, I took the items to SEVERAL places before taking them to Bogazy, and they gave me the most for the items. They are also willing to do custom pieces and quoted me a great price for a custom piece!! I love these guys.

Great local jeweler ! I had a last minute gift i wanted to get for my God-daughters first communion…read moreand Pete did not let me down! I got to his store before he had a chance to open all the way instead of telling me to come back later he helped me pick out the perfect necklace! The pendant i wanted he didn't have in house but by the next day he ordered it in and i had it within 24 hrs. I highly recommend!

I brought my ring in to be sized larger, and they refused to size it to the measurement I…read morerequested. When I picked it up, it was still too small -- I could barely remove it, and it left a black mark on my finger. When I went back, the same employee who sized me claimed she "would never have sized it that small," even though she did. Instead of fixing their mistake, they tried to charge me again for the same service. This ring belonged to my late mother, and their handling of it made me extremely uncomfortable. I ended up taking it elsewhere. I would not recommend this jeweler due to poor service, inconsistent information, and attempting to charge twice for an unfinished job. Needless to say, do NOT waste your time, fine someone else to do the job right the way you want it done and right the first time.

I sent my son there before Christmas to pick out a ring as a gift. I told him to have them…read moredetermine his ring size so I could return another day and purchase his selection and have it sized and have ready for Christmas. The woman at the counter refused to do something as simple as determining his ring size unless he purchased something on the spot. He explained that I sent him in to make a choice and I would come in to make the purchase. She still refused. I won't be back to this store and I regret all my previous purchases here.

Rupen is the MAN!!! He custom made my fiance's wedding band to fit her tiny finger in platinum. I…read morewas so astonished when we went to pick it up, this guy knows his stuff! His attention to detail, outstanding customer service, and patience are hard to come by now-a-days. He even let me swap in my wedding band for a different one at no cost since we had to order them both. The first one the fiance was not a fan of and he said no problem we'll get you taken care of. For any custom jewelry, especially platinum, this is YOUR MAN. I wouldn't go anywhere else. His pricing is fair and his turn-around times are very reasonable. Thanks again Rupen! Enjoy the EDM sets, I'll see you for the next purchase in the future!

Today was my second visit and once again thrilled with our outcome. John and his crew are amazing…read more A honest and genuinely kind man with a beautiful selection. I went to get a new Wedding band because the one my husband bought from Jared so some years ago completely fell apart. They sized and appraised it while we waited. Which was hardly any time at all. My new ring is absolutely stunning! And so reasonably priced. I would never go anywhere else

We sent my 51 year old watch to Switzerland for repair. It was returned because they couldn't…read morelocate repair parts. Watchbands and More repaired my watch! Couldn't say enough of how much this ment to me.

I always go here for batteries and they tell me when I've been there last. About every 5 years so…read morethey have quality products. They change it while you wait too. Perfect!

The best service and pricing in the detroit metro area! We went to several locations for an…read moreengagement ring and by far had the best experience here. Ban was very friendly and attentive, knowledgeable, and made sure my fiance's feelings came first, yet was still honest and not afraid to offer expert opinion. She asked the right questions and let us try everything we asked for, even swapping diamonds in different settings for us to see. We ended up getting a custom band and ring set from her. Their team created a digital 3d mockup and made adjustments on request. The turnaround was very fast and they did a phenomenal job. We are very happy and had a wonderful experience here. 10/10 recommend shopping for any important pieces you may need here!

Was phenomenal , fair pricing, very helpful. They Very nice…read morejewelry from watches to rings to earrings , will be back to buy more

Nothing but pieces of s**t rip off artists!!!! Beware!!! My mother many years ago brought in her…read moremother's wedding ring to be reset in a different setting. The ring was appraised at $2,000. Plus dollars... Now today we took the ring to 2 different palces and it's only appraising at $150.? How's that? Obviously they switched the stones!!! We're in the process of looking for receipts and proof... They f**king suck!!! Don't go there

Joe F. with the 1 Star review must have some personal issues. Anyone who knows Marty's quality of…read morework and his commitment to the customer's complete satisfaction would disagree with this knuckle dragger's comment. For 25 years my mother would trust no one else with her fine jewelery. Joe F. wasn't a regular customer for sure, because Marty replaces their watch batteries for FREE!!!