Would give a zero if I could. I had the weirdest/worst experience with this business and I still am not sure if they are a scam or if just have terrible business practices.
I rented a UTV with an email exchange in which they forgot to tell me where to meet so had to reach out on Thanksgiving and received a text to latitude/longitude location and a phone number of a guy to reach when out on location. So next day, drive the 40 minute drive to the middle of no where, which looked like a UTV area but no one was around. So we waited like 20 mins, still no one, so I stared calling the business phone number and the other number, no answer or call backs to voice mails. Waited longer, sent emails, continued calling.
So at this point, I thought I had been scammed!! We had waited an HOUR AND A HALF in middle of nowhere, no response from any of the phone numbers or emails. The business number was suspiciously busy the whole time. As we were driving away, finally got a text from the 2nd number saying they had a "tire issue" and could we reschedule. Like what?! So unprofessional, no contact to let us know.
Couldn't reschedule because we were leaving the next day and said I just wanted a refund, which they said okay, wait 7-10 days. I waited 15 business days and no refund came through. At that point still thinking I got scammed out of $500 and issued a dispute with my credit card. Then I got a message asking if they could venmo the refund. Said fine because I just wanted my money back at this point.
After all that, was more upset because I had really wanted to rent a UTV. Wish I had gone with a more reputable company. read more