Soreness in my knees ..... Walked in for examination…read more Recommended I was a candidate for an MRI. Scheduled and returned for evaluation and discuss options. Probably, will need to clean up my knee,

I had my left ACL replaced by Dr. Gustavel in 2004 after a complete tear, and that knee has been my…read morestrongest ever since. When I tore the ACL in my right knee in 2025, it was an easy decision to go back to him--even though I had moved away and had to fly to Boise. Both injuries were different, but I knew I wanted the same trusted surgeon. Dr. Gustavel's expertise and the long-term success of my first surgery gave me complete confidence. The staff were amazing--professional, friendly, and incredibly helpful. They went above and beyond to help shore up a few things before surgery, making the entire process smooth and stress-free. The anesthesia team at Treasure Valley Hospital was also fantastic--everything was on point, and I felt completely at ease throughout the experience. I'm so grateful for the outstanding care I received again after all these years.

So happy with this place! Signed in, got right back, got…read morex-rays, met with provider (Paige) and got instant relief. Why can't this happen with all medical offices?

Absolutely unacceptable experience…read more My son received a service here over a year ago, and apparently there was a $50 balance remaining. I never received a bill, statement, phone call, email, or any other notification from this office about the balance. I have also never received a single communication from the collection agency they now claim has the account. To make matters worse, I personally filled out paperwork for my son with my correct phone number, yet today I discovered they have the WRONG phone number on his account. When I explained that I had completed paperwork with the correct information, I was repeatedly told they "don't have" that paperwork. So somewhere along the way, they lost or failed to properly process our paperwork, used incorrect contact information, apparently sent a $50 balance to collections without successfully contacting me, and are now REFUSING TO PROVIDE SERVICES TO MY SON because that $50 remains unpaid. Here's the kicker: I AM TRYING TO PAY IT. They won't take the payment because it's supposedly in collections, I've never heard from the collection agency, and I wasn't given a reasonable way to resolve it during the call. When I questioned how I was supposed to have paid a bill I had never received, the response from the woman on the phone was essentially, "You should have paid your bill." That level of condescension while I was actively trying to fix a problem that appears to involve failures in THEIR recordkeeping was astounding. I understand that bills need to be paid. Had I received a $50 bill, I would have paid it. What I do not accept is being treated like an irresponsible parent when I was never notified of the balance, they aren't even using the contact information I personally provided, they cannot locate the paperwork containing that information, and I am STILL trying to give them the money. I have now requested everything in writing, including the billing history, copies of attempted notices, the contact information they used, information for the collection agency, and an explanation for what happened to the paperwork I completed. A $50 balance should never have turned into this.

Dr.Grimm was amazing and the staff was also amazing from our first step in the door to back into…read morethe room. The service and knowledge are so comforting. I highly recommend if you are looking for a doctor with confidence and a staff that is so nice to work with. Dr Grimm got my son into surgery right away after he broke his collarbone. We are so thankful for him and his staff. Thank you Dr Grimm.

Great experience with Dr Scheffel to date. Doc S is very knowledgeable and i really like how he…read moresearches for answers quickly (instant ultrasound or x-ray). "Bedside manner" is awesome and he spends the time to make sure you have the answers you need. Never rushes to surgery and will look for the least invasive fix. Honest about possible complications and results. Recommend the whole clinic.

Dr Robinson took care of my son after he got electrocuted and his hand was severely burnt with a…read morehole in the palm. Us as parents had no stress and felt like we were well token care, my son went back to work with well use of his hands, Thank you to the staff and definitely the surgeon,

Went to see Dr Toomey, everything went well and had a surgery scheduled. Requested a letter so I…read morecan take to my workplace and was told that my name is on the to do list but not yet done. 5 weeks later and the surgery is 7 days away, I still have yet to receive the letter so I can be excused from work. Called and tried to cancel everything but was told that I couldn't until the assistant approved it. Was told that someone would call back to confirm cancellation, again; no one called. This office did not value my time as a patient. I do not recommend this place.

I had two knee replacements. Dr Ron Kristensen did both surgeries. He is a highly skilled surgeon…read moreusing Advanced Robotic Technology. Both knees healed quickly the scars are very faint. The Right Knee was done 1/25 and the left knee 1/26. Scheduling was easy and all the staff were kind and exceptional customer care. Minimal wait time to see the Doctor and ex ray was close to the exam rooms. I have three exceptional Doctors at this Hospital they are all outstanding Thank you Janice Neal

I was treated extremely rudely on the phone, trying to schedule an appointment. When I finally got…read morein to see someone, according to the radiologist (I'd waited 10 days to see) the wrong test had been ordered.

Had hip replacement surgury. At my 6 month check up the office staff called 2 days prior to my…read moreappointment and informed me my doctor left, did not know where he was and gave me a polite f you. Finally found a doctor to agree to do my 6 month check up at 8 months. Then they make me pay an additional 10 to get my records to go to thenew doctor. After paying this office in full. Horrible front staff. Please, please go elsewhere.

I'll lead with what I told Dr. Winegar. I think rating healthcare should be different than rating a…read morerestaurant as the stakes are certainly higher. At the end of the our second opinion visit I thanked him by saying how vastly different our experience at BlackRock was compared to St. Lukes, and weirdly so. The entirety of the appointment today had a very different vibe and energy that was inviting and positive the entire time. I cannot emphasize the contrast in visits enough. Every employee was glad to see us, in fact it seemed even admin staff felt they had just as much skin in the game for healthy outcomes as Dr. Winegar. Yeah, the differences were that stark. This is almost an apples to apples comparison as the outcome of the second opinion was nearly the same as the original prognosis. We found a clear difference in quality of care. Without the details, I'm of the opinion that we dodged two medical bullets by switching to BlackRock. I only mention other business names because healthcare should be fairly close in terms of service and in this case it wasn't even close.

The care quality is superb. I was able to be educated about my condition. I really like the doctor…read morebecause he has genuine care and concern. He's through and straight forward. The nurse was nice and the entire visit was a positive experience. Thanks for much for this office. Kimberly Bankhead

Dr. Kemp is the best! Always takes such care with your feet…read more The office staff is always cheerful and ready to help you in any way they can.

10 years later and I am still a patient The staff is great…read morethe doctors are great I was in a bad car accident and they took care of all the insurance and attorney stuff for me.

I've had Dr. John Bynum's services for 4 years now. I get chiropractic adjustments 2 X's per month…read moreusually, but if I've injured myself, it's been up to 4 X's per month. Besides the treatments, he asks if there's something additional he can help with. I've bent his ear regarding health topics The price is better than most chiropractor offices, that I call a BARGAIN. I highly recommend Dr. John!