Terrible customer service. The girl who answered the phone was very rude, condescending, and would…read morenever call me back. Had multiple issues with this State Farm messing up our billing , and with us being overcharged. And lastly, they messed up my life insurance that my now agents are trying to handle. To be honest, after my experience here, I think I'll terminate all of my State Farm policies. This is getting ridiculous. I was a customer for 5+ years, and this makes me not trust the company at all if I ever were to have an accident.

I was in an accident and have never had to use my insurance before. I really didn't know how the…read moreprocess worked and I was out of the state with my kids when I was involved in a head on collision. Both Troy Martinez and McKinzi were very helpful. I called them several times during the process and they always answered and gave me very helpful answers. Troy even answered my call during the weekend and I was pretty sure he was at a kids basketball game. I would recommend him to family and friends. Thanks guys!

Best agent you can have. Very understanding and super helpful and knows his stuff! Great staff…read more Always helping me anytime I call, text or email.

Terrible agency with bad record keeping, customer service, and communication. I was with the…read moreprevious owner of this Allstate agency for 20 years. Within a few years of the Mr. Livas' purchase, I had left... and they even messed up the transition. We gave them all the info, they mismanaged the refund payment (for 100% payment of the year's insurance), and then sent us to collections (I was on autopay and have an 800+ credit score) because they had removed autopay when we left and didn't know how to get the money the over-refunded. Probably won't ever consider Allstate again if this is how they treat customers of 20+ years and hire agents like Mr. Livas.

Terrible office, been trying to take care of a few items - lost emails and claims it was our fault…read more Never mamage to speak with the actual agent - Been with State Farm 30 years - expect to be treated better. SF great insurance company - but get an agent that will work with you.

Great customer service! Team is amazing and honest. Truly recommendread more

I've been getting my car insurance from Pugmire Insurance since 1998 and their customer service has…read morealways been great. I remember that my policy at Pugmire was around $200 cheaper than it was with my previous insurance provider for 6 months of car insurance, so I've stuck with them ever since. 3 of my co-workers have also switched to Pugmire because it was cheaper. My agent there is Nick and he's great, ask for him!

I've been going through Pugmire insurance for about 5 years now, and they've always been great…read more Unfortunately I just moved to California so I had to cancel my insurance with them. Nick was my agent, and he was always very helpful in finding the lowest rates for me. He was also always, very personable and friendly every time I spoke with him. I'm definitely going to miss having insurance with them. Some of the best customer service I have ever experienced for sure. Definitely go through them if you're having a hard time finding good rates!

PCI is AWESOME! I was referred by someone on the Payson Yard Sale site on Facebook and I called in…read morefor a quote. I found that the agent I spoke with was very professional, fast, and kind. I was able to save over $300 a year on my home and auto insurance! I would recommend this company to everyone!

From the beginning, these guys have been pretty great. I feel they do their best to get me a decent…read morerate for insurance, and I definitely feel confident in Jason's knowledge. Lori is pretty nice over the phone and easy to work with. I'd recommend this company for insurance. They do make efforts to be available. Email does tend to be a slower form of communication for them but a phone call will usually get you the answers you need more quickly. If you have questions or things don't seem to make sense, I'd highly recommend speaking with Jason as the guy knows his stuff. I've had them for about 6 months so far and my interactions have been decent.

I use Direct Insurance for my home and auto insurance. They are incredibly helpful and friendly. I…read moreasked them to quote my insurance with a variety of different companies and levels of coverage. The were super helpful and gave me a bunch of different options. It ended up saving me hundreds of dollars!

We love Paul and his staff. They have gone over and beyond to help us with our insurance needs.read more

I've been with Paul for at least 7 or 8 years now and I've always been very pleased. I had to…read morechange my agent when I moved out of state a few years back and I realized what a huge difference it makes when you have someone like Paul and Shannon working with you. When I moved back they were one of the first calls I made. I'm a lifer!

AVOID AT ALL COSTS! GO DIRECTLY TO ANYONE ELSE!…read more For several years, I was a client of this insurance "agency," and throughout that time, I was repeatedly lied to and scammed. I am reporting this company to the Utah Insurance Department and any other relevant regulatory bodies where they are listed. I was initially introduced to this agency by my ex-spouse, who already had a policy, and we combined our policies after getting married. For years after our divorce, I was falsely told that it was legally required to carry motorcycle insurance on an inoperable bike. Despite repeatedly arguing that insurance was unnecessary since the vehicle could not be driven--and even threatening to switch to a competitor--they refused to cancel the policy. I ended up paying for this unnecessary policy for six years. No such law exists. I have receipts documenting every conversation, which I am submitting with my formal complaints to the state. Additionally, I inquired whether I could obtain a direct policy with Progressive without going through an intermediary "agent." I was explicitly told this was not possible and that all policies must go through an agency. This was another blatant lie, which I discovered when I contacted Progressive directly to update my address and policy. Since moving to another state, I have learned that everything I was charged for and told up to this point was false. DO NOT, under any circumstances, do business with these crooks.

Really good experience with Andy. Very knowledgeable and helpful. I did a car and home bundle and…read moreended up saving money and getting extra coverage. Andy walked me thru the policies and explained each step clearly. Super helpful!