Worst customer service EVER! After I cancelled my policy Daniel still charged me over $300. I called his office MULTIPLE times, left messages with his assistant and he wouldn't call back. I called the 800 number and they said they could see my policy was cancelled and that I was still being charged but there was nothing they could do and I needed to contact my agent. I ended up sending Daniel a message telling him my next step was to file a police report, he text me back saying he had cancelled my policy and no charges were taken out and again he won't answer my calls or txts. DO NOT GET INSURANCE THROUGH HIM!! read more

Been struggling with as issue with this agency, and have tried many times to resolve it. I hate to leave poor reviews, but don't know what else to do! 8/2018, I discovered we did not have rental car coverage. 8/22/18 our State Farm (SF) Agent, Daniel Kroll, texted saying we should visit him to add coverage. Appt was 8/23/2018. We have this in writing. We met w/ Daniel & added rental car. 5/1/2022 car accident. I call Daniel who connected me to Claims who said we do NOT have rental car coverage. But we added it in 2018. I call Daniel. He assured me not to worry, it was just not showing in the system. 5/2, Daniel texts: "As far as the rental car... call Enterprise. Pay for the rental car & send me the receipt. I'll write you a reimbursement check." We have this all in writing. As shown, Daniel committed to paying for rental car where I wrecked & back home, via a reimbursement check. Our car took 2 mo. to repair. During this time, I spoke w/ Daniel several times & went into his office. Each time, we talked about how long repairs take. I expressed concern I had rented for so long. After 30 days, Enterprise (Ent) charged me, & I had to re-rent. He advised me to keep the receipts, so he could reimburse in 1 check. On 7/11, I emailed Daniel receipts totaling $1,623.06. No reply. On 7/20 I email again. Daniel responds: "I got the reimbursement check sent out. The coverage for rental car is up to $600 so that was the max I was able to refund." What? I called his office. Daniel was on vaca, so I requested he call. A week went by. My husband & I called his office, cell, & sent texts. No response. Finally got a call fr Daniel after filing a complaint with SF. He claimed he said there was a $600 cap on the rental car when we spoke right after the accident on 5/1. Untrue. How could he have told about the cap when he never added rental in 2018? He lied to cover his mistake. We call rental car agency & asked why we were never made aware of the cap. They said b/c there was no rental car coverage, there was no cap. We call SF customer service, & they said Daniel added rental car coverage AFTER 5/1/22, we did not ask him to do this as we thought it was added in 2018. I call SF 8/18 to add details to the case & found Daniel had it closed by saying he "resolved the issue." This too is a lie. We are saddened the word of Mr. Kroll was taken over ours- even though we have written proof he promised to reimburse ALL of the rental car coverage. We are good, honest people who have been w/ SF for over 20 years. We just need to be reimbursed for the rental car as promised. Happy to revise this review once we are fully reimbursed. read more

Allen Pugmire is the man! It was incredibly easy to setup a new auto insurance policy through Allen. He also got us a screamin' deal. Definitely end your search with Daniel Kroll - State Farm Agency, as they are the best. read more

Best prices around was able to bundle my home,auto and life for the same amount I was paying with bear river for just my car.

Daniel and his team are true masters of their craft. Every time I call to talk about my home, auto or life policies, they answer my questions with expediency and accuracy. Thanks for being a great agent and neighbor Daniel! read more

Worst insurance company ever!!! I have been paying for 2 homeowner policies with this group for 16 years and finally put in a claim on my roof which had bad weather damage. They flat out flat out denied the claim and only offered to do a patch job which is totally illegal and against the Utah code of claims for roofs as they do not allow patch jobs since it is impossible to match the exact color of shingles that have been sitting on a roof for a few years. Do not ever use this company. I am terminating both policies next week and recommending that no one ever buy homeowners insurance from state farm. EVER! read more

unbelievable service and prices. i was able to save $50 and they helped me take care of my car when it was in an accident