Went through the drive through, got a quesadilla and some drinks.... It's literally cold, cheese isn't melted at all like be so fr read more

Taco Bell - Chicken Quesadilla - Fast Food Near Me - Shepherdsville, Kentucky

Lady took my Oder was professional and kind, but the food was not as good as the prices.. my drink was flat.. almost like drinking a warm water.. so for a 20 dollar lunch, it was worth about 5 dollars.. I hope you all do better for the money we pay as customers.. read more

Taco Bell located in Shepherdsville right off the expressway entrance right in the heart of town. This portion of Shepherdsville has really built up the last few years. But before all these new places popped up this Taco Bell existed. I've probably dropped in here 25-30 times over the years. Usually I end up doing the drive thru. But I have been inside and it is recently renovated I'd say in the last 5 years. Pretty standard Taco Bell. Fast food Mexican that's a National brand. By now most people know if they hate of love Taco Bell food. I'm a personal fan of the food. My go to meals are the chicken quesadilla meal with a soft taco with meat and cheese only. I use to grab a Mexican pizza from time to time but unfortunately they have been removed from the menus. This location is hit and miss on service usually. The line either moves fast or moves like a snail. It's weird that there never seems to be an in between. It's either shockingly fast or mind numbingly slow. Overall this location does what I need it to do. Gives me a quick place go grab a taco on the go. Now everyone please take a moment of silence in memory of the Mexican pizza read more

See all

Gave me the wrong food and then told me I got what I ordered. She would not budge in her argument, so rude.

I ordered the value nachos, extra beef, extra nacho cheese, extra sour cream and this is what I get. When I call the manager, she said she personally made it herself and it was made correctly. Let me know what you think. btw that's beans your seeing not beef I can't even see any beef and where is my extra cheese I didn't even get the normal amount read more

Taco Bell - Nothing but beans and sour cream - Fast Food Near Me - Shepherdsville, Kentucky

took forever, didn't check my order in until 30 minutes after it was ordered. back of house staff was not on top of the incoming orders but front of house staff was pleasant and accommodating. read more

Pretty rocksolid Taco Bell that has the same Taco Bell menu as everything else they've redone the inside recently so it looks nice on the inside people are always friendly when I go worst part about this location is the drive-through get so long I'm backed up you can't really maneuver around read more

worst Taco Bell ever. The employees get an attitude when you order food because they have to put down their cell phones and work. Do yourself a favor and go somewhere else. I stopped going here years ago because it was so bad then figured I'd give it one more chance and sure enough it still sucks. read more

I ordered some food for my wife who loved this location until the last few visits. A few weeks ago I had to make 3 trips to get a simple burrito supreme no beans add rice, 3 trips on my dime. Tonight she took one bite spit it out due to it burning her mouth, said it tasted like chemicals. Called got someone claiming to be the manager, she said there are no chemicals on the line just sanitizer. Is sanitizer not a chemical? When I pointed that out she said no it was just sanitizer. The people I deal with here are the nicest people in the food service business. I wasn't even wanting money back just tried to let her know about my wife's experience, she just laughed like it was a joke. Guys eat where you want in Shepherdsville, but as a resident of 13 years I will never go there again. read more

Don't normally do this but the little girl with pink hair in drive through was so rude. I ordered 12 tacos and got 5 sauce packets I tried to ask for more and she closed the door in my face. So I waited.. asked for more she gave me 3. Excuse me you just handed me a party pack. the my Mexican pizza is half empty!! read more

Worst experience ever with the rudest workers. So we stopped on the way home and order 6 tacos and a burrito. We were the only ones there (should have been a clue) since Taco Bell is never not busy. Any we asked for extra hit sauce they gave us 5 packs not even enough for all the food first off and we ask for extra. They said oh there's more then 5 I. There and didn't give us anymore also one taco not even wrapped all the stuff laying in the bag and shells broke. The person waiting on us was like in the most disgusted voice that we were complaining said "do you want us to re make them ". I mean if we are the only people there shouldn't your service be 100% ( it should be anytime). Also no receipt given. We left and all the tacos were soggy and shells broken just a nasty mess which went in the garbage. I mean there are alot if restaurants in Shepherdsville so when you are nasty and give crappy service no one will want to eat there and we have lots of other choices to pick from. We will never go back to that Taco Bell ever. So only put a one star on there, which I tried to put it without a star because it doesn't deserve any stars, but it makes you read more

See all

Made us pull back around bc my boyfriend forgot to order a cheesy roll up for our daughter . I understand if we had a couple things but that is one of the easiest things and one of the cheapest things so did not have to be so extra and say that and they hang up on their customers read more

Would have given zero stars if possible but they did remake part of my order in a flash, earning them a measly solo star. We were in a hurry and a bit malnourished. Enter Taco Bell. No better place on earth to get a weeks worth of calories in just a few small items. Upon entering the store at roughly 7pm, you're greeted with the smell of grease and ass, both in equal parts. Place our order, only 2 other patrons in the store, proceed to find a seat. The place was filthy, from the floor to the tables. I deloused our chairs and tables while we awaited our food. Roughly 15 minutes later, our order was ready! No surprise as a whopping 3 employees were on duty. The food was mediocre at best, but the cheese quesadilla my kids shared had to be remade as it contained only an imaginary heap of cheese and the grease stains left behind from where 3 shreds of cheddar had once been, all between a burnt tortilla. Fortunately for us, they remade a new cheese quesadilla that would be respectable of YUM brands quality requirements. The meal washed down well with a giant cup of my favorite sugary beverage on tap! I didn't happen to notice the health department rating before entering but had they chose to visit today, the store would have scored poorly. Take the advice of the reviews here, one star rating is very warranted! read more

Taco Bell - Imaginary cheese burnt quesadilla, peeled a slice open to showcase all that gooey goodness inside! - Fast Food Near Me - Shepherdsville, Kentucky

Only did a review because service was crappy. Small girl with pink hair wouldn't take our order for over 10 min. Had to go through drive through to order food. unfortunate thing is when I read other reviews other people commented on her too. read more

This parking lot bites the biggie. It's hard to get out at the light a lot of times and the food has consistently been weak and subpar. Lots of times the order will be cold as soon as they hand it to you. Frequently the order is wrong and the store is usually pretty dirty. I think they just need people that care about doing their job. read more

I've given this taco bell so many chances, first it was always incorrect or missing items and now its starting to be the quality. I ordered soft tacos with no lettuce got only meat and ON TOP of that, the beans were so crusty dusty in my bellgrande, I was able to just pick the beans up and remove them (when i even asked to remove the beans and tomato in the first place which they did not). Fast service though LOL. read more

Drive 25 mins to Taco Bell ( I live in a rural county) I called the store and told them about the issues. The filling for the Food is cut in half. Literally got Half the meat. Ordered supreme tacos for my kids and myself and instead received LETTUCE Tacos. It isn't often I can afford to eat out so this was a big deal to my little ones. Now I'm making spaghetti. I called the store and spoke with young girl that was rude and condescending. I asked for the supervisors name , she said "no I don't have to give you that " I asked for her name "no I don't have to give you that either" I asked what time her boss was in tomorrow " nope, I don't have to tell you that". As she was hanging up I heard a male employee say laugh and say " We don't care bout this job anyways " Just nasty service. I'm calling corporate in the morning. read more

first of all. i'm very sick with the flu which is why i decided to doordash. this is at least the 3rd time they've given me chicken instead of a cheese quesadilla. and forgot BOTH my drinks. also ANY TIME i go to this store i'm waiting for over an hour for a small mobile order when barely any cars are there . the workers simply just look at you without acknowledging you. AND the phone number doesn't even work. the entire staff should just be fired and replaced because every time i've gone it's been the same people and they've done shit every time . read more

the food is good when they get it right. the service is only good from the younger kids if not your getting yelled at by full grown adults if you think your order is wrong they will rip apart the bags and burritos and convince you that they were right. i love their food and it's consistent and convenient but every time i am there something is wrong and they are assholes about it. plus it's getting way too expensive for what it is. one burrito being $9 or a quesadilla being as much as a 6oz steak is crazy. read more

Sooooo, don't normally knock fast food because I know they are busy and short staffed but... tonight put me over the limit. The young girl working the window was short, rushed us and rude. She asked if we wanted sauce but didn't give it to us. I ordered a Mexican pizza and didn't get a fork. Luckily the food was hot and good. read more

I went here for 2 burritos and a cinnamon coffee, my wife said he put a different item on when I asked the guy if he put the coffee in instead of a food item they said yes, and charged me for it and when I asked where my coffee is he said there's no coffee at night, and my burritos barely had any meat pretty much just a soft taco.. absolutely terrible service. read more

I come here mainly in the mornings have been inside and the drive through. Never any issues with my orders and the place is clean. Usually pretty fast service too. No complaints here. read more

I'm pretty happy with this location. Even though they have a huge line sometimes, orders are fresh and accurate.

0 stars. Was in a line of cars out to the street, not a big deal didn't really care. We told them we had 4 mobile orders all just 1 item a piece they said no problem. Get to the window 40 mins later and they said they would only give us 1 at a time and that we would have to keep going around and getting in line for each order. For 4 items in total. If the Taco Bell app in general wasn't so terrible and makes you able to only use 1 reward per order we could have avoided all of this but the people working here literally just made it harder than it had to be. In all, was there an hour and a half and they had no forks and didn't give us any of the sauce we asked for. 0 stars.. read more

Manager and staff were rude to customers. None of the kitchen staff were wearing masks while preparing food in the middle of a pandemic. I reported them to the Commonwealth for not following guidelines. I wouldn't eat here if I were you. read more

Only had time for drive thru on my way back to Louisville. It was quick, easy, and cheap. I ordered from the value menu and it hit the spot. Mini shedded chicken quesadilla and cinnamon twists. Great little snack to get me through the day. I visited on a week day around 1:30, only 2 people in line ahead of me. Service was ok, nothing to write home about. read more

the mexican managers are straight rude and i when i went there the mexican manager was completely rude and yelled at co workers for something they messed up on the business illegally works 16 year olds past 10 pm read more

This restaurant is very slow. I ordered online using their app. I get to the restaurant eat my food inside the restaurant. The restaurant is closed and only open for drive through. There is at least a 30 minute line that doesn't move in the 10 minutes I am there trying to get someone to make my food or give me a refund. They refused to give me a refund They told me to wait in the drive through line. Very poorly managed. Avoid this place at all cost. read more

Wow, no surprise to see every review as a one star. Hell, they don't even deserve that. I've had multiple inconveniences with this Taco Bell and after today, I am fed up. I get 30 minutes for my lunch break. I am within 2 minutes driving distance from work to this location. I get there at 5:02. They tell me the drive through is experiencing difficulties so I will have to order inside. Whatever, that's fine. I go inside and order. Unfortunately I didn't notice until after I ordered that there were only 3 employees in the entire restaurant. The line eventually piles up and they seem to be taking their sweet time making the orders. Even the cashier is back laughing, chatting away and having a good time with the others. Now it is 5:31. I'm already late back to work, I'm starving and just want my food. When they finally call out my name, the employee says "We're all out of Doritos Locos Tacos." Oh no...Oh HELL no. I walk up there and ask them if they are (insert bad word here) serious and why I was told this 30 MINUTES AFTER PLACING THE ORDER. The girl at the register tries to innocently tell me that there are only three people there. I then inform her I would have really appreciated it if I would have been told the wait time and the nonexistent inventory of what I ordered so I could've gone elsewhere or at least have not been late to work. Therefore, I asked for a full refund. Now she is moping and acting completely pitiful because of how annoyed I am. After I had paid with a CARD she gives me a CASH refund and does not even apologize. I would have jumped across that counter at that point but I was not looking to be any more late to work. The manager even came up not giving any apologies or even eye contact with me. This location is trash. I will NEVER come here again. read more

this place will make you sit in line for hours, so if you go here make sure you don't have nothing on your schedule. Oh make sure you have plenty of gas because you will run it out. read more

No exaggerations, this is the slowest "fast food" restaurant I've ever been to. I'm feeling very generous with the 2 star. Only reason for 2 is that they got my food right and gave me enough sauce for the next 5 times I want Taco Bell. I stop at this location from time to time and there hasn't been one time I haven't spent less than 15 minutes in the drive thru. I was the only person in the drive thru at 2 in the morning and I waited as long as I would if I had went to an actual Mexican restaurant. I only got 2 dollar menu items and a drink! I have to be really craving Taco Bell to stop at this location. Seriously a joke read more

You know that saying about enough Monkeys on typewriters, you'll make something great? Same applies here; literally primates would run the store better and make faster and better quality food. 30 minute waits even in store.... what are you guys doing? I really don't understand how it gets this bad for this long lol. read more

Slowest Taco Bell EVER! The food was cold when I got it and there was hardly any meat on the tacos. read more

Taco Bell - Supposed to be a soft taco supreme. Hardly any meat at all. - Fast Food Near Me - Shepherdsville, Kentucky

Better off driving to mount Washington location. At least they get their food out in under 30 minutes. Go here at night if you want to wait 30 minutes to get food. read more

If I could give them zero stars I would. Every time I go there they mess something up but this time they messed up a lot. Told them no sour cream on 2 items and got extra on both, ordered a chicken quesadilla and it only had cheese on it and they shorted me 2 soft tacos. Idk what it is about Shepherdsville but every restaurant is like this but taco bell is by far the worst. Its like they just dont care. Every error they make they should lose so much per item off their paycheck and maybe they will start carrying and getting it right!!! GET YOUR $HIT TOGETHER TACO BELL! read more

Ordered a cheese quesadilla and all i got was cold shredded cheese in a burnt tortilla and some of the quesadilla was missing :))))))))))

The restaurant is dirty. The cashier looks PISSED to be working....let alone NOBODY has smiled since I walked in. And the music in the dining room is too loud...you have to talk loud to converse over the music. read more

Sloppy made food, half wrapped food but tasted like it always does. The teenager at the drive thru was very pleasant though. Took forever to make it to the window given that there were not many people there. My inner college kids loves this place and I fall back to it in a pinch but this is one of the worse Taco Bell's around. read more

You would be quicker at going to the store getting the taco Bell branded items and cooking at home. Then going on a extended vacation in Spain getting a lovely tan creating a new identity and growing a moustache then years later coming back and your order still won't be ready. read more

Taco Bell in Shepherdsville is the absolute worst. Waited over 40 minutes in the drive through. When I got to the speaker, did I get Welcome to Taco Bell ... oh no. I go some one who just said Hello. I had to ask if they were ready to take my order. Never had such bad service. So another 15 minutes or better to get to the window. Where all I got was "that will be $". No sorry for your wait or nothing. Then pay for my dinner they shut the window and now waiting 5 minutes for my food. The girl almost dumped my food out right before handing it to me. I get home and my taco supreme is basically vegetarian taco with hardly any meat. My pizza is all smushed from when the girl almost dumped it. Never again. I have been in Customer Service for over 20 years and this was as bad as I have ever been or seen a customer treated. Will never and I mean never go back there. read more