BEWARE! First of all, filthy. Look at the photo I posted with this review. It was shocking because it looks great from the outside... new location, clean outside, but when you get inside it's a nightmare. I've seen cleaner bathrooms at a rest stop on the interstate. The irony is, whoever owns this franchise paid A LOT of money for it, then let the employees turn it into a garbage hole... they obviously see the reviews but don't care. I didn't even see any employees inside but there was a guy sitting in the parking lot smoking. Why would anyone put food in their mouth when it was made in a place that is absolutely filthy. The food preparation area looks like a literal dumpster. read more

Taco Bell - Disgusting Food Prep Area - Fast Food Near Me - New Albany, Ohio

Couldn't even bring myself to go in. Two employees were smoking right outside the door to go in (one a cigarette and the other one weed). Then another employee joined them with his food serving gloves on... read more

Worst customer service I've ever had. We were asked if we had a mobile order and when we said no he sighed. We were asked if we should leave as we will have to wait a long time along with another sigh. After placing my order he said "see you whenever." Got my food later and it was wrong. I wish I could give 0 stars. read more

Food was actually good the customer service was trash. Seen some employees smoking outside, and was spitting. I should've turned back then but I was on a time crunch as I had to be at work and by the time I get off everything be closed. Thankfully those employees didn't handle my food because they came right back in and didn't wash their hands, got right to handling food. My food came with nachos and when I told the worker he got annoyed like bruh you're the one that forgot to put them with my food. Then women that work there, straight attitude. One was walking out as I was walking in, straight attitude, didn't speak didn't say thank you for holding the door nothing. We all have bad days, but leave that at home, bring it to work. I'm from the southside of Columbus and I've had better service at Livingston , broad street, etc i definitely didn't expect this mind of service in new Albany. I'll next time go to my usual one in new Albany that's a little further out. Also it wasn't clean inside, like it wasn't busy so it was no reason for it to look like that read more

The staff was helpful. My order was via drivethru The menu is overwhelming, so I asked for suggestions, which was appreciated. The reason I came here is my college aged kids keep charging 37 of Taco Bell to my card and I wanted to see how much things cost and get an idea of what they got for their money. I ordered a quesadilla and a taco with two types of shells. Wasnt expecting to like it... I was surprised it wasnt horrible. Shocked by how big the quesadilla is. There was enough ingredients but the shell wasnt grilled and there was a mystery flavor inside that I did not like. Lol. Will not get that again. The double decker taco was to have beans between the hard shell and the soft. No beans. That was the only reason I got it. even missing the beans that tasted much better than the quesadilla... Also the two things came to under just 8 bucks. I now get how a rugby player would charge 37 in taco bell. Tip: get the build your own box. Great value. read more

Awful. Employees there do not care. My bag was soaked with all of my sauces and I couldn't use any of them. Nacho cheese and avocado ranch were all over my hand when I tried to grab my food. This is my second time being here and both times this has happened. The workers also did not make my tacos how I asked and made a huge mess with them. It looked like they punched every one of my tacos and threw them into the bag. read more

Very poor service is typical. Today I ordered a bean burrito extra red sauce. When I pocked up my order the bag itself was covered in red sauce. I asked for another bag and the teenage kid laughed and said sure. The young gentleman then said sorry but the burrito was going to be messy. I proceeded to leave and opened the bag to discover the burrito under multiple napkens. Once I was able to get rid the burrito the wrapper was cover in sauce on the outside of the wrapper. Unable to eat the burrito due to the very poor quality and messy burrito read more

Sat in like from 1:00am until 1:40am, just for them to not answer the speaker or window. Seems like everyone just quit when there was a line around the building. HORRIBLE read more

Everytime single time i come thru, i order a baja blast freeze and a dirty baja blast, they NEVER have the creamer to put in the dirty one, and most of the time NEVER have baja blast it self. They need to get there shit together considering it's still on the menu and it's one of there most popular beverage flavors. read more

Yea, I hate to say this, but this unfortunately may be one of the more terrible TBell locations in the area. I have had multiple experiences where items have been left out of the order. When you have children who are expecting their favorite cheesy roll up, and you forget to put it in my bag at the drive through MULTIPLE TIMES, I can't risk it. The drive through takes forever, and forget about ordering ahead to save time, because they don't start the orders until you pull through the drive through anyway. And they are usually wrong. If I MUST go to this location when I'm in this area, which is often, I have learned to sit in the drive through after they hand me the bag, and take each item out and match it to the receipt, because if I don't, 9 times out of 10, something is missing or incorrect. Also, the drinks taste TERRIBLE from their soda machine and I really don't know why this is because other locations don't have this problem. read more

Great customer service. Our food was served hot and quickly! We will return for sure!

They are awful! They tried to tell my friend they were out of ice despite giving me a full small cup of ice. we waited 30 minutes for cold food with no sauce. They were also rude when we asked politely for more sauce. Save your time and choose a different Taco Bell location! I really wanted to chuck my Ice at the employee but I didn't want to commit a crime. read more

This might be the last review I leave, but whoever was the chef on 10/20/2025 at 10:12 PM needs to no that they did spectacular. Had a long day and needed a good pick me up. Amazing burritos read more

This place just needs shut down, trash all over the parking lot horrible employees that will hide from work and do the bare minimum. If that guarantee the kitchen isn't clean closes an hour early and won't help. Food is mediocre at best and usually more or less horrible because they half ass it read more

I am very frustrated with the service here. I ordered fifteen mild sauce packets, but received twenty. This injustice led me to shit my pants on the drive back home. 0/10 experience would do again. I also met Biggie Smalls here. read more

Yeah, don't go to this location. This experience is based on a drive through order. I sat in line for over 10 minutes and when I finally got to the ordering area, had to wait another 2-3 minutes before someone asked what I'd like to order. I ordered a Crunchwrap supreme and the hard taco part was a little stale and the sauces on it were only in some parts not distributed evenly at all. Crunchwraps used to be $3 and now are $5 and it's just not worth the money. Not my favorite location, will drive a little farther next time for better food. read more

I have ordered delivery three times from this location and it has been wrong every time. I just drove a delivery order to see if they would re-make it and give me the sauces I was missing. The drive thru employee made us wait in the drive thru line for 15 minutes just to tell me he can't re-make the order and said it was his managers decision. Then he processed to aggressively give us a bag of sauces (still missing the ones I paid for). I work in the service industry and I can't believe how terrible the customer service is here. Now I'm back home with cold food. It takes a lot to leave a bad review about Taco Bell! read more

I had the most pleasant experience a couple nights ago to the point where it compelled mean to write this view. Started with a kind and patient ( not rushed ) gentleman taking my order, to receiving not only my correct order but, he didn't skimp on the toppings like the other restaurant do. And I can't forget the sincere attitude he possessed! Thank u Nickolas ( name was on receipt) for making my evening a little bit brighter. read more

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Bad service just went through drive through and ordered 4 mexi melts extra cheese. They gave me chicken 4 melts.

Used to be good. They've shorted me twice now. Even after I went back through for the chips that go with the Luxe Box, they shorted me the Chalupa that went with the Luxe box. Food was not physically hot. Scary Please Taco Bell start paying your employees better so that you can retain good people. Offer good benefits and treat your employees with the respect and dignity they deserve. Come on, I hope you go out of business if this is the best you can do. read more

Came here for lunch today, drive-thru line was long and almost to the street. Not one for a drive-thru, went to the doors to go inside the restaurant. They are locked, was told by an employee they don't offer dining inside. read more

Biggest downfall is the wait. Spent about 40 minutes in the drive-thru the other day which apparently is pretty common. I'm guessing due to not enough staff available. So I try my best to take that into consideration. Inside is also not open at this time. The food has been okay, I always pay for extra cheese for my nacho bell grande but it always looks like it's the same amount as if I didn't pay extra which is frustrating. It's also always over loaded with beans that are dried out and in one big clump and the chips are tiny little broken pieces. read more

Had 2 crunchy tacos with hardly anything in them. You would have to put them tiger to make one. And the soft taco was flat, nothing like the pictures. Pretty much tasteless. Didn't think to take pictures I was so shocked. Never had this happen before. No more for here. read more

I ordered Taco Bell for dinner and this was the worst fucken interaction with fast food I've ever had "Hey so my initial order got cancelled but I'm hoping we can get it fixed" "Yeah our computers are down so we can't take orders" "No problem! So my Uber eats driver is actually in the parking lot can I just like give you my debit card info for the order?" "No you might report it as fraud" "Uhhh I'm not gonna do that I'll have the delivery driver come to the window I just want my food please" "We can't do that. You might report us for fraud" "Look my delivery driver is at the window now, do you have a manager? I'm about to tip her $50 but I'm not gonna tip your store anything besides a one star yelp review. Have you ever ordered a pizza and given your card number to the pizza shop? Let's just pretend you're like that and I'll give you my info and pay and you'll give me my food" I eventually got my order but this was genuinely the worst customer service I've ever had at a restaurant. Don't stop here, don't order from here. Don't expect anything here. read more

As far as Taco Bells go, this one is pretty nice. We were greeted right away and got our food within just a couple minutes of ordering. And it was nice and hot! Restaurant was clean and we experienced zero issues (which isn't always the case with tbell). Will be back! read more

Taco Bell - Fast Food Near Me - New Albany, Ohio

If you're not going to have your dining room open you could possibly post it on the outside so that when those of us are driving vehicles that can't fit inside your drive-through lane don't waste time going here. read more

Horrible Service, food is okay, workers are kind of mean and took forever in line at the drive thru.

I have been coming to this location for about a year now and I don't think there has ever been a time where I was greeted or saw somebody running the register. Terrible service, absolutely rude employees, constantly getting simple orders totally wrong. I stood at the front register to ask for my drink cup and was not even so much as looked at for 10 minutes, as I just stood there shocked at how terrible the costumer service was. Save yourself the trouble and do not give this business your hard earned money. read more

Taco Bell - the inside of a fast food restaurant - Fast Food Near Me - New Albany, Ohio

This place gave me and a friend food poisoning on November7th. We stopped on the way home from the airport and both ended up horribly sick within 12 hours Never going back here read more

This used to be a really nice Taco Bell, used to have super friendly staff who were quick and efficient. Nowadays, when I do a mobile order they don't show it on the screen or read it back to me to make sure it's correct, nor do I get a receipt. I have dietary restrictions and when the past few times I've gone they've either put on what I requested to be left off or completely given me something I didn't order-- really makes me question what the staff is doing in the kitchen. Last time I went there was no one in line and still switched out my chips with a taco?? Like how is that even close? I'm glad I checked before driving too far since other times I've been screwed over by the time I get home. This time the guy at the window was nice enough to throw in an apple empanada but unfortunately I couldn't eat it. Long story short: go to the Sunbury Road location and maybe avoid this one on Friday and Saturday after 9 PM. I'll come back to this one again eventually and if there's been changes I'll be happy to update this review. read more

Taco Bell - Not the first time our order has been wrong. This Taco Bell has really gone downhill... - Fast Food Near Me - New Albany, Ohio

Extremely Rude General Manger working drive through. Chicken was cold in burrito. Worst Taco Bell Experience for this long time customer. Will never return to this location. read more

I swear they try to get your order wrong at this Taco Bell. I have yet to order from this location and have all the food be correct or edible. Taco Bell is great, but this location obviously does not care. Find a different one read more

I'm a pretty easy going person. I understand human beings make mistakes but this is the WORST Taco Bell I've ever been too. I've been here 4 times and every time, the orders have been wrong, they have forgotten things and this time my food wasn't even cooked all the way through. I went back through the drive through to get this corrected and I was argued with. That 'it's not possibly to not be cooked right' but I pulled out the food and it was cold, cheese still raw, not even melted. I'm disgusted with this place. It's one thing to get my food wrong but to tell me I'm wrong after I showed you the food wasn't even cooked, not right. I didn't appreciate the sass I received. read more

Taco Bell - Food not even cooked all the way through, cheese isn't even melted and it's cold. Not pleased - Fast Food Near Me - New Albany, Ohio

drive thru tells me to order on the app for exclusive taco and then has me wait 30 minutes behind 10 people. why would they tell me to mobile order if they knew they were that backed up? then to add I got home and the whole order was wrong. people on FaceTime not reading what I fucking ordered. whoevers the owner of this location needs to get their workers in check. Sunday 6/2 read more

Specifically asked for hot sauce and straw for the drink and they forget. Horrible customer service and long wait at drive thru. Lobby isnt open so have to go through drive thru again just for the hot sauce and straw. Please train your employees! I wish I could give 0 star! read more

I am almost 9 months pregnant. I waited in line for 10 minutes. Saw they forgot half of my order. Pulled around and went to go inside and the doors were locked. However a guy was standing there and said he wasn't an employee but they were closed. I said they forgot half of my order did I have to wait in line again? Mind you, all the employees were staring at me. They said yes. I wait another 10 minutes in line and when I pull up, the girl is extremely rude and asks where my receipt is. They never gave me a receipt. They made me repeat my order. They were all staring at me giving me dirty looks and finally the manager (I'm assuming) opens the window and hands me a bag with the food. No apology, nothing. We will not be going back. read more

The worst Taco Bell I've ever been to, which is a shame since it's in such a nice area. Three separate occasions spring to mind when I think of this location. On the first, probably about a year ago, I went fairly late to pick up some dinner. The girl working the drive thru window was very nice, but as I was waiting for my food I witnessed her bend over and proceed to projectile vomit into a garbage can. I get that people can get ill, but doing it right in front of the window was a little alarming. The second issue involved an online order using the Taco Bell app. I submitted an order and then called the location about five minutes later to verify that it had received it and if the food was ready to be picked up. The person I spoke with informed me that they hadn't received any orders. I placed the order again and called back shortly after; same response. I then checked my bank account online and saw that I had been charged for the order (once). I called this location back asked to speak to a manager, who apologized and said I would be refunded immediately. I waited three days or so and still no refund, so I eventually contacted Taco Bell Corporate, who finally granted me the refund. Lastly, this third issue was just last week. I was on my way to work and stopped to pick up dinner. As soon as I pulled up to order, a female employee rudely informed me that "We're out of lettuce, so if you order something with lettuce you won't get any lettuce on it." Very nice. It took three strikes, but I won't be back. I'd rather drive the extra way and give the location in Stoneridge my business. read more

This place sucks. We got our food after probably 25 minutes of waiting. DO NOT USE DA TABLET!!!! Actually, it wasn't the tablet, it was the service. But still Do not use the tablet, it glitches and was a horrible experience. But the food was ok!!! But there was no medium slushy and the floor and coins were sticky!!! read more

After waiting in drive thru line today for 40!!!! Minutes, I finally received my order. One single and simple bean burrito, which was ice cold and tortilla ripped up and leaking beans all over the outside. Not to mention the rudeness from employee. Never again. Anything is better than this place. read more

I come here very now and then but more often than not I order breakfast from this location. I don't know her name yet but she always greets me at the window with a smile & is super friendly! She also told me about adding a second hash brown to my breakfast crunch wrap=amazing!! Keep being awesome read more