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Taco Bell

1.7 (13 reviews)
Open • 7:00 am - 4:00 AM (Next day)
Updated 1 month ago

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Expect a line.
J W.

Mobile order not working at this location. I have been here a couple of times, and always clear and good service. Unfortunately, I believe they are understaffed like everyone else. There is always a line almost out to the road. So far so good, just need more employees to get it moving like a normal Taco Bell. Employee stated they were open until 2 but mobile app cuts off at 10 PM for online ordering.

Mobile pickup line closed?

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1 year ago

Helpful 1
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1 year ago

I've gone multiple times during the day and the service and food is terrible. No customer service and my order is always wrong.

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3 years ago

Helpful 0
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10 months ago

Helpful 0
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0
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36

3 years ago

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1 year ago

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Photo of J W.
5
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99

4 years ago

Helpful 2
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4 years ago

Helpful 0
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2 years ago

Helpful 1
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105
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3 years ago

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3 years ago

Seems like doors are always locked at lunch. Just need to shut this place down if your not going to open.

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3 years ago

Helpful 2
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3 years ago

Horrible service - takes 9 years for inside service to make an order - just a bunch of no care at all employees

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Taxco Mexican Grill - Trio Fajitas linch

Taxco Mexican Grill

3.3(132 reviews)
4.0 mi
•$$

I have two go to meals here. Al pastor tacos and chalupa with grilled chicken inside instead of…read morethe shredded chicken. Can't go wrong with either. My husband enjoys the soup fresh avocado slices in the chicken soup. Really good choice

I don't know where to begin with this review, but here it goes…read more.. Our visit to Taxco yesterday evening was so disappointing :( It was Cinco de Mayo, and it's worth noting we've celebrated there on this holiday in previous years. Also worth noting that we have loved the food here and this review is strictly about CUSTOMER SERVICE! Our wait to get a table wasn't long. We were seated at a table in the corner on the outdoor patio after 10 minutes. It took about 10-15 minutes for a staff member to recognize us seated there, and he brought over some chips and salsa. Then we waited another 10-15 minutes to get some waters, which we had to ask another staff member for. Then after another 10-15 minutes we had to stop and ask again if anyone was going to take our order, they said someone will be with us shortly. After waiting another 10-15 minutes we stopped another staff member and asked if they could take our drink and food order because we've been waiting for a while, so they did. While waiting for another 30 minutes, we saw other customers who got waited on promptly after being seated after us, and who ended up getting their orders (bar drinks & food) before us. When there was still no food or drinks at our table after this 1-2 hour ordeal, we decided to leave. We walked up to the front to tell the hostess, and also asked for a manager to tell them about our situation...and that's when everything went downhill for us. The manager was VERY RUDE when talking with her and kept using a busy 'holiday' as an excuse. We explained we were one of their weekly and long time customers. The guy who runs the bar practically knows my name and I don't even have to say anything when I pick up orders because he recognizes me immediately. He even recognizes my voice when I call in an order, and notices when I haven't been at the restaurant for more than a week. Anyway, we calmly told the manager about our experience seeing others get waited on promptly...they were picking and choosing who to serve. She didn't care at all about what we felt or had to say. We mentioned at the end of the convo that they lost a long life customer for the way she was responding to our concerns, and her response was "GOOD LUCK!" We loved Taxco because it was our local Mexican restaurant in Mint Hill. The food was great. We've supported them for over 8 years, through the pandemic, and definitely have spent A LOT of our money there. I've featured them on my foodie page numerous times and have recommended them to SO MANY people in the Charlotte area! It is so sad to see service like this in our area, poor restaurant management, and zero loyalty to a customer base. Unfortunately, our relationship with Taxco has come to an end now. Good Luck!

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