Is it five star? No. Is it Michelin rated? No. But when late night hits and you have a craving for something simple: like a bean burrito , then yes, it hits the spot. The Key: its open! read more

If I could leave negative stars I would. Here's the issue. We deliver for door dash and Uber Eats. We got a late night order that came to us at 3:30 ish on New Year's Eve. We arrived at the location and the drive through message says closed, we circle around and park, knock on the and the guy inside waves us away, won't open the door won't give us the order. There was another driver there having the same issue. Needless to say the customer was incredibly angry. The worker was incredibly rude as well. Why continue to take orders if you closed at 3 AM? read more

horrible took so long for my order. locked out at 2:30 when the close at 3. There was 20 people waiting inside for their order, some waiting for 30 mins. What happened to FAST food?????? read more

I doordashed taco bell for dinner and i've been left with TERRIBLE food poisoning, hours later. Please be careful! I'm so incredibly sick right now. read more

An elder lady was working by herself late at night and made the most epic meal she practically cooked "literally." Impeccable service absolutely a go to. We'll see what my toilet thinks but right now it's a yes! read more

Doesn't serve breakfast , usually fucks up the order , too lazy to drive to another Taco Bell .does the job

This Taco bell is absolutely horrible. They don't ever cook the meals thoroughly and get the orders wrong 100% of the time. Stay away from this location. It sucks. read more

They messed up order multiple times... for the cost of fast food now you would expect them to double check and make sure to get it right.. I have never had an issue at IN N OUT for example !!! read more

We went on Friday it was expensive the food didn't have a good taste the Mexican pizza that I use to love taste awful I even felt nauseous and my son said I can't eat anymore I want to throw up no more Taco Bell for us we are so disappointed on the food read more

Took the time to get out of my car and dine in this restaurant. Stood at the counter for 10 minutes with no acknowledgment. Drive-through and takeout orders seem to be 100% of the focus of employees here. Since when did customers who choose to dine in, get much less attention than drive-through customers? And this is what California workers get $20 an hour minimum wage for! Horrible customer service! read more

I ordered like 10 things for my friends and I on the super bowl for delivery through the taco bell app. I got about 5 of those things. This happens pretty much any time I order over 5 items at this location. I went through customer support on the app and was given 1 free item. Thanks for the free item taco bell but you forgot a lot more items than that and it happens damn near every time I go to this location. read more

Worst service , creepy vibes all around and food taste terrible. Do not come to this location or order from here.

Sadly, I have to report that this location should just close their doors. It has to be the slowest Taco Bell in the US. You order through the drive through then they make u wait an additional ten minutes in front of the store while they start to make your food. Someone needs to retrain the staff or just close the doors. Simple. read more

I did not recieve half of my order. I am very disappointed. This food was not even close to par. Shells had no crunch they were soggy and all wetted bread. The service wasn't good I'd say, I want a refund. Somebody put me in contact with this locations manager, this isn't right and needs to be shut down. NOW! read more

I accidentally dropped cash on the ground while at the kiosk and the manager was kind enough to find it and return it! Thank you!!!!

First bite of my soft taco & there were two pieces of hair in it... MUCH shorter than mine... I get it mistakes happen, so I go to eat my burrito I ordered... There's NO burrito... ok cool so there goes my dinner Fire everyone working tonight, service was ass & hair in food & forgotten food... GET YOUR SHIT TOGETHER. read more

The hours written on google maps are incorrect. They did not respond to us at the drive thru and told us to go away. Very disappointed with the customer service. Hopefully the hours will be clarified because it is very disappointing to drive over, only to realize the hours are incorrect. Either that or the workers lied and just didn't want to serve us. Extremely upset with this location. read more

Friday night... end of a long work week. I don't have much to look forward to, but at least I have Taco Bell... or so I thought... 2 beefy 5 layers and a cheesy Gordita's crunch. That's all I wanted. The line wasn't even that backed up, but now my stomach is The food is rarely good, but I didn't expect to find jungle juice in my Gordita crunch. Jungle juice, baby rockets... SEMEN G@d damn SEMEN IN MY CRUNCH. Why can't something good happen to me? At least I know nothing good happens at Taco Bell . Thanks for ruining my weekend read more

First of all it's Taco Bell, I get it. I don't expect 5 star service. Just needed a quick bite since we were on a time crunch. Ordered thru the app. Went inside and it was empty. Nobody acknowledged us. I'm ok with that, again I don't expect much. Lady walks up to the counter and calls out "#67". We have no idea since it's a mobile order and tell her we had a mobile order. Lady walks away. It goes down hill and we end up trying to talk to a gentleman there who could obviously care less if we were happy or not. Very, very sad. Then we get home and the simple order was missing a taco. Holy cow!! Nope. Never again. I can't support a business that stoops to this level. There are other choices out there. No Bueno Taco Bell!!! read more

Diego, Diego, Diego... I don't know what more I can say about Diego, other than "yo quiero Taco Bell!". Also this is the nicest and hardest working employee I've ever encountered. During a hectic night, he made sure to guarantee our order was fresh, fast, and delicious! Not only did he guarantee an incredible experience, but he did it with a smile. Thanks Diego! Give this man a raise! And don't forget to "Live Mas!" read more

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I was waiting at the counter for 15 mins and not one employee asked if we needed help and when I tried to get there attention they ignored me and acted like I wasn't there waiting as there was line building up behind me. Every time I've gone to that Taco Bell they always mess up my order in someway like it's complementary. read more

I normally don't leave reviews until a certain business or location has continuously disappointed and this specific location on crown valley has done so a handful of times over the past few years and tonight was the icing on the cake, my partner went through the drive thru and she specifically ordered her food to be vegan, no meat no cheese no sour cream etc. well the food was wrong so she parked the car and went inside, the lady at the counter was extremely rude and told her it was her fault that she should have ordered it correctly and then slung it in the trash can and didn't bother listening as my wife was telling her vegan means no meat and no dairy.They remade her food and she didn't think twice and drove all the way home to find out the lady screwed it up again and put sour cream. If the lady behind the counter would've taken the time to listen to what my wife was saying instead of getting all emotional and aggressively slinging the food into the trash can she would've heard her explain what shouldn't be put on the crunch wrap. read more

I ordered 2 tacos bc I was starving and they only filled it up 1/4th of mostly lettuce and cheese and a tiny bit of meat. It was basically just a shell with lettuce and cheese. So mad! And sad :( my friend's quesadilla (not pictured) was also a measly, thin triangle of a tortilla. The costumers of this Taco Bell want Justice!!! read more

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Poor service!! Stood at the register line for about 10 minutes. No one acknowledge me, said hello or anything. Eventually, someone asked I wanted to order and said to order it yourself at the kiosk read more

i gave them my card at the drive thru, they kept it and started charging my card for food! they used it! never go here

Ok so I don't usually write reviews for fast food but honestly this is the best Taco Bell experience I've ever had. The employee was literally so sweet and asked me how my night was going and we had a little chat about GNC. Usually people arent very friendly when you go through a drive-through and I get it, I'm sure they deal with a lot of rude people. But I just wanted to write this review to tell you how much I appreciated the kindness of this person. Also the food was bomb. Thank you for your genuine kindness during these trying times! read more

I usually never write a negative review because I have work as a costumer service for some many years and is to hard to work as a costumer services but today the cashier named Sophia tells me I can't help you can you do your order in the electronic machine I'm not good at those machines to be honest but my point is that she was just standing there doing her on mind I was like so rude of you why you dint help me so that my review of this place bad costumer service I will have understand it if she was busy but not. Imagine some one coming here and not Abel to work the electrical machine like my dad who's a senior and doesn't know how to work this machine that now days we lived with.well that my review of this place read more

love Taco Bell food, but this is my least favorite because of the lack of fast service. When i arrived no cashier is there, i have to ask several times to get a person to take my order. Not friendly . maybe they were having a bad day, i do not know, but please try to approach the customer to take their order faster. thank you read more

Went there for a quick dinner pickup On my lunch break and I noticed the drive thru was backed up so I went inside to order . I stood there for about 5-7 mins with out any customer acknowledgement what so ever so I left . This is unacceptable and because of their POOR customer service I WILL NOT be goin back . I will also tell my friends that they DO NOT care about their customers . read more

I was just told in the drive thru there was a 4 item limit to ordering food/drinks. Seriously???

I went to Taco Bell and ordered a nacho fries box and they gave me 2 hard tacos and 2 soft tacos I called them 4 times and no one would answer The need to get better service and get there orders right. read more

Taco Bell - Fast Food Near Me - Laguna Niguel, California

As a business owner with years of experience in the hospitality and food industry, I have to say, I am blown away with the service I received from Alfredo tonight. Going through a drive thru at 11pm on a Monday night, you go in with low expectations praying you get one thing in your order right. But tonight Alfredo showed us all up! From the moment he greeted us through the intercom, to the end of handing us our bag full of goodies, Alfredo never stopped giving superb customer service! His mannerism and upbeat tone over the intercom, instantly brought a smile to my face. He kept assuring me it was ok to take my time and helped me make sure I got my order correct. Once I arrived at the window, you can instantly see and feel his positive energy! He was even so sweet in showing me the hot sauce packets to make sure I got the right ones! If you could feel the energy and pride this man has in his work, you too would understand why I'm yelping at 12am! (And nope, no drunkies here) Management, I hope you give Alfredo the recognition he deserves, because this young man deserves more than just a raise. Alfredo, thank you for making my night and thank you for being you! I might just have to poach you one day! read more

ALWAYS gets the order wrong. 2 stars is generous. ALWAYS. Often, we don't receive items we paid for. Other times errors are for slight omissions (no sauce, no onions). Most of the time starts with struggles taking the orders, and goes downhill from there. I don't think these are intentional mistakes, probably just a focus on speed over quality checks. Otherwise. It's Taco Bell standard fare food. read more

I bunch of kids goofing off, food took forever and seriously don't trust the food! Stay away!!! read more

Ordered a burrito supreme without meat. Asked for a little extra onion lettuce and tomato. I was quickly and rudely told it would be extra for that. I was hungry and not in the mood, even though it makes no sense to charge me extra to swap meat for a little extra veggies. Also ordered a bean burrito. got home and my food was ICE cold. Like the shells just came out of the fridge. No wonder the place was empty. This location needs a good overhaul on customer service and food prep. read more

Hey taco bell, if you think that having your employees excessively ring the bell and whistle at a female while she's in the drive-through is cute, it's not. This happened today April 2 at 4:04 PM. To be more specific, the guy with the mustache passing off food to the employee at the drive through window. super unprofessional and very read more

Once again, I'm here and no ones working. They open at 8, and have the sign on but no ones in the building. Just a homeless lady outside trying to get in. You guys need some serious help. This is the third time. I won't ever be back. Whats really sad is this place does no business during the day, but this morning theres just cars going arond the drivethru leaving. Time to close up. read more

Food is standard, service is the reason this review is being made. Walked in and was ready to order the "manager" on duty says you can order via kiosk, for me not a huge deal. However, during the time I sat to eat/wait for my meal the same manager said the same thing to 3 other people and what did those people do? Well they walked away, some people aren't tech savy and that was a good example. At the end my father approached the manager and said" You realize you had three people walk out because of the whole kiosk situation and not helping them out right?" The manager said, " I know." That type of attitude and service is horrible and is a pity because this location loses customers because of this type of behavior. 8/16/23 around 1PM read more

Everything that could be wrong about a fast food place is wrong here; rude staff, cold food, constantly out of items, food looks like it was thrown together... you name it! They will mess it up. I'm a huge Taco Bell fan and I love that they are around the corner but I'm never going there again. read more

All the food tasted old and my quesadilla was like over cooked with barely any cheese :( workers were nice read more

Taco Bell - Tastes like it was made a while ago then they recooked it.. barely any cheese :( also got nachos tasted old... - Fast Food Near Me - Laguna Niguel, California