I have Not had a bad experience with the service at the window. However, I ordered a mini taco salad. The shell tastes nothing like the Shell on the big taco salad they used to have. I can't explain the taste of the shell. It was almost like it was rotten. But I'm not sure if that's even possible for outer taco shell to be rotten so maybe it was more like really stale. It just had a very off taste. They need to just come back with the regular taco salads again those mini taco salads are kind of a joke. Also, they need to come back with the Enchiritp permanently. They just had it on their menu and then I saw tonight that they didn't have it and I was very disappointed, but they were great and they made it for me. No questions asked. I do give them Kudos for that!! read more

Great service at the drive thru! They are always friendly. It is fast food but it's what I ordered. And they remember I like a large cup of ice! Tell TJ I said hi he's the best! read more

Rude af customer service. Asked about an item, some lady came over and yelled at me saying they didn't have that nor have they had that in many years. Then when I got to the window, very rude attitude from a man, basically got my food bag thrown at me, when I went to ask, if my sauces were in the bag, he said Yep, while closing the window at me. I know it's fast food, but just remember you chose your job. read more

I ordered a cantina chicken cheese quesadilla, the fillings were on one side so I basically ate purely tortilla for the first half of my quesadilla. there was way too much and way too little of certain ingredients and my fries were served super cold. Do NOT Recommend read more

Wasted nearly an hour of my day lying to me and 3 other drivers about if they were even going to make DoorDash orders. Orders were flying out, even since DoorDash orders, they just couldn't be bothered to get these going until after we got loud about it. Customer has been texting me for 20 minutes asking where their food is and these jerks don't even have it started. read more

Will sit in the drive through trapped for 20 min They take the phone off the hook when they're busy read more

beans are hard and cold and Crunchwrap was Burt this was for a late night Taco Bell run I think the team was lazy and just made poor food overall read more

Out of Baja Blast when I ordered and paid for it on the app, and had no fire sauce. The food wasn't the best taco bell I've had either.

My friend and I've been coming to taco bell. on Humes street, once a month. Today, I was very upset with the service. I'm 71 yrs old. A senior soda, use to cost me $.75. Today they charged me $2.29. I also ordered a beef burrito. They gave me a beef supreme. My bill was $6.72. I'm on a fixed income. I've never paid over $4.00. I could see if I ordered a meal. I did complain, and all they could tell me, they're sorry. Prices go up. So, they're telling me, from 2 weeks ago, they've never done a senior drink. I won't be back. Very upset. read more

No cheese on my 3 tacos. WTF? I wouldn't complain if they were free, but there just under 2$ a pop it warrants at least a mouthful of cheese. Even asked they make sure to have some (second time through the drive through) and again.. no "F'n" cheese. Now I know they really don't give a "F" or are told not to dispense any. Go to Hacienda Real mex restaurant right around the corner, Lots of cheese and not much more money, great food....plus margaritas!! FU Taco Bell!! read more

Second time in a month I've ordered something from here and it's completely wrong. Look, if you don't want to work-- don't be in a job that handles people food that they pay for. read more

Tried going through the drive through, waited about 15 minutes and no one even answered the drive up. When they did, they said that they were busy helping customers inside. Waited a few more minutes and still no help so we left. When we left, there was literally only 2 customers inside. read more

Ordered several burritos and one taco. The burritos were cool, the taco was cold. Here's an idea: COOK the food! read more

Never a better experience at a drive up. Talk about a couple a cheerful ladies. Greta and Lucy are wonderful people. Was getting food for someone else so I can't say how the food was, but the people are the best. read more

The single worst taco bell I have ever been to. I understand that it's just a taco bell, but it shouldn't matter. I went around 10:30 (our TB is open until 4 am) the lobby was open and roughly 4 cars in the drive through. So I go inside and waited for 15 minutes before leaving because no one came to help or take my order. There were at least 4 people working. Disappointing. Do not waste your time here, go an extra 2 miles down the road to the one on Milton Ave next to the Janesville Athletic Club. It's much better. read more

I got 14 tacos and 3 combo burritos. I've never been happier in my life. I will definitely run for the border again read more

I have always loved going to this location until tonight. Ella, the cashier was taking my order and in the middle of asking a question she told me she needed a few minutes before she could continue taking my order. When she came back to take my order, nothing was showing up on the screen involving my food, but usually it's always correct at this location. When I got to the window and paid, I looked at my receipt, and immediately before I was given any food- I told her that majority of the items were wrong, and she immediately had an attitude, and was basically telling me that there's no way that I was right and basically also calling me a liar for not being able to see the screen etc.. I was extremely nice about it, and just simply said I wanted my order to be correct and she closed the window told me to have a good night and then started talking about me to her other coworkers, while I was still sitting in the drive-through. As a 20 year old respectful girl, being treated like that by a 40 year old woman was horrible. read more

This has to be the worst Taco Bell in town. The last three times I been there they screwed up the order. Twice thru drive thru and once in eat in. Today is the last time I will go there. The guy in drive thru took the order even repeated it, then asked if it was correct but we ordered so much couldn't see the 1st items we ordered, but since he repeated it back to us we figure it was correct. Wrong, we order 5 frito burritos and only got one. Went in and the same guy say "oh I only charged you for one". If this was the first or even second it wouldn't be so bad but strike three I am outa there. They use to have some nice ladies working but haven't seen them for awhile. To bad they were great. Oh yea and the the food wasn't hot and the tostadas looked a mess. read more

Bathrooms are big and clean. Restaurant is clean and bright and updated. All the workers are very nice!! I love when people who serve you smile... Makes your day. Best Taco Bell experience at this location! Good job you guys! Keep up the positivity! read more

The dining area was immaculate!! The service was fast and the food was hot! Many of the employees were adults, and were friendly and their uniforms were spotless! One of the best Taco Bell's I have been to in a long time!! read more

Today we had the morning breakfast items. My stepchildren loved the waffle tacos. My daughter had the cinnabon snackers and I had the a.m. crunch wrap. The service was fast and the food was delicious. We will get these again. read more

I come here on my lunch often, but will not be returning after my last visit. Not only was my food cold (not just cooled down, but cold), the shell was basically empty. I ordered a loaded potato griller and counted 4 small potatoes in it. I was on my lunch, so I did not have time to bring it back. Cold empty burrito shell was such a disappointment. I went the rest of my shift hungry, because I didn't have time to find anything else to eat. Thank you Taco Bell. read more

Taco Bell - Empty, cold "loaded potato griller". I counted 4 small pieces of potato in it. - Fast Food Near Me - Janesville, Wisconsin

17 bucks for three burrito supremes and three chili cheese burritos. Granted it was bar time but still. Also I wasn't happy with the quality of the food. 14 minutes in line and it seemed like everything was cold and not fresh at all. I know it's the end of the shift but come on guys. Was going to give one star but the girl with the nose ring was polite. read more

Don't have anything nice to say about experience. Took 20 minutes for food to come, and they screwed up order. Will not be returning

We have repeatedly gone to this Taco Bell and most times they screw up our order! We've complained to management, given them the opportunity to make it right, but this is ridiculous. In the last 3 months, they've literally gotten our order right 3 times in probably a dozen+ visits. On one occasion, the online ordering didnt work and we had to request reimbursement for our order, but they screwed up the order once we placed it in store. Then we had to go back to get it corrected. They charged us for sour cream and it wasn't on the food. Another trip back. This time they told my husband the cravings box wasn't available in drive through, then he went in because it was still on the website and the person inside said it was still available, but then they failed to upgrade the hard shell taco to a Doritos Locos taco, which is a repeat problem. I shouldn't have to make two trips every time. Save your time and go somewhere else to get your taco fix read more