Primarily an app user:
Food: It's always ready when we get to the location to pick it up. Due to food allergies, we frequently have to customize items. We sometimes order items with no beef, but beef is added. We sometimes order chicken substituted for beef, but beef is present without chicken. We usually have at least one item left out of our order. I suggest using your app to report the order errors. You can select your past orders in your account, click on 'help' and follow prompts to find a location to report the issue. I would recommend doing this. If we don't report the issues, the place will never get better.
Service: Orders are promptly made. Customer service is not very positive. If you order on the app and pick up your order in the drive thru, the order-taker will repeat your whole order at the menu board. They're just reading the order off of their screen to you, and our orders still are usually wrong in some way. I don't need my order read back to me: I know what I ordered, and I'm counting on you to prepare it correctly.
Ambiance: The way the location is built, you can't easily leave the drive thru to pull back around to the entrances of the building, so it's a poor design that's pretty inconvenient when your order is incorrect. The few times I've eaten inside, the facility is usually clean and in order. Occasionally the staff are a bit loud and using profanity. read more