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Taco Bell

1.9 (85 reviews)
InexpensiveFast Food, Tacos
Closed 8:00 am - 4:00 AM (Next day)
Updated 1 week ago

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TACO BELL ATMOSPHERE

What's the vibe?
Moderate noise
Good for kids
Good for groups

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Nachos

I have never been treated by the staff of any establishment as I have been tonight by the staff and "manager" at this location. I placed a mobile order at approx 8:30 pm. At the speaker I requested the sour cream to be on the side for the nachos. The line, (another 4-5 cars ahead of me) took about 15-20 mins to get to the pick up window. I waited 4-5 mins for the girl to give me my food. I asked about the side of sour cream & she assured me it was in the bag. Not wanting to hold up the line for the people behind me, I pulled away & went to the parking lot to check my order. The sour cream was NOT in the bag. So I opened the box to see if maybe they had put it on the nachos. No they didn't. I went back on the line again, not expecting it to take that long again (boy, was I wrong!). I told them at the speaker what happened & they told me to drive up. After another 15-20 minute wait, I got to the window & handed the worker my bag. He handed me the side of sour cream & went to give me the bag back. I asked for fresh nachos because the ones in the bag were now cold & soggy. He refused, & tried to push the bag back thru my window. The manager came over and the first employee started filming me on his phone as I was arguing with the manager. She refused to remake the part of my order that was wrong. She insisted the side of sour cream was in the bag (it was not). Would I really wait on that line twice if it was? I was threatened with calling the police if I didn't leave the drive thru line. I am a rational person and in the past if there was an issue with my order, I was treated respectfully & my order was corrected. The treatment I received tonight was so out of proportion to the issue. I know it was busy, but I did wait on the line twice for over 30-40 minutes. If the staff was overwhelmed, there was no reason for them to take it out on me. It was poor customer service. And to film me without my permission! I drove away fuming at their mishandling over the whole thing. I parked in a nearby parking lot to see if the nachos were salvageable and now I noticed there was guac on them, which I had asked to be removed using the app. They went in the trash. Unbelievable!

November 2020

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3 months ago

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1 year ago

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3 months ago

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2 months ago

Bro I am currently waiting in line at the drive through for an ONLINE ORDER and it's been 28 minutes. DONT COME HEREE

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1 month ago

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11 months ago

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6 months ago

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8 months ago

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7 months ago

AI at the drive thru sucks. Burrito Supreme had hardly anything in it Not what I expected for over $6

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8 months ago

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9 months ago

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8 months ago

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8 months ago

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3 years ago

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1 year ago

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9 months ago

understaffed only cash no drinks dirty dinning area can I say more every time I go it's a horrible experience

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1 year ago

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3 years ago

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4 years ago

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3 years ago

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3 years ago

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2 years ago

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1 year ago

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2 years ago

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5 years ago

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3 years ago

It's great if you have 7 hours to wait for food, and then odds are it's going to be wrong. This place simply doesn't care about anything

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3 years ago

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2 years ago

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3 years ago

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4 years ago

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3 years ago

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3 years ago

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6 years ago

Waited 45 minutes to get food through drivethrough. It's usually not very good to begin with. Go to another location.

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3 years ago

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3 years ago

I love sponge and sponge cakes and the chocolate ones that you put together on top for your mom so she could use those z

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4 years ago

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8 years ago

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6 years ago

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4 years ago

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