I don't go to Taco Bell too often but every once in a while I get a craving... Today I went in to the Taco Bell in Agoura Hills ahead of me was this older gentleman had to be at least 75 even 80 years old, sweet man we both stood there within 3 feet of the employees making food not one of them acknowledged us or even walked over... Finally, I leaned over to the gentleman and said wow customer service isn't the same as when we were kids... He chuckled... I just went back to my seat because I just wanted some water... Finally, I walked up and this angry little short dude that was kind of muscular wouldn't even look over and acknowledge me so I finally shouted. Hey can I get a couple of water? He doesn't even look at me. He just keeps working then after a long pause he finally walks over to me doesn't even look at me enhance me a cup of water no here you go. I even muster up, but thank you to which of course that was no you're welcome... Society is taking a bad turn no respect, no manners... But this was just over the top kid needs the freaking learn, some manners. read more

Seriously embarrassing how they make tacos these days. I ordered several tacos with no lettuce tonight but add extra cheese and this is what I got through the drive threw. I would guess 90% of taco shell was empty. Completely a rip off. How do fast food restaurants get away with this? read more

Taco Bell - Fast Food Near Me - Agoura Hills, California

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32 minutes to get my food order!!! Employees were nice but the restaurant was way understaffed on January 24, 2025. Absolutely unacceptable! People were going crazy! Everyone was complaining and it was completely out of control inside. The drive through was dozens of cars deep! People walking out of the restaurant and trying to back their cars out of the drive through. Food delivery people just leaving the incomplete orders on the counter. People were walking behind the counter to grab their drinks and sauces. It was dirty and unorganized. They were obviously short staffed and should have closed for a while to catch up! Finally got my order and went to my car to eat it because I didn't feel safe inside with all the angry customers. Yes my order was missing an item as well. Bad vibes! No bueno! read more

Mr. Lopez went above and beyond to make sure our order was correct and satisfied as a customer. Their staff is always kind and efficient. Thank you! My favorite Taco Bell location by far! read more

I went to get food at this Taco Bell yesternight and some drunk kid rear-ended me after I paid and while I was waiting for food at the drive through window. I went out and demanded his insurance information. He started with "Huh, did I hit you?" went to "Sure, give me a moment." then I was disrespecting him, then it was a rental car and his information is in his normal car. He was all over the place. Meanwhile, the Taco Bell crew gave me the bag of food and proceeded to be very rude and yell at me to get out of the drive through. The kid who hit me told me to call the police. I asked the guy in the drive through window if they had a number for the local police. He told me to call 911 and to move my car. I called 911 and was talking to the police while both the Taco Bell people and other people in the cars were yelling at me to get out of the way quite impolitely and repeatedly. My friend noticed that Taco Bell did not give us the paid for drink. It was given. Much yelling and rudeness later, I moved my car so one more car can get their order while I waited for the cops to arrive, which gave the guy who hit me the opening to drive over the curb and speed out of there before the police got there. And after my friend and I finally got to eat our food much later after talking to the police and such, it turned out that another item was missing. The Taco Bell crew then and there was not just rude, unhelpful and honestly jerks, but also incompetent as well. Yelled at me rudely to get out of the way repeatedly after there was a freaking car accident with the other party not yielding any required documents and failed to actually fulfill the paid for order. Incompetent jerks. I hope someone with authority sees this. The information is on the receipt. read more

Taco Bell - The receipt pointing out the items I paid for that were not provided while the Taco Bell crew yelled at me to get out of the drive through - Fast Food Near Me - Agoura Hills, California

Multiple horrible experiences with this location but tonight was the end. The 5 layer beefy cheese burrito was mangled and squished. Returned to the location from 5 miles away. Previous complaints to the corporate Taco Bell offices went unanswered. I've never been able to get an adult manager at the location. Horrible experience read more

Taco Bell - Suppose to be a Mexican Pizza No Beans. - Fast Food Near Me - Agoura Hills, California

I went here for lunch today to the drive thru. You are greeted by AI. It was awful. I asked questions she could not answer and could not get the order correctly. A live employee took over who was absolutely awful. My order was small and easy and it took almost 5 minutes for it to happen. Once at the window the lady employee did not say hi or thank you! I did but she was very unfriendly. It was a horrible experience and I will not return. Plus the taco salad was disgusting. The inside ingredients were good but the shell was horrific and unedible! It's a huge huge no to this location!!!! By the way I've been coming here for 10 years and it is disgusting in everyway now!!! read more

(if I could give zero, I would) Absolutely unacceptable experience at this Taco Bell. I placed a mobile order and paid through the app, but when I arrived, they claimed they never received it, even though I had the confirmation and payment clearly processed. The staff offered no help, no food, and no refund. I was left standing there while they shrugged and told me to "call customer service." So, I paid for food that I never got, wasted time waiting for 30 minutes and got zero accountability from anyone working there. If this is how they handle online orders, don't bother ordering ahead you'll just lose your money and your patience. Between the lack of organization, unhelpful staff, and total disregard for customers, this place needs serious management attention. Save yourself the headache and go literally anywhere else. read more

Place looked like "a dump". Tables not cleaned, shabby looks. Food quality and quantity, both "a joke". "Stale taste, poorly cooked and lacking ingredients while advertising "burrito supreme" as full of this and that. We used to have this as our " Go to place" for comfort food, now, will never step foot in any Taco Bell. Such a disappointment .. read more

Got food poisoning. My stomach hurts and can't keep food in. The food was soggy and meat was super cold. The tacos felt stale.

Agoura Hiils Taco bell - A complicated romance: I have love/hate relationship with TB. It's mostly hate these days, since my body can't handle the "midnight volcano special" that inevitably has me questioning every life choice by 2 AM. But I have to say, this Agoura Hills location is hands-down the best Taco Bell around. You know how people insist some fast-food spots taste better, even though they use the same ingredients? Yeah, this place must sprinkle on some "taco fairy dust" or something--everything here is just next-level. So if you find yourself craving a quick colon cleanse or a mouthwatering Mexican Pizza, do yourself (and possibly your digestive tract) a favor and swing by. You won't regret it...until you do! read more

Turned us away at the drive thru TWO TIMES. Not just once, twice. Terrible customer service.

Unfortunately, I can't review the food, because I didn't have time after three minutes waiting at the counter for somebody to acknowledge my presence, then being told just a minute, and still waiting another two minutes because I only had cash and couldn't use the "we don't want to talk to you" register. Ordinarily I've got time to wait, butwhen a restaurant is labeled fast food and isn't, I get disappointed. Don't worry, Taco Bell, I've learned my lesson. If I want fast food, I'll pick someplace else. read more

Once upon a time, loved the Agoura Taco Bell, but it has been taken over by the dark side of the machine. No longer can you order at the counter. You must use the "kiosk" or the app. If you want a custom order, it's easier to use the drive thru & talk to a real person, instead of the machine. However, tonight, we drove thru and ordered a simple "Tosada". $1.99. They normally put a dab of beans, lettuce, cheese and sauce on the Tosada. So, we order extra Beans .70, Sauce .25, Cheese .65, a $3.59 Tosada. When we got home, we had a Tosada with a dab of everything and NO sauce. I also ordered a Burrito "Supreme" which had NO sour cream, just Beans and a little lettuce. Not worth the time to drive back and complain. Buyer Beware. The employees were friendly, but the order was not! read more

My husband just came home from this Taco Bell and ordered 2 bean burritos, and 6 soft tacos. That's what he paid for. We only got 2 tacos and 2 bean burritos. CHECK YOUR ORDER BEFORE YOU LEAVE THIS TACO BELL. read more

these people turned customers away when we were trying to go to the drive through twice. they are very disrespectful

Taco Bell is my go to for fast food. The problem with this location is the only thing that is consistent is the lack of consistency. There is no such things a layers here. Your bite is going to be one or two of the 4 or 5 ingredients and may even lack the essential ingredient you maybe after. I have attached the picture of a regular crunch wrap supreme. Lacking of any beef. This is the reason I pay extra for extra beef. It really is the only way to get meat in your wrap. read more

Taco Bell - Crunchwrap Supreme - Fast Food Near Me - Agoura Hills, California

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terrible service paid money and didn't receive food. they had to nerve to tell me that it isn't in their system when we he clear proof of purchase. they proceeded to tell us to leave when we payed money and didn't get anything. terrible service. read more

turned us away even though it says open but they dont accept people walking in the drive through so how are people supposed to order without a card and the apple pay was down too read more

They're so nice! I just came through the drive thru because I was craving a bacon breakfast crunchwrap. I took my first bite and realized I completely forgot it came with creamy jalapeño sauce (which I hate). I went back through the drive thru and ordered the correct way, my card in hand completely expecting to pay for the new one since it was my mistake. They didn't charge me which was so kind. I noticed lately the food seems extra hot and fresh when it comes out so that's a bonus. I don't eat Taco Bell often, but sometimes crave it randomly and this location is very consistent in my opinion. read more

Fantastic tacos! Quac is amazing i've never had better! service is impeccable and quesadilla was fye read more

Taco Bell - i love tacos - Fast Food Near Me - Agoura Hills, California

Guys when I say this is the BEST Taco Bell I've had in my life I will die on that hill. Every time after a late night out this is the place to be and it NEVER disappoints. Service is friendly and food is always fresh, hot, and delish!!! 10/10 recommend. read more

In a rush today stopped in for two beefy tacos. "Where's the BEEF" Where is anything but the shells? What a shame I paid $5.00 for two taco shells. And who in the world would give me 10 hot sauces and 10 mild sauces for two empty tacos? Save the sauces and add some food! My last trip to this place @ Thousand Oaks Blvd and Rancho Road. The employees must be getting bonuses for food saved! This used to be the best Taco Bell around, WHAT HAPPENED? read more

Taco Bell - Sauce sauce sauce but no fillings. This is sad. - Fast Food Near Me - Agoura Hills, California

I went through the drive-through on August 22 around 5:00 PM. I ordered two beefy five layer burritos. I paid at the drive-through window and went home. When I got home, I realized I had only received one bean burrito. I was upset, but too tired to drive back and argue with him. I will never go to that Taco Bell again. This is not the first time they've messed up my order in their favor. read more

they got my order wrong and refused to give me refund or remake my order good food horrible workers

This location is very slow. I've been twice, first time took over 30 minutes to get the food. Right now I am here stuck in the drive thru for 10 minutes, no cars are moving and it's the same cars that were here when I pulled in. read more

The normally crisp taco sells were soy and soggy and cold. The burrito was also cold. This the second time the food was poor. Haven't gone back. read more

This Taco Bell was very professional and fast! My go to place. I enjoyed the food & the customers service.

This taco bell is horrible, I ordered chicken tacos, and the chicken was not quality chicken like the other Taco Bell's, I feel sick after eating that crap, never again read more

Shortage on order when the store wasn't busy at all... Everyone working seemed to be having a good time yet focusing on the order didn't happen. My order was to go, so I was not going to return for a taco missing yet. Nothing was even offered to satisfy the situation. read more

Worst taco bell. Slow service. Slow to order. Slow to get food. It was meh overall. I have had better Taco Bell The tables weren't clean either. Had to skip over half the dirty tables to find a semi clean seat. ******The kicker that dropped them from two stars to one. I had a big piece of bone in my shredded chicken. Just glad didn't choke or chip a tooth. *** See picture. read more

Taco Bell - Bone in my shredded chicken. Be warned about this Taco Bell. - Fast Food Near Me - Agoura Hills, California

Costumer service is absolutely horrible at this location. The employees and management always look angry, do not greet costumers, do not smile , even if you smile at them, the breakfast signs are never up when they're supposed to be, specifically in the dining room, not the drive thru. The food is meh.. good sometimes, usually low quality, and or cold, or too much of one ingredient , not enough of the others. The kiosk to check in also shouldn't be mandatory to use, but I went here the other day, and all the employees ignored me, a man told me to use the kiosk ... read more

Ok place but a fast food crap-shoot. One time the food is good, the next time it's awful. Throw the dice and have some Taco Bell.

Employees here play games, ordered a burrito supreme it was pure sauce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . read more

Taco Bell - Thanks for being so lazy. Sorry I work more than all of you - Fast Food Near Me - Agoura Hills, California

Had a really bad experience with the then-manager (I don't know if he still works there) a few years ago. While since then they've gotten a makeover, we went today and it's like... too far? Like I don't want to input my own order on a giant tablet. I couldn't figure out which items were on what page (the chips and cheese were not under nachos or sides..... WHY), they don't give you a printed receipt (it asks if you want it texted or emailed - I said texted, but never got it), and you don't get drink cups until your entire food order is ready. read more

You expect your order to be ready but nothing further from the truth ordered through the app expecting it to be ready and just started the order upon arrival. read more

There's a guy who works there probably early 20s and short brown hair who looks like he might have disabilities but he shoves the food into my hand forcefully and it's kind of disturbing how much force he uses. I've seen a lot of sketchy stuff at this Taco Bell and I think people are communicating to him to do it which is inappropriate, especially because I've had to call the police on people so many times for stalking and harassment. I think he shouldn't work there anymore. I've also had to talk to the managers about this on several occasions so I khans a record of it happening repeatedly. read more

After some disappointing Taco Bell experiences in Oxnard I was scared to try more. I'm glad I did. They got it right! My favorite item is the Chalupa Supreme, beef. They made it to perfection. I'm just hoping now that it wasn't a lucky chalupa so I'll have to go back and eat again. If you're wondering whether you have a good chalupa or not, ask yourself these questions. Is your shell warm? Is your shell crunchy but not hard? Is your meat not running with meat juice? Is the lettuce crunchy? Can you actually taste the cheese? If you said yes to all of these, you have a perfect chalupa. I said yes to all of these today. My friend had the quesarito and he didn't like it so much. I'll have to try it myself next time I go. read more

Customer service 10/10! Cinnamon twists 0/10. Tasted like metal. Wish they didn't taste like metal. Their crunch wraps are good read more

Probably the worse food I've had prepared at a Taco Bell. I wouldn't feed this to a dog