Missing trading cards - NO Zen support - Agents DON'T care - situation still not resolved!!…read more I don't normally go out of my way to write a bad review, however, my experience with Zen has been very poor and i am deeply unsatisfied by the lack of help and support regarding an issue over my Trading cards going missing. The agents don't listen and often copy & paste the same response, its so poor. They have also ignored my request for my case to be escalated to management and each agent contradict each other. On the 10th January, my parcel stopped tracking. I gave it several days then contacting Zen, explaining the above. There agent told me to contact UK Royal Mail and report it (which i did), and that Zen would also contact JapanPost in another couple of weeks, as they have to wait a bit longer. I waited, heard nothing so reached out to them as it had now been 4 weeks, after i complained i was told by an agent called MIA they would now contact JapanPost and start an investigation to try and track down my missing parcel. Mia "We appreciate that you have taken action to launch a claim with Royal Mail. We have forwarded the issue to our team and we have contacted Japan Post to launch an investigation." So yesterday after another 3 weeks since Mia replied, I've had no update, no contact from Zenmarket whatsoever, so i reached out to them AGAIN asking for an update, if they had heard anything from JapanPost etc and that I'm not happy my the lack of support and i would like my situation to be escalated to management. An agent called ASMA replied, basically ignored everything i asked, ignored my requests and it was clear she didn't properly read my message. Asma reply: "Unfortunately, ZenMarket is unable to expedite the process nor inquire the status of your parcel from our side. We ask that you contact your local post office Royal Mail directly regarding the whereabouts of your parcel. (I've told them i already done this) If it has not reached your destination after 60 days since the day of shipment, please contact us again and we will initiate an investigation for compensation." This is completely different to what Mia said 3 weeks earlier, i had already told MIA 3 weeks ago i had contacted royal mail, where was the investigation? Zen agent Asma didn't even check to see what Mia the previous agent had said, which was they were apparently doing an investigation (JapanPost) 3 weeks earlier. Asma, just copied and pasted from 6 weeks ago. This level of support is horrendous, i will be taking this further and spreading the word about these cowboys.

This is a beautiful restaurant right in the Real Madrid football stadium. Lush greens, totally zen…read more Menu is varied with lots of dishes to choose from: Thai, Chinese, Japanese. We ordered top quality nigiri sushis (the butterfish/halibut with truffle was yummy), some uramaki, the ceviche was good, and we had teriyaki chicken and Pad Thai (it wasn't an authentic Pad Thai but it was delicious either way). Loved the place, the ambience and the food was more than satisfactory!

Good food with a very large seating area upstairs and downstairs. Also, this place has what looks…read morelike a great International beer selection and happy hour.

If you are an American looking for an identical version of Chipotle or Tex Mex, then you have come…read moreto the right place. They serve you big portions and the price is affordable. For a beef burrito with a bottle of Aquafina water, I paid around 8.65 Euros. The restaurant is nice and clean with many tables and places to sit and eat or you can take it to go. We are vacationing in Madrid for 3 weeks, and sometimes you want o eat familiar tasty food...and this is it fore sure!!

We walked to this place not knowing how yummy the food would be. We loved everything we ordered…read more The service was great!

I went to Madrid for the first time to see River Plate Vs Boca Juniors , I got to the stadium too…read moreearly and I was starving so I decided to try this place that by the way is located right in front of the Stadium, I got a steak and some fries and it was good ,

Classic old school Spanish eatery. Stopped in on the way to the stadium for a quick bite and was…read moreimpressed. Dapper staff, quick service, and and a full bar to boot! I would stop in again for bite and a drink. ¡Vale!

This is coming from a person who's lived in Texas most of her life: the tacos were so good!! The…read moresalsa paired so nicely with it too and it's not crazy spicy. We also ordered the quesadilla and it was good but if I could go back in time I would get more tacos for sure. The service was so quick. It took less than five minutes to get our food. The ambiance is fun and lively, very colorful and spacious. We were very fortunate to not wait in a line when we came. I would've gone to eat a second time there if I wasn't so full. Sooo good!

Came here for lunch around 2pm and had some great tacos and quesadillas! Although the line was…read morelong, it moved very, very quickly. We were also served very quickly and were seated at a table in the well-decorated interior. Prices are extremely reasonable (you can get tacos plus drinks for under 10 euro). The gringa quesadilla was the star of the show for me! Super filling and they put lots of meat inside. My friends got the mango margaritas for 5 euro and loved them. Overall: great spot for yummy tacos, quesadillas, and drinks all while being affordable and in the middle of Sol

This is one of my" must go to" stops whenever in Spain. The photos posted do not do it justice. We…read morestart off with their mushroom app that has fried garlic..my husband who does not normally like mushrooms enjoys this app. There is a spaghetti plate that is very simple(can't remember name) and I would normally not even ask for it...but thankfully my family member who lives there knows exactly what to order...and it is the best spaghetti with a little kick and our final must have is their Irish coffee that is best we have ever had!

We came here for lunch after Stadium tour knowing nothing about. Very please with results!! Very…read morefresh veggie pizza, Sangria with good quantity if wine, lasagne, and Carbonara. All very tasty. Just what we wanted for lunch to fill us up. Outside or inside seating. Good service.

Delicious vegetable-heavy bowls and salads. If you dine in, the food is served in a rustic clay…read morebowl. The organic wine is quite lovely. The ambiance is earthy and rich, making it feel like a resort rather than a chain restaurant. If you want to just grab the food and go, ordering ahead and picking it up is very quick and simple.

After days of airport food and carbs we needed some roughage and healthy food! Thanks to yelp we…read morefound honest greens and we were ecstatic. Very hip spot and lots of younger crowds and tourists. You pick a protein and side and it comes with a nice salad and slice of sourdough. Salmon was perfectly cooked and slightly charred edges. The salad had a nice light mustard vinaigrette. The side of the hummus was nice and thick and paired well with the sourdough. I also added on a couple falafels and it's a must try. The falafels are huge and tasty. Not oily at all and sharable. Sliced chicken breasts was flavorful and moist. White meat can get dry but this was moist and herbs was not overpowering. Cashier spoke English and Spanish and the service was quite fast. You order and then they give you a number and pick a table and wait. Affordable spot and good for lunch or dinner. I wished they would open up a franchise in the states.

This was the first dinner meal my mom and I had in Madrid and let's just say it completely exceeded…read moremy expectations. When we walked in we were welcomed by such warm service! I truly have to highlight Pepe, Franco, and Grace for taking the time to speak to us and get to know us. The food was FANTASTIC. We ordered the seafood paella, jamon iberico, garlic shrimp, and sangria. The paella was filled with a ton of flavor which was DELICIOUS. Everything was fantastic, but the Sangria was spectacular, (probably one of the best sangrias I've ever had). At the end of our meal, Pepe brought us two liquor de Limon shots, which made our whole night!! Definitely recommend this place in the La Latina neighborhood. You won't regret it!

El Sur is a charming little spot in Madrid, tucked right into the wall of a narrow street. The…read morespace is very small and they manage to fit a surprising number of people inside, so you immediately notice how tight the squeeze is. It has that classic bustling tapas bar energy where everyone is close enough to feel like part of one big conversation. The food was the highlight. The clams were flavorful and fresh, the octopus was cooked beautifully and the paella was delicious. It is a great place to stop in for a drink and a quick bite, especially if you want something authentic and lively. When we visited, it was packed to the point where you were shoulder to shoulder with other guests and close enough to easily hear the party next to you. It adds to the charm if you enjoy that classic crowded European dining atmosphere, but it is something to keep in mind if you prefer more space.