I simply cannot say enough about the good people at Brighton Pittsford Agency. I always found…read moreshopping insurance or changing/adding coverage to be an arduous task. Tom & Judy at Brighton Pittsford Agency not only eliminate the hassle, they actually make the process easy not to mention their response time is second to none! They are decent and honest people that have never once tried to sell me something I do not need. In addition, for the first time ever I can honestly say I fully understand the coverage I have because Brighton Pittsford Agency takes the time to make sure I do. I would strongly recommend Brighton Pittsford Agency to anyone who would like to do business with individuals who have the utmost integrity and recognize they are dealing with people, not just policies. I am 100% satisfied!

From the owner: The Brighton-Pittsford Agency is a full-service independent insurance agency that offers all lines…read moreof personal and commercial insurance products. We have been serving Pittsford and the greater Rochester community since 1953.

Not a responsive agency. I called to let them know we would not be renewing our business…read moreinsurance. Ron Bajorek said ok he would start the paperwork. He asked me to send email to verify which I did. The email address was a "hotmail" address, strange and unprofessional but I sent it. Couple weeks later and I am still receiving past due messages about my business insurance. Sent another email message to Ron. Still no response. I called the insurance company and spoke to JaCourtney(?) and she said insurance was cancelled. Check website a few days later, insurance still showing up as active and past due. Still no response from Ron. Finally, cancelled insurance online and received message that insurance was cancelled. Now, three days later, still receiving notices about my insurance payment being due. Very unprofessional on both the broker and The Hartford. Go somewhere else!!!

I talk with a lot of local insurance agencies in a month on behalf of clients and usually have a…read morepleasant interaction with most every agency. This agency is the exception and has been very unprofessional in their dealings. Simple requests seem like rocket science to them and changes that take everyone else a few minutes to update turns into a few hours (with several phone calls by me). I would recommend almost any other insurance agency, but the Bajorek agency.

Have been very happy with the way my claim was handled, everyone was professional and courteous…read more Was working with Lucas Underwood who went above and beyond in helping me. I give him a 5 STAR rating. Kathy Touloupas

Maria and her team are friendly, knowledgeable, and courteous! Maria takes the time to know you,…read morethen explores every discount possible on each policy. She and her team are responsive to inquiries by phone or online, and their suggestions have been right on target!

Craig and his staff have always given me great service and suggestions! They always keep my policy…read morecosts down while making sure I'm fully covered all around..........Wouldn't use any other agent:)

I am disappointed in Craig Bauer and his office staff. Has front office staff who tries to block…read moreyou from speaking with him when there is an issue, it took persistence to get through. Overall, he tries to play the nice guy while making sure claims are not paid out. While not directly calling you a liar, he says "I don't know who to believe" regardless as to what happened. So in essence, inferring you are not telling the truth without directly saying it. I am sure he is pleasant when he takes your money however. Please do not use his services. Go elsewhere in Pittsford, anywhere else. I am very disappointed in Craig Bauer. As he states, he is a 30+ year insurance agent, and makes sure the profession lives down to its name.

I recently purchased a home sold by this realtor. The house turned out to be a filthy money pit…read morebecause they hid everything so well. Not only was the owner filthy, she left a washer and dryer, and a range that do not work. I think that should be disclosed at the very least. People say that you are not buying appliances, but then why leave them in the house? If you choose to purchase a home sold by Hanna, please, please look over every square inch. It will serve you well to do so, believe me. I am the type of person that would never sell a home the way this owner did, and I think the realtor should have guided her as to how the shape of the home should be. I guess it is true that realtors are just like car salespeople, and that is very sad indeed. A home is where one lives, and it should be clean, and the owner honest.

I had a terrible recent experience with Howard Hanna Realty Services Pittsford, who received a…read more$9,600 commission to serve as my "buyer's agent" in addition to representing the seller for an additional $9,600. While brokers and agents have an "ethical" and contractual obligation to 'represent the interest of and advocate on behalf of the buyer', that was not my experience with the HH Pittsford agent, who minimized and dismissed my concerns about discrepancies with her property description along with identifying deficiencies and needs for repairs and maintenance at the sellers expense. I also shared these concerns with the HH Pittsford broker and HH NY president but never received a response. This speaks volumes as to how Howard Hanna views clients as just another quick 6% commission. As a result, I recommend that home buyers avoid using any seller's agent as well as the seller's listing firm to represent you as a "buyer's agent" for an easy 3% commission. This "dual agent role" is filled with conflicts of interests in an industry that demands high commissions and often provides little value to buyers. Realtors usually want you to commit to a 6% commission that increases your mortgage and property taxes and ties you up with a 3-month contract with little commitment on what they will provide you. Sellers should consider the growing trend of buying and selling houses directly via Zillow, along with a flat-fee MLS service, personal websites and direct marketing to neighbors, families and friends; Realtors often have financial relationships (that are frequently not disclosed) with the people that they recommend that you use. As an alternative, consideration should be given to directly hiring your own consultants (eg. legal, financing, home inspectors, contractors etc.) that you have researched and will be responsive to you and not the realtor. There are many alternatives to using realtors (and the people that they recommend) that can cost substantially less and result in a win-win situation for both buyers and sellers.

Professional, friendly, caring practice. Answered all my questions, even those I didn't know I…read moreneeded to ask about my hearing and hearing aids. Extremely helpful explaining options. Very thorough follow-up and adjustments. Could not more highly recommend!

Pittsford Hearing and Balance is staffed by a male and female doctor of audiology. Dr. King is…read moreprobably the most obnoxious care professional I have ever met. A hearing aid repair that was billed to the practice was passed on to me at $150. I saw this as King was scrolling through the information on the computer about the repair. He said he had to pay the bills....oh well. Doubling the repair price to the customer is kind of steep for elderly patients. He has a very condescending way about him. I only went there because it was convenient. I found another provider in Rochester who coincidentally used to be at that practice, but is quite different regarding how they treat patients. Also, if you go to this practice, you will be inundated with phone calls for setting up hearing tests and hearing aid cleanings. You may think, oh great, I will have my hearing aid cleaned, and you might think it is free, but they bill the insurance company for most types of visits. So I guess this means that my $5000 hearing aids are only worth $2500, not even. My mother, who is 90, lost her hearing aid. I purchased an over the counter hearing aid that serves my mom very well. In fact, I bought two, for a total of $100 online. I tried them; they were terrific. Elizabeth Warren is the co-sponsor of a bill to amend the Federal Food, Drug, and Cosmetic Act to require the Food and Drug Administration (FDA) to categorize certain hearing aids as over-the-counter hearing aids and issue regulations regarding those hearing aids. The regulations for over-the-counter hearing aids must: (1) provide reasonable assurances of safety and efficacy; (2) establish output limits and labeling requirements; and (3) describe requirements for the sale of hearing aids in-person, by mail, or online, without a prescription. This is an important bill that I hope will be passed. Don't pay $5000 for a pair of hearing aids unless you have to!