She is great at keeping in touch. I appreciate her help and answering my questions.read more

Easy to work with. Found a way to increase my refund! Quick, simple process. Highly recommendedread more

I've had Holly as my agent for about 2 or 3 years now and it's been great. I've only been in her…read moreoffice 2 times and everyone was polite and kept offering me bottled water. I usually deal with Tara from her office through email or phone and she always solves my questions or concerns in a few mins. She'll even reply back to my email immediately when I email her after their office hours. They send my updated ID cards thru mail on time every single time it renews and mail and email me every single update within my insurance or new offer they have. I appreciate them and am glad I don't have to contact them very often.

As an FYI, David is not my American Family agent, but I stopped by his office to make a payment…read moresince I was in Tempe. He was quite pleasant and jovial, which made the process quick and easy. I do enjoy being with American Family as David treated me as if I was his own client.

I have been using their services for 12 years with no complaints, great staff, and service. I love…read moresupporting family businesses. Any situations that may transpire were all due to me not having all my documents at the time of my appointment. With that being said remember to dot your i's and cross your t's

This is by far the best tax service business in the Phoenix area. Anna the owner and operator is…read moreamazing at what she does. She is always up to date on the latest tax deductions to provide you with the best outcome of your refund. Not to mention the great customer service all the employees provide. I would recommend this business to everyone I know.

Because I am a self-employed REALTOR, my taxes are a "bit" more complicated than the standard W-2…read moreemployee. I need someone like Veronica Santee with Wayne Bradford, CPA who can help me keep to the letter of the law, while finding as many deductions as I am eligible for. There is no one I would trust more than the staff here. Veronica has been my family's and business' accountant for the last two years, and I can't imagine going anywhere else again. She is helpful, thorough and very knowledgeable.

Wayne Bradford, CPA and his associates bring joy into doing taxes, Really! The take the time to…read moreexplain everything and have vast knowledge of the tax codes. I needed special help with a Mother-in-law who I support and my adult son is her caregiver. He is working several ways to help me with my problem, with families struggling Wayne and his team do their best to insure your treated right by the IRS. "Making Taxes as fun as a new Puppy"

Mary Duffy and her team are fabulous. She saved me a few years ago when I desperately needed a new…read moreCPA, very close to April 15. She and her team are thorough and responsive. Excellent!

My personal Taxes for years and my personal accounting great job. Friendly and on time.read more

Great business and very professional, would highly recommend her for services she knows what she is…read moredoing!!

Barbara has been an invaluable resource for our bookkeeping, accounting and integrative software…read moreneeds. She is very professional, efficient, patient and helpful. When I first started working with her I knew very little about how to use QB Enterprise and was in a difficult situation of having to fix a whole year of bookkeeping for our company. She patiently met with me weekly and took me through all the steps on how to use QB Enterprise, she literally saved my sanity and got us up to date! Since then we have relied upon her for her other skills - accounting and integrating the most up to date and efficient apps with QB that suit our business needs. She comes highly recommended.

Barbara provided book keeping and tax preparation service for my business…read more Barbara is a bit of an odd duck. I am not sure that I have heard someone use more words to say so very little on such a regular basis. I think it is in part of a sub conscience strategy to deflect your attention away from her frequent uncertainty about how to answer what I would consider typical questions. I tolerated her since she was the devil I knew and figured I would be okay in the end. Turns out there were three issues that came up that are a direction result of acts or omission on her part. Accordingly, I would avoid the use of her service unless you are feeling lucky. 1. We discussed and she confirmed that since my business is taxed as an SCorp and the taxes would be filed by me as an individual and I had no quarterly tax liability. She asserted that she told me that I did have a quarterly tax liability. If that was the case I would asked her to calculate my quarterly tax liability for the year in October 2015 when we first started doing business. I found out about my liability from the IRS via a letter indicating I owed penalties on unpaid quarterly taxes from 2015. I was quite surprised by this letter. I emailed Barbara to ask about the letter and she said: "Issam, I am sorry if you misunderstood the quarterly payments and associated penalties. Looking back at my records, I see that you did not start using my services until the last quarter of 2015. You had already missed your estimates for 2015. I do not calculate penalties and interest. That is up to the IRS. I know that we discussed your quarterly payment obligations. It is up to you to make those payments. Barbara" I understand that paying my taxes with my money is my obligation. Had we ever had any conversation about my missed quarterly tax liability I would have asked her to calculate them for my Year-to-Date. I even asked her for a tax estimate and the estimate made no mention of quarterly tax liabilities. Who files taxes for a client and doesn't calculate quarterly penalties? Even the H&R Block people can calculate penalties and interest. Even worse, who files taxes for a client and say absolutely nothing about penalties and interest during the tax preparation process. Barbara Joyce did that. Why I would I go to the trouble hiring a book keeper to help me get QBO in order and to file my taxes and then completely ignore the need to calculate quarterly taxes? Her assertion in her email is not in keeping with the facts as they exist and makes no sense. 2. I received my Arizona return. I had been expecting about $2800 refund and instead they found an error and now I owe them $2700. That is about a $5500 error. I didn't even bother raising this issue with her given the way she responded when I told her that I no longer require her services. I said this after her previous email, "Very well then. That is too large of a misunderstanding for my liking. Thank you for your services. I'll be moving to find another accountant." Barbara's response to losing a client was," That works for me." 3. She is very unprofessional. I had her to my home on 2 occasions to discuss my finances and she brought along with her "baggage" about other clients. She spent at least 30 minutes on each occasion telling me about how terrible some of her clients are and what she thinks of how they do business. Very unprofessional and I am sure once this review is seen I will end up in her rotation of bad mouthing clients. Consider yourselves warned she isn't very good at her job and her demeanor moves directly to a defensive posture when you question her about what she says and what she does. At the end of the day if you are a small business you need a competent partner that you can trust. Barbara turned out to be neither competent nor trust worthy.

My Tax Lady is awesome - Liesel is very knowledgeable, honest, efficient, timely, and always…read morequality work!