I have been with Verizon for at least 20 years. I have my account drafted each month, but sometimes…read moreyou need to change the draft date or in there language make a payment arrangement. I have done this maybe 3 times total with no problems until this month (June, 2025). I went to chat and asked to change my date to a later date. It was done, but I was not able to "pause" the draft, so I called customer service and the man I spoke with said when you make an arrangement, it automatically pauses the draft date. So I'm thinking no problem. Well when I checked my bank, I noticed that they drafted my account anyway. So I called customer service again on a Saturday and the lady I spoke with was really nice, she said they should refund me the money and let me pay on the date I set up. She said I should receive my refund back in my bank account on the following Tuesday. I checked Tuesday and no refund. So I called again and another nice lady said it takes about 4 to 6 hours for that to go back into my account that it was "pending." So later in the afternoon, 6 hours later, I called the bank and the money was not in my account. I called Verizon back expained everything that had happened and then someone in billing said that the refund was denied because it would put me in a past due status and that if I waited to pay when I asked, they would disconnect my service and I would have to pay fees to get reconnected. This meant I was royally screwed for that week. Then they said I needed to take my account off of auto pay. I told them not to touch the auto pay. This in the 4th time in 20 years I needed to change a date and never had a problem in the past. I admit Verizon is the best as far as providing phone, networking service. But for customer service and doing what they say they will do, don't believe a word they say. They all are a bunch of lies, just say anything to make a paycheck and get you off the phone. Then as if the situation was not bad enough, Rhonda, with the billing department had the nerve to say "can't you borrow from someone." This is rude, disrespectful to say the least and it's invading my privacy. L. Parrish

Assuming I'd have a bad experience like any other time I've been in this particular location, my…read moreassumptions were wrong. The Verizon rep, Josh, and his GM, Jennifer, were beyond welcoming and helpful! I walked in with certain expectations and assumptions and walked out with a smile on my face and 'new friends.' Their customer service was great, their personalities were fantastic, and they were able to help me understand what I needed with the service and phone(s) I wanted. I've had very bad experiences with this particular store in the past, and I've also had terrible phone calls with Verizon as well, but Josh and Jennifer were super understanding and nice regarding all my problems, wants, and needs.

Working in the IT field, it's great to have a local shop that can help with cell phones and…read moreservice. I know I can trust them to get me the right device and take care of it. The store has all the bonuses of shopping with the big names, but without the contract. I'll be back for sure!

Great customer service They tell you what your phone needs…read morebefore fixing it Highly recommend

Customer service was horrible. I went in to pick up a phone I ordered online. As I was talking to a…read morerep about my pick up, another rep by the name of Krystal came over rudely saying I was talking too loud and that I had an attitude which I didn't. I even asked the other rep if she felt I was being rude and she said no. Krystal continued to talk over me while she was with another customer. I told her she was the one being rude and I would report her. I feel she was very unprofessional and that is not how I prefer to do business where I pay money. After returning with my husband who card I used to purchase a phone I was told to call customer service to cancel my previous order and I was transferred 3 times and they were confused as to why I was unable to pick up my phone. I asked if I add my husband to my account would he then be able to pick up the phone and was told by Krystal that I still would not be able to pick up my phone. Moments later another rep Nathaniel came over and said he would allow pick up if I added my husband name to my account. He said he would be with me in a moment. While waiting I spoke with other customers in the store about my 2 hour problem that hadn't been resolved. We both shared stories about similar situations and they expressed how they didn't understand the issue. While talking with them Krystal walked past and stated to stop talking about her in the store. I remained quiet and continued talking with the other customers. She then yelled across the store while dealing with another customer to look her in the face and talk about her. I said to her that I didn't want to look at her. My daughter asked why is she yelling in front of customers. Nathaniel came out and said not to say anything else to her and to deal with him. I advised him that she started yelling at me first. He left to speak with her then came over to me and said I had to leave the store and I can no longer return to their store. When I inquired about my phone I had already purchased and needed to pick up he said I will not be able to pick up the phone even though I already paid for it. Nathaniel gave us a card for the manager and said we had to contact the manager but cannot come back to the store. I have wasted 2 hours at this store and Krystle was rude and unprofessional. I will no longer do business at this place and will close my account.

Started service with y'all yesterday and your sales associate Corey was incredible answered all of…read moreour questions and hooked us up with two new devices and when out of his way to see if we qualified for any company discounts! Truly a great experience

We used IFix repair for our refrigerator recently for the first time…read more The experience was great. and it started from the receptionist who answered the telephone. Very professional, efficient and polite. The tech, Andrii, sent to our house was prompt ,straight forward and highly skilled. He repaired out appliance efficiently and the charge was reasonable. We will be using IFix in again. Finally, a company I can trust!

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!