I had a great experience with Brandon Vargas. He was very helpful, patient, and knowledge while…read moretransfering over my line. I Would definitely recommend him.

Telling customers when they walk in if the phone they want is in stock! This is "common sense"…read more customer service.

Good customer service ! The consultant took the time to explain all we needed to know about the…read moreplans available and showed no pressure to buy any products they offered. and answered all our questions. I do recommend this store strongly .

Michael really helped us understand everything we needed to know about the plans and our options…read more He explained it clearly and answered our many questions. I haven't encountered such knowledgeable staff at AT&T in the past, so I wasn't expecting much, but he was great and super helpful.

Can't say enough high praises to the customer service I just received from this Verizon location…read morefrom the employees Dionis and Neil. They helped make claim for my damaged iPhone and are very knowledgeable about the service for each device. Thank you will return

November 2025, My family and I recently upgraded three phones to the new iPhone 17, and we were…read moreincredibly fortunate to have Johnathan D assist us. Johnathan was patient, professional, and clearly an expert at what he does. He took the time to make sure each of our new phones was set up correctly, and he ensured our old phones were fully updated before transferring anything over. Johnathan also double-checked our Verizon account to confirm that all charges were accurate and everything was set up the way it should be. His attention to detail and commitment to providing excellent service made the entire process smooth and stress-free. Thank you, Johnathan, for taking such great care of us. We truly appreciate your outstanding service!

I just found out that one of my favorite stores is closing by May 3rd, and I'm honestly pretty…read morebummed about it. I've shopped there for years, and it's always been one of those reliable spots where I could find exactly what I needed

This location is closed. I had to go to the next one up in Yonkers. Of course I wanted to get a…read morereplacement case for my phone.

I had to go into this store two days in a row because I lost my iPhone. Each day, the customer care…read morethat I received was outstanding. On Friday, it was Carlos and on Saturday, it was Davon. Each of them was patient, knowledgeable, friendly, and professional. The store was quite busy each time, and the staff was doing their absolute best to take care of everyone who needed help.

Terrible service. I would recommend another carrier I tried to return a new phone. Not helpful at…read moreall. Most store representatives standing around idol, while there was waiting customers needing assistance.

Brought my laptop in to install an ssd drive. Was in and out in twenty minutes. Staff was extremely…read morepolite and helpful. Top notch service.

The reps told me to come back next day and the phone was not ready. When you go to the store, you…read morecan wait upwards of 5 minutes for a rep to come to the front. They say they have video but it does not lead to the staff coming to the front in a timely manner. Currently have been waiting for 7 minutes with 3 other customer. The other customers in front of me have been waiting 10.

I walked into this store with my girlfriend to get her a new phone, and combine our accounts…read more Simple enough right? 2.5 hours after walking in, our accounts were duplicated and all messed up (still dealing with this a month later) and no phone. 5 or 6 other people walked in during this time with different issues... the guy behind the counter wasn't able to help a single one of them! Lots of "yeah... I can't access that" and "you have to call customer service for that." I'm telling you please don't go here, go to a real retailer (this location is just an "authorized dealer.")

Do not go here. It's a franchisee, not a real AT&T store. They tried to pull a bait and switch on…read moreme.

We upgraded our phone with them and they snuck in all sorts of phone plan upgrades that we never…read moreagreed to, adding significantly to our monthly costs and forcing me to spend hours on the phone with Verizon to remedy it. They also gave us a screen protector that was wildly expensive. Pay attention with them!

Nothing personally bad about this location. However, after being with T-Mobile for over three years…read moreand then switching back to Verizon, I've realized that T-Mobile's customer service and technology are far superior. I'll be switching back.

There's a reason you see so many 1 star reviews here. Genius bar and reservation system is a waste…read moreof time. Forget making an appointment, as they take you first-come-first-serve. After waiting an inane amount of time (typically 20min past if you made an appointment), someone will saunter over. They'll either do the same diagnostic tests you can do yourself at home, or just try to sell you something. It's bullshit. First time I went to fix my aunt's phone, they effectively did nothing to fix it and then told her to buy a new one. Second time they told me I needed to replace my 2 year old Beats which die after 30min when fully charged because they 'couldn't service them'. Like I said, bullshit. Why would I spend money with a company that can't make quality products that last? There won't be a third visit. There are some friendly people (1 woman in particular), but the guys here just don't give a shit. Save your time and aggravation. Luckily not all Apple stores are this bad or I'd need to get a new phone too.

Tried to get a battery for my iphone......waited 40 min to speak to someone then told not in stock,…read moreorder & come back. OK, a week later its in, once again I drive across westchester, wait for a greenshirted person to come to me and then told OK...come back in 3 hours! Three hours. I had called and was told - come i the morning, perhaps an hours wait to install it . -wasted time, wasted trip, unhelpful and arrogant employee. Told them to keep their battery.