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T-Mobile

5.0 (1 review)
Closed • 10:00 am - 8:00 pm

Services - T-Mobile

Telecommunications

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10 months ago

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uBreakiFix by Asurion

uBreakiFix by Asurion

(8 reviews)

I thought my phone was beyond repair and they fixed it. The customer service was excellent and the…read morephone repair was fast . Quality and speed is hard to find, shop here!

Do you love and NEED your phone?? Then DO NOT GO HERE! My phone worked perfectly UNTIL I brought it…read morehere. Let me explain... I brought my iPhone 13 Pro Max in for a new battery replacement. I brought it in on Sunday April 19. I picked it up before closing and began to charge it. The phone immediately began restarting itself LITERALLY every two minutes. It was impossible to use. I took the phone back Monday April 20 and the store was closed for repairs. They left no way of contacting anyone in the store and their phone line just hung up on me like it was after hours, when I called. I had to call corporate because I had no idea what to do and my phone NOW wasn't working correctly at all. So by Wednesday of that week, I get a call from corporate who asks if I can drive an hour+ and back from their Birmingham store because apparently the Tuscaloosa store flooded, so it was closed indefinitely. I obviously had no choice, so I go to Birmingham only to have the very same result. I had given my phone, in Tuscaloosa, to an employee named Hunter who worked on my phone there. The person in Birmingham said since it was still restarting itself after another battery change, they might have destroyed the motherboard and I should contact Hunter to get my original battery back in order to see if it fixed the problem. However, my original battery was destroyed because they had the box of returns on the floor, instead of on a counter or something, so again I'm screwed by this company! I took it back once they reopened and explained everything that had transpired ONLY to have the clown behind the desk tell me, "There's nothing we can do about it!" A big FU at the end of it. Well upon searching for a newer phone, I took it out of the military grade, shock proof case for the first time since I placed it in the case. And in doing so, I noticed they dropped my phone, while out of the case, and SHATTERED it!!! It has NEVER been out of that case until they opened it to replace the battery. And they didn't have the class, professionalism or plain decency to tell me they dropped it when trying to repair it!! I added pictures to document. So not only did they destroy the motherboard, but they shattered the back of my phone.... And all I wanted was a battery changed! I was without my phone for two weeks dealing with this! Save yourself some money and headaches!!! I wouldn't bring my keyboard to be dusted at this clown establishment! UbreakIfix is more like Ibreak and you eat!! That's what it turned out to be for me. And cost me to HAVE to buy a new phone!! BEWARE!!!

T-Mobile

T-Mobile

(5 reviews)

I wish I could give them less. I went into on a Saturday everyone was so nice I paid over 200.00 to…read moreopen four line. And was told we have 2.weeks to change our minds about the service. But before I left they pressured me to write a good review Since the young girl was nice at the time I did. I went to another store and I couldn't make any calls so I went back to trouble the next we'll the nice people that was there the day before was gone the manager Tiffany was very nasty and we was told well you won't get in service in that store in certain areas. I wish I would have known this prior because I would have NEVER switched my service because now when I go into certain stores there is no service. This information should be told to customers on top of that I received a bill two days later for another 268.00. When we called the male that answered the phone saying you have to 611 we don't you and hung up the phone. So please disregard the last review I made and run from tmoble in Nortport store number 5497. And stay with your carrier you will regret the switch.

This is the worst phone company that I've ever experienced. They said they would pay for us to have…read morenew phones when we switched over from Verizon. We gave them our iPhone 11's in exchange for new iPhone 12's. They lied and gave us credit for switching over when they told us the phones would be free. They say one thing over the phone and when you come in, they act like you are crazy like they never said that. We tried a phone out for a day with their SIM card before we switched. Service was good at the house and then we bought their phone and switched over, the service has been terrible. We have spent hours on the phone trying to get things straightened out and they don't follow through with their promises. DO NOT USE T-MOBILE FOR YOUR PHONE SERVICE.

T-Mobile - mobilephones - Updated May 2026

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