Did a very good job. Good follow up and very attentive. They definitely knew what they were doing…read moreand took all the steps necessary to get the job done. Will use again!

Switched to Solutiant after several years of poor service from several other providers. 1st time I…read morehave been told a project was going to be "Seamless" and it actually was!! Very professional before, during, & after the install.

My nieces phone broke and it wouldn't charge. And knowing me auntie to the rescue..I was going to…read morehell. She lives in Shelby and I live in Charlotte. I called this T-MOBILE on Dixon in Shelby and set up arrangements to have my sister and my niece go in and grab her a new phone. Not only was the staff helpful with adding her to my account but they also called me to make sure that everything was good and set up with the account... My niece walked out with a brand new phone as planned, protective case and screen protector. Thank you to the staff (Lettia...hope I'm spelling her name right) at this T-MOBILE for making things so easy. They saved me a two hour trip.

Do not trust T-Mobile! Their salespeople and Corporate support have lied to me about my initial…read moresignal strength and lied about a tower that was coming to my area just to get me past the buyers remorse period. No integrity at all as recently demonstrated by the overbilling scandal uncovered by the FTC.

I had problems connecting with my printer. I called simple support and Clinton was very kind and…read morepatiently tried to help me thru the process. We finally gave up and he said he would send somebody to my house. I took what he told me and very very patiently worked on it until after 1 1/2 hours success!!!! Really appreciate his help and highly recommend this company! I'm certain we will need them in the future.

Simple Support is now my GO TO for IT support! We were interested in installing Starlink. Quintin…read morecame out and performed a very thorough assessment and consultation. He's a great guy and is very knowledgeable and patient. I decided not to install Starlink and instead I had AT&T connect a fiber optic line to the house. Later on, I wanted a direct line from our office upstairs to the router downstairs. Jasper came out and did a thorough assessment and consultation and then returned shortly thereafter to do the installation. Jasper went above and beyond to make sure everything was exactly the way we wanted it and that everything was working at its best. He even went to the store to get the specific CAT-6 cable with the color that we wanted. He was neat, efficient, earnest and, like Quintin, very knowledgeable and professional at what he does. Both men are great to work with, as well is their Project Coordinator Devin. They will give you their all! BTW, I was only charged for the installation and it was a great value for the what they delivered. They are a Blessing indeed!

Joni is excellent. Knowledgeable and helpful with great attitude. Something is up though today…read more Website says open. Doors closed, locked, metal shades down. No note on door. Been waiting 45 minutes in case closed for lunch. 12 cars have come and gone. Delivery guys have left notes on door. Hopefully everything is ok, but customers are frustrated.

This past year they completely gutted and redid the store. What once was a small and awkward retail…read morespace, is now a nice open concept similar to an Apple Store. Easily browsed. Designated check in associate at the front and they'll call you when your name comes up. Although we purchased our new I phones at a different location, they are the local store who has helped us through any technical difficulties. On at least two occasions, they have helped diagnose performance issues and help correct them. When my wife first brought hers in and said the touch screen wasn't responding, they didn't even laugh when they peeled the clear film off the screen. LOL! Nice helpful folks! PS We've been with Verizon at least 14 years now...

The staff was all friendly. We were assisted by Noah. He was very knowledgable about all services…read moreand got us started on all services we needed. Highly recommend this store.

Terrible experience on 9/27/25 in store interested in upgrading our cell phones. The lady acted…read morelike she didn't even want to look up our account. Some people have no business working with the public. We are heading to Hickory 45 minutes away to upgrade. What a waste.