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    T-Mobile

    1.0 (2 reviews)
    Open 10:00 am - 8:00 pm

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    4 years ago

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    People searched for Mobile Phones 194 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    (2 reviews)

    DO NOT GO WITH T-MOBILE!!!! I traded in an iPhone 12 Pro Max for $830 off a new iPhone 15 (I did…read morenot send the 12 in). After two weeks with the iPhone 15, I paid the restocking fee and went to the iPhone 16 Pro Max. I again used the iPhone 12 to get $830 off. All was good for a few months, I was getting my rebate on my new phone, as I had sent the iPhone 12 to T-Mobile. Then, my rebate was pulled. I called T-Mobile, they apologized and credited the funds for the rebate. They assured me the issue would be resolved. Two months later, I found they were not giving the rebate. They fixed it again. Now this months bill came in and again the rebate amount was not credited. They credited the amount and assured me they would fix it permanently. Today I get a call from T-Mobile and was told the promotion could not be applied because it's been too long. I asked to speak to a manager and was told this person was the supervisor. I asked to speak to her manager and was told no. This company sucks. As soon as I can leave them I will. The horrible thing is I was ready to leave, but they fixed my issues so I stayed, and even bought an additional phone on a new line. Now I'm tied into two years of paying for that phone. I might pay it all off, cut my losses, and get rid of this horrible company. Do not believe the replies after someone complains on here that they will fix the problem if you contact them. I did that a few months ago, and I am right back in the same spot. I gave T-Mobile my iPhone 12 Pro Max and I am getting nothing for it. I asked to get my phone back since they did not pay me for it, and that was also shot down. They are thieves. The customer service people will not help. "Please contact me and I'll resolve this" is BS. AVOID T-MOBILE, even if they are a little cheaper. Um also getting a military discount with them. This is how they treat retired service members.

    Terrible customer service. Everyone seems lazy, no greetings, and workers just sitting down the…read moreentire time. Have been here a couple times and had to drive to the burnsville location off of 42. Asked for simple things like a shipping label and they couldn't do it. I asked if they can take my phone and send it in for the trade but just sent me away right away and said I had to go somewhere else. Workers there are very unfriendly and not helpful at all! Definitely do not recommend this place!

    T-Mobile - mobilephones - Updated May 2026

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