had service with sprint for many years and used auto pay for 2 phones. Sprint was purchased by T-Mobile. My two phones were transferred to T -mobile and they gave me a third phone number for free.
I could not get reception at my home with T mobile so within a few weeks, I went to the T-Mobile store and transferred my two phone numbers to AT&T and closed my T-mobile account.
This transaction occurred between T-Mobile and AT&T in the T-Mobile store. There was no receipt, email or correspondence of any kind from T-Mobile. I only received a confirmation from AT&T that my two numbers were transferred and a verbal confirmation in their store by the T-Mobile representative that my T-Mobile account was closed. This is because my two numbers were transferred successfully to AT&T all because I had no phone reception.
T-Mobile then began using auto pay to my credit card from November 2022 to nov 2023. When my account was closed due to lack of service, I assumed the free phone was also canceled for the same reason, lack of reception, and told the account closed.
There was no notification, billing email or correspondence of any kind from T-Mobile ,They simply began charging my credit card with auto pay that was initially set up with sprint. T-Mobile never sent me a bill, never notified me that a bill would soon be auto paid for a "free phone" from my credit card account . They have been drawing from my account for a service " I did not receive". I do not have receipts, billing emails or correspondence of any kind from T-Mobile. I only have statements from my credit card company showing T-Mobile withdrawing $1541.04 from November 2022 to November 2023 for a service I did not receive, that I authorized sprint to auto withdraw. read more
