We made a decision to switch from T Mobile to another carrier - and the transition was a mess. Turns out you have to have EVERYTHING cleared before you let them move your service - or you are blocked out of your T Mobile account and then how can you get your phone paid off by the new guys? What a mess! We were foiled at every turn in our home zone (Redlands, CA).
But on vacation, traveling through Utah, we stopped in at the T Mobile store and Chloe Burmood, the store manager, took the time to untangle our mess, navigate the internal labyrinth and figure out how we could make the final payment so that the next guys could pick up our service. It was outstanding service, from someone who had absolutely no chance of benefiting from the transaction. She just did it because we needed help, and she could provide it.
If we lived in Richfield, we would absolutely be back with T Mobile, due to her superior service. Thank you, Chloe! Those of you in Richfield have a clear winner in her. read more