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    5.0 (3 reviews)
    Closed 10:00 am - 8:00 pm

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    Carbon/Emery Telcom

    Carbon/Emery Telcom

    (8 reviews)

    Really fast and reliable service. Gig speeds on fiber in a small town. Local customer service too.read more

    If you plan to move to a city where Emery Telcom is the only broadband provider and your require…read moreconsistent, good internet speeds, try moving anywhere else. Truly an awful experience, but having an internet provider monopoly, Emery Telcom has little incentive to change anything. The service itself is laughably inconsistent. The download speeds offered by Emery Telcom are up and down like a bouncy ball, and their upload speeds are unpredictable. If you're lucky, you may get 40 minutes of actual usable upload speed. If you're unlucky, you'll get 10 minutes of consistent speed before it tanks down to 0.01 mbps for indeterminate amount of time. Sometimes it's three minutes and other times, you may be out for an hour or two. Their contracted local help does their best to assess the situation, but it's obvious that Emery Telcom is cheap. They appear to be doing the bare minimum and do not invest into improving infrastructure. As a test, I've taken into account every time service goes down and found download speed dipping and upload speeds completely diving about every 10-45 minutes. There are rare few days when it can actually manage to go two or three hours before crashing out for 15 minutes. Contacting Emery Telcom results in them simply saying "Everything seems fine on our end" and you have to go out of your way to get more help. Customer service is also poor when trying to call for help. One of the first few times I called, I simply said hello, introduced myself and tried to explain my issue before being interrupted by the woman who answered as she cut me off and asked me she needed to know what the issue was. I got upset and in an upset voice (upset from my service dropping while trying to do Zoom calls for my job) and it may have just been me, but the employee took a condescending rude tone until I angrily pointed it out. The price for plans from Emery Telcom that actually matter to anyone who uses the internet are atrociously expensive for the amount of inconsistent service, low speeds, and support you'll get anywhere else. Their prices on their website changed after calling in about service back in January, and when asking about it, the employee played ignorant and said that there had been no price change and that the website hadn't changed. Overall, I've never had such an antagonistic relationship with a company before ever when simply trying to ask about the service that I'm paying for. Again, Emery Telcom holds a monopoly over internet providers in multiple cities so this awful service is unlikely to change.

    T-Mobile - mobilephones - Updated May 2026

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