On 7/9, I went to Tmobil at the Morgantown Mall. While there, I decided to take advantage of their promotion to get a free Samsung watch by adding a new line. The watch takes apx 2 hours to charge fully. Once fully charged, in less than 12 hours, you start getting messages the watch needs recharged. I called the store to see how long it should stay charged and was told 3 days (by the manager, Trumayn).
Today, I went to the store to exchange it for one that works. Once again, I spoke to Trumayn. He let me know he could exchange it but there would be "a $20 RESTOCKING FEE. In other words, he would put it back and someone else would get a bad battery.
OR I could bring it back in 9 days and they'd exchange it free!!!
I asked about contacting a district supervisor, and was told "the district Mgr has nothing to do with MY store. I'm in charge".
I am an old Sprint customer since 2000. I have never heard such an idiotic policy before. Seriously considering changing that.. I would NEVER recommend the location at the Morgantown Mall to anyone!!! read more
