T-Mobile 2198 N 2nd St, Millville, NJ 08332
My daughter and myself went to the T-Mobile store in Millville, NJ to get help with activating her new iPhone she received in the mail.
When we walked into the store we were greeted by Julia the member expert, and asked us what we were looking for. When my daughter asked her if she could help her with activating her new iPhone, she just stared at us with a long pause and no words, she rolled her eyes and waved us to walk over almost as if we were supposed to read her mind, pretty much acting like she didn't want to help at all.
Then asked if we were T-Mobile or Sprint customers, we told her we were Sprint customers and once again a little bit of more of an attitude.
Julia said she had to use a different computer which was no big deal to us because we were prepared to be there as long as it took to complete the activation. When the computer became available, we moved over to what we thought was the process.
Julia then then asked if my daughter had a SD card, my daughter said no but I went to double check in the car but as I was about to walk out Julia just walked away to the back room not really communicating with us, she then told us that she can't activate it because if they take the phone there will be no tracking number and it would be better if my daughter did the activation at home on the phone. So we decided to go to another store, but asked if she could put on the liquid glass screen protector for my daughter's new iPhone, Julia grabbed some other screen protector, I asked her if that was liquid glass screen protector "she said "no I we don't have any" which again wasn't true because we were already looking at it. I grabbed the package off the wall and asked her " isn't this liquid glass screen protector?" Julia then said "I mean yeah but I don't recommend it"
Your job is to sell it to the customer if that's what they want and what product your store carries. Once again Julia had an attitude and she apparently no working knowledge of the products her store carries
There is a bright side to this, we went to the T-Mobile store in the Cumberland Mall right down the street and dealt with Kyle. Everything we asked to do at the Millville T-Mobile store, Kyle did at the Cumberland Mall T-Mobile store. And yes we had to leave the old phone with Kyle, but we got a receipt with a tracking number. Thank Kyle
Never again will myself or any of my family will go to the Millville T-Mobile store and of course any of my friends that have T-Mobile. read more