I can't give a high enough rating to T-Mobile's Wes, who helped my husband and me when we were shopping for an iphone 11. Wes spent so much time with us, reviewing the process of switching over from my iphone 7, highlighting the 11's features, etc., and when he put in the order for the phone, none was available -- at any T-Mobile in town. He speculated that Apple's upcoming release of the iphone12 may have impacted this, along with the shipping issues from Covid. I asked if we found one online, could we bring it to the store if we have any trouble with set up. He said yes, that they could help in any way, any time; we have a T-Mobile account, obviously. We did need to take him up on that offer after we received an iphone 11 directly from Apple. For some reason, it would not accept the transfer of data from my 7. We took both to the store, and Wes was there to help us again, saying that they knew Apple had some server issues. While we did not give Wes the sale that would probably have earned him commission, I give my highest review for his professionalism, courtesy, and customer service. read more