I rate this store and management less than one star, less than not good. My mother was in this week to purchase a new phone. She had horrible experience with the store manager. He was rude to her, unkind, arrogant, and insulting. He clearly did not have enough patience or concern for her or her efforts to feel comfortable using her new phone. She overheard him saying to another staff member that was assisting her, "You can work with her for two hours and she'll never understand." He said it loud enough for her and others in the store to hear. She has never been treating so poorly by someone in retail all her life. I work in customer service and have for over twenty years and this is unacceptable and unprofessional. This is disgusting treatment and the manager is not someone that should be working in customer service. If you need help with a phone, go somewhere else!!!! read more

I haven't been to the store, but I called her on the phone. Changing from Verizon to T-Mobile and I need help setting up my two devices. I and my partner were going to wear masks but she was more concerned about us NOT coming to her store. There is a number you call she says. I bought a new phone and new service with them and her bed side manner is not good. I more less would rather stay with Verizon, better customer service instore and on the phone. If this is how it is, I'm going somewhere else. read more

Pretty store and that is all it good about it. The worst customer service ever. I went there to do a presell of the Note 9. The woman that work there was more worry about the conversation with her significant other than paying attention to what she was doing. Then she started arguing with that person, dropping f-word after f-word at him in front of the client, me. That the most unprofessional conduct I ever seen. At the end she couldn't help me. I ended going to the Harrisburg mall store and they took care of me. I don't recommend this store, is privately operated and they don't have the same standards than the T-Mobiles stores. Granted that from the 2 woman working there one of them were busy the hispanic one, the other I can't remember her name but is the super skinny Afro-American one, she was the one that was really unprofessional. Good customer service and been professional, is that to much to ask? read more