In a world where manners, eye contact, attitude & good customer service is hard to find...The rep we had at the Glen Carbon location this weekend went above & beyond for my family and the clients before us. Neither were sales...Just confused customers. Eli treated all parties with patience & excellent problem solving. read more

Our T Mobile router shot craps again. Twice in less than one year. I contacted the customer service phone line and they directed me to the local T Mobile store in Glen Carbon. My wife and I have made multiple visits to this store over the past few years and the experience has always been good. My wife's visit on 3/12/25 would not fall into this category. She arrived at 10:00 am right after they opened. Upon entering the store she approached the male worker who offered zero assistance. He advised her that they didn't have any routers and she would need to go to another store. She asked him if he could possibly call stores near their location to see if they had routers and the employee advised her no that she could do that. At that point the female employee stopped assisting the only other customer in the store and said "you can call 611". Which meant nothing to my wife. When my wife asked what the number was the woman said very rudely that it was the customer help line. Frustrated with the complete lack of service, my wife went to the car and called the 611 number which was the customer service number for T Mobile business accounts. They could not assist my wife and had to transfer to someone else. In the end my wife had to order a replacement router over the phone and have it shipped to the house. The Glen Carbon T Mobile store's staff provided no assistance whatsoever. My question is what happened to the employees who worked there that actually cared about customer service? I'd give the store zero stars if I could, but I can't so they will get one star even though it was less than a one star experience. read more

I called to see about a Motorola 5G stylus. Was told they could not give inventory over the phone. I asked them "so, you want me to drive there and if you dont have it, I made the trip gor nothing"?..all the employee said was "yep". Called the store and was told sorry we dont have it and wished me a nice day. read more