Amazing customer service at this location. I went in to get my phone screen fixed and got a upgrade with a trade in on my old iPhone 15 for a great value and bought the new iPhone 17 pro max and two tablets free with $15 a month only. Thanks so much for the great experience. Julian was excellent, he was very knowledgeable and helpful. I'll be going this location and referring everyone! read more

Very bad customer service. The manager is rude and continuously lies to get out the liability of taking trade-ins. The workers were all dismissive about us wanting to look at the new iphone 18. They had them locked up and refused to help us. read more

"I am extremely upset about this situation. Your store took my phone and is now refusing to return it. I was also promised a promotion that was never provided. I feel that I was misled and treated unfairly. I trusted your representatives and now I am left without my device and without the offer that convinced me to make this transaction. I am demanding the immediate return of my phone or a full resolution to this issue. If this matter is not resolved promptly, I will escalate it to T-Mobile corporate customer care and file complaints with the appropriate consumer protection agencies." read more

7/20/23 I have written reviews about this place only to have them removed with my photos by Yelp. The last few times I have been here the service was anything, but pleasant. There friendliness of this place went from Bert and Ernie to to the foul stench one's ass makes on the royal throne. I have been here on and off during different years and the faces have come and gone. Getting help or any useful information was for naught. The last time I was here was this year March or April 2023. I had bought my phone at another store, but needed a protective screen for my phone. The person that assisted me happen to be the same person I had a unpleasant dealing with the last time. Nevertheless, I needed a protective screen and was short on time. The associate sold me the protective screen and put it on. Something I was prepared to do myself. I have to say my negative opinion of this kid has changed, but not to the point I would wish to continuously pick this store as my store. I give this place 3 stars from the one star it use to be. Congratulations Generation Z. You got some points back. read more

Why that lady in there have such a nasty attitude!!!! Everytime I come in there! Rude. Just horrible customer service.

Although it took 45 minutes to and hour, the customer service was A+ and both agents were knowledgeable. It was an easy set up for the home internet service and it is working well for me! read more

T-Mobile Authorized Retailer - Queue at opening - Mobile Phones Near Me - Falls Church, Virginia

It's great to use T-Mobile phone. We recently had a great experience working with Jose. He is truly a customer service pro. He and his supervisor; Abdul. Working seamlessly and helped us navigate through the maze of getting phone upgrades. Go T-Mobile Team West Falls Church!! read more

Can't complain what this place says!! I understand how some people might get surprise on their bill. I don't understand why. But i know for me it has been consistent and smooth working with T-Mobile. I bought 2 Iphone 14 Pro max as upgraded devices, and the person who helped me did excellent job making the process smooth. If you were to compare how Tmobile programs versus competitors-- they are actually doing a huge favor to their customers. read more

do NOT go to this store they are frauds, just yestarday i stopped by to ask about a new phone and they asked for my account info i left after they said they did not have the phone i was looking for, today in the morning i get a text message feom tmobile thanking me for adding 2 lines to my plan i was pissed on how they do this shit to clients accounts without our consent i wish i could talk to the owner or corp about this store since is not the first time they do this, they make changes and add things to your bill without your consent, just do yourself a favor and ho somewhere else read more

I went to this T-Mobile store to get help switch from Verizon to T-Mobile. A salesman named Ryan helped me out, patiently explained all my options and answered my questions. He also followed up with phone calls to make sure that everything went through. There was no wait and didn't feel like I was being pressured to upgrade or purchase anything I didn't need. Good experience. read more

BIG FRAUDS!!! STAY AWAY!!! They will go into your account without your consent and jack your bill up. Even in these unprecedented TIMES. Don't cancel T-mobile, just stay away from this shady Store. They will offer you credits, and never give them to you as promised. If you want to build your credit and not have anything go to collections. STAY AWAY!!! GOD BLESS Sir I accepted the fact that I made a mistake. I worked for a corporation that has strict standards and policies that I happen to violate by me being human. What do you have to say for you and your team for committing fraud and being Human like me, but being yourself and Making threats to a customer while on the job using company Tools? read more

I cannot rate Abdul highly enough. I am a Sprint customer who had to transition to a new phone. Abdul accomplished in 10 minutes what Sprint support did not in two hours online with them. Now I am excited about being a T-Mobile customer. read more

I have a really bad experience with the SyncUP device and customer service at T-Mobile . I still have the lingering bad taste. The manager Derrick and the associate Kewal, either don't know what they are doing or are literally non professional liars. They gave me a totally inflated description of what the SyncUP can do, after trying it for one month I found out that it's simply a flashy device not even close to what they described. They said, for example, it will get your car a hot spot with capability to get connected to network even while driving through tunnels, which was not true. I tried it at DC tunnels and failed to perform as they said. They also lied on the monthly bill that I am supposed to pay after getting the device. I realized I have to pay additional 7%, while they lured me to the deal promising my bill will be 7% lower. If there was a rating less than 1 star, I would have rated them much lesser. Kewal and Derrick in the future please treat your customers right, don't tell false promises just to sell some product or service. Know for sure any bad intentions that you have will back fire. Customers please beware of these guys! read more

Kewal and Derek were very kind to me and helpful in sorting out my options to add a phone line for my son. Told me my options and I did not find them to be pushy at all. I got all the information I needed and my awesome T-Mobile Tuesday goodies and they did not pressure me for any sales, even pointed out some ways for me to save money on my bill. I appreciate the good service, Thanks!! Happy t mobile customer!! read more

Customer service at this location isn't the best. I may go to pick up free t-mobile tuesday items for convenience. But upgrades or anything requiring good customer service I visit any of the other locations, Arlington or Tyson's. read more

We've been going to this T-Mobile location for about a year, when the staff helped us transition from Verizon to T-Mobile (a move that saved us alot of headaches and $$$$$). They have helped us through several upgrades for our family members. Today, I went in for an upgrade and Kewal was great, letting me know exactly how much I would be billed per month. He even went as far as to print me instructions in a word document that I could take home to back up my icloud and transition to my new phone. That was so sweet because I am not tech savvy. I would highly recommend T-mobile, this location and Kewal if he is working. read more

Some of the best customer service overall in any industry. Came in for a quick question and I left with a solution and a smile. Carlos and Derrick are not just good at what they do, they're outstanding. Definitely my go to T-Mobile store from now on. read more

The staff was very friendly and knowledgeable. Pretty easy upgrade from S7 to Note8. Will deal with this location whenever possible in the future. read more

The worst customer service ever. I went today to ask about the new Iphone 8 and how could I exchange with my current Iphone. A representative came to me, at the begging very nice, and started to ask about my work. Immediately I told him I had my own business, he started to offer the "Business Plan" T-Mobile has. I totally understand these people have to sell products, but also they have to understand as well, when I client refuse the offer, it is fine. But this guy (I did not get his name, but he is a short guy with a strong smell of cigarette every time he talked to me) got upset when I told "I am fine with the current plan I have" .. so one co-worker approached to us and tell me "You have to take advantage of this Business offer, because you are going to pay exactly the same amount" and the representative who was with me, looked at his co-worker like saying " Don't be stupid telling the customer that" ... in the end I just asked him if he could offer the same rate as the Website said, and he just told me very rudely: "You have to do whatever you seem more convenient" and just turn his back to me and run away, and I could not say anything more. That is not a great customer service skills and BTW he told me he has been working for T-mobile for 14 years. PLEASE T-MOBILE SEND BACK These PEOPLE FOR A BASIC CURSE OF HOW TO TREAT COSTUMERS PROPERLY. read more

I had the worst experience specific to this T-Mobile location. I was tricked to into getting a SyncUP device which employees including the manager said was free. After getting the device, I was told I had to pay for the device and also was charged extra for the service which I was told would be Cheaper than my previous I plan. They told me that I can return the device in one month time if I was not satisfied but they denied that claim too and charged me 150 dollars for something they promised was free. So be aware of them since they are lairs and very unprofessional. read more

I was currently with Att had lots of issues walked into this T-Mobile store and was amazed THERE CUSTOMER SERVICE WAS OUTSTANDING!!!! Mount the sales associate and Derrick the store manager listened to all my concerns and made me feel at ease with the transition from att to T-Mobile. I would highly recommend this store to anyone that wants to switch to T-Mobile or currently has T-Mobile!!!! read more