I bought a phone in this store, iphone 7 plus, the proverb convinced that there would be no…read moreproblems with the phone, after two weeks of use, the sensor started to slow down and the sensor did not work properly, after a while the screen stopped working ... it turned out that the screen was already replaced.

From the owner: Your One stop mobile shop for all your cellular needs!, We…read moreUnlock and Repair Phones! We also provide Prepaid services and Unlocked Phones

Had to be assisted by metro to switch over to T-Mobile.My phone was old and wouldn't take a…read morecharge.If not for Moe an employee at the 9475 Roosevelt Boulevard metro it would've never happened.Moe spent about an hour on the phone with Metro affiliates most likely in India?After passing him off about 5-6 times he was able to secure me and my family everything required to make the switch to T-Mobile.Thank you Moe for your patience and diligence.Because of Moe I am set up and didn't miss a beatThank you Moe!!!!

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I've been with T-Mobile for 7 years but I'm always a little nervous when upgrading, especially…read moreafter another T-Mobile location changed my plan without my knowledge. I went to the Cottman and Horrocks store to get it fixed, and I couldn't have had a better experience. The team corrected the mistake right away and clearly explained the process to us. It was a pleasant visit, and I highly recommend!

My family & I went in to switch our phone service & the store manager Kevin was an amazing help!…read moreI'd recommend you speak to Kevin because he makes the process so easy! Thank you again Kevin!!!

I have been a Verizon customer for almost 20 years. That will change as soon as my current plan…read moreexpires. I visited this location and explained to the Verizon member Andrew that I wanted the A17, telling me that it was out of stock. He pushes the Samsung S26 which I clearly explained multiple times I did not want a high-end smart phone, when I am looking to add a 5th phone onto the account in the coming months. When I said that I wanted to order the Samsung A17 and I would pick it up at the store, by a miracle from the heavens, they located the phone I insisted on in stock. Never mind the fact that I am a long-term customer, but since he could not upsell me, I was no longer of importance. I asked about accessories for the phone and I was told they did not have any for this phone. Congratulations Verizon, I am taking my business elsewhere. Including my home internet and cable, all of which I get through you.

Wow wee. Don't even know where to begin! Went there on…read more5/3/2026. Got there early and meet with girl who was so miserable. Did not help or go over options but did try and up sell me an i pad or iWatch as free (but then admitted $7 month service fee for life of phone). Got phone for my daughter drove back to Center City Phila and then realized I got wrong phone since salesperson did not go over options (pro, pro plus). Took my 12-yr old back with me. Arrived at 2:00 pm and was put into que 7 people back. Workers were clueless and miserable and other customers getting irritated. Some employees just walking around or going into back room and not returning for 15-30 minutes. Assistance Manager RALPHIE (ear buds in) and not helping one-person despite the line. Finally at 3:15 p.m. meet with a salesman and tell him need to exchange for iPhone pro. He gets asst manager involved and 30 minutes later have daughter's phone. They again charge my credit card. We walked outside and my daughter realizes salesman gave her iPhone pro plus and not pro. Walk back into store. Same stuff with miserable employees. Asst Manager Ralphie comes over and asks why back in store. Explained to him that got wrong phone. Also told him we had a family dinner about half hour away and needed quick exchange. Handed him cc again to fix. Ralphie goes into back for 45 minutes and my daughter and I stand around. All employees there miserable. Finally Ralphie emerges calling me and 12 yr daughter "BRO" and explains having issue with it but is on phone with tech. I asked why tech if just a return. No response. He goes back into back room. With dinner approaching and a 12-yr old trying to calm down. Go up to salesman and tell him bc he gave us pro max and not pro he caused us to be there over 2 more hours and miss family dinner. He immediately sells asst manager under rug and says Ralphie was one who grabbed the wrong phone. Sit again and wait for 30 minutes. Ralphie comes from back and opens door and says "F_ _ K" as approaching me and 12 yr old daughter. I confront him for cursing and dropping F Bomb in front of my daughter. He blows it off and says was not saying it to my daughter but just saying it. He says still working on it. I said no just transfer money back and cancel order. Go outside and now my daughter phone is shut off. Go back into store and deal with Ralphie again. He tries to get my daughter phone working and tells her to just take pro max on him. Told him she wants pro and does not want large phone. As he was trying to get her phone on salesman tells Ralphie someone one was on phone to walk him through giving her right phone. He does not even look up. I tell him now that we missed dinner go do it and give her right phone. He goes in back in total disgust. As he is in back one of his employees tells me Ralphie was not cursing at my daughter. I said I hope not but would you agree 1) he dopped f bomb in front of 12 yr old, 2) not appropriate thing to do - he agreed with both. Finally got my daughters right phone @ 4:45. Charged for 3 phones still on my cc. AWFUL AWFUL AWFUL EXPEREINCE. STAY AWAY!!!!!!!!!!!

I came here looking for a receiver for my home theater. We were greedy when we walked in and that…read morewas it. I was surprised at how small this Best Buy is. I've never seen a Best Buy this small and it's located in a strip mall. We were looking for someone to help us no one ever came. We look at some things on our own look at the boxes and determine that we could find this receiver somewhere cheaper so we left I'm not sure if I would recommend this place. They're not good at making sure if customers are walking around in an area, they don't have anyone coming to make sure that they don't need any assistance. All the workers were at the front of the store or over in the geek squad area.

I had a very frustrating experience with Geek Squad today. I arrived at 12:16 PM and wasn't helped…read moreuntil around 12:55 PM. While I was waiting, a woman came in and interrupted the line, saying she had an appointment, which delayed everyone else. One of the employees eventually told me I could wait in a chair while he stepped away for about five minutes. During that time, another Geek Squad employee clearly saw that I had been waiting for nearly 40 minutes. Instead of helping me, he took the next customer who had just walked in. Waiting is one thing, but being completely overlooked after sitting there that long is unacceptable. Better communication and attention to customers who have been waiting would have made a huge difference. This experience left me feeling like my time didn't matter, and I won't be returning.

They are snakes and don't help you correct a mistake you made online with an order. In this day…read moreand age, who does that? No loyalty to their customers .. definitely proceed with caution with this company as a whole.

They hit you with extra bs charges on your purchase. Don't hesitate to ask for receipt and question…read morethe bs charges. They will try get you for about 50$ extra and act like they gave u a case or accessories for free. Also they network trash