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    T-Mobile Experience Store

    5.0 (1 review)
    Open 10:00 am - 8:00 pm

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    11 months ago

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    Apple The Promenade at Chenal

    Apple The Promenade at Chenal

    2.5(87 reviews)
    6.7 mi
    $$$

    Worst experience ever. We purchased a Mac book Air 2 weeks ago and it was a dud. So my wife went in…read moretoday and they told her that she would have to come back tomorrow. I called and spoke to a lady named Heather while my wife was still there. So they got my wife a new computer. The problem I have is that I never should have had to call them. My wife is Asian and she doesn't get the same treatment that other people do. Or at least it has happened before in the past. Me being a disabled veteran should not have to call up there to get someone to help her. You would think that for us purchasing a new computer that they would offer a gift card or something. But Apple thinks they are doing us a favor. When I ran car dealerships I would never have treated my customers like this. We own about 10 Apple products which we love but they have gotten so big that they don't care about their customers. I will also be sending a letter to the disabled veterans of America. Thank you

    I ordered an iPad for my son heading to college. I received the notice that is was ready and went…read moretot the store to pick it up. I inquired about the student discount and they said that I had to return it and then go back by the iPads for an associate to help me repurchase it. I waited back by the iPads for over an hour with no help and even asked the greeters at the front door if I needed to do something else to get help. They said, "no just wait there". That was not helpful And I never was helped by anyone despite many employees loitering around with seemingly nothing to do. They are awful there.

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    Apple The Promenade at Chenal
    Apple The Promenade at Chenal
    Apple The Promenade at Chenal - Great store, Apple could work on the customer experience a little more.

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    Great store, Apple could work on the customer experience a little more.

    T-Mobile Experience Store - mobilephones - Updated May 2026

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