I just had to return my spectrum equipment and cancel service. I put this off all day. I hesitated…read morebecause I tried to cancel service in the past and felt I had to justify and argue with the rep. I went into the store in parallel at the legends and was helped by Chelsea. She made the process very easy. It was very quick. Most of all I did t feel guilted or bad. She had a smile on her face and treated me very nicely. Spectrum should employ more people like her. This was a great experience. Thanks Chelsea!!!!

People working in the store during hours of operation horrible phone service and customer support…read moreis terrible

They could actually repair the phone as promised, and that's what I paid them to do…read more IF they are Apple certified to repair the iPhone product, they are using NON COMPLIANT JUNK PARTS that ruin the features of the phone. Mine was ruined by a non compliant screen. The Apple store I consulted AFTER the FIX ruined my phone assured me that my resulting iphone problems are a known failure in iPhone 16 Pro Max when a non-compliant screen is installed, or, an improperly installed compliant screen is left without properly finishing that repair!!! I was told by the Mr Fix-It technician that my phone would need an ADDITIONAL $800 software update and extensive upgrades to get it back to where my Facial Recognition would function like it always had until the non-compliant screen was installed and that feature stopped the day the screen was replaced. I returned to the store the next day to find out what was going on, and was told my phones camera was not aimed properly. After he took the phone apart and tried to use folded paper to push my camera into the right place, he told me he would check with Apple and other techs to solve the problem that was created when my screen was replaced. Several days later I returned and was told I needed to spend $800 more to repair my defective or outdated or substandard software repaired to get my Facial Recognition to work again, like it did UP UNTIL THE NON-COMPLAINT SCREEN was installed. Heres an interesting fact: a new APPLE SCREEN, installed at an APPLE CERTIFIED REPAIR FACILITY costs $800........ So, I paid $370 to have my phone ruined by this place, and was told I would have to spend $800 MORE to get it to work with THEIR SCREEN. And, I would be leaving it with them to get that repair done AT MY EXPENSE, on top of $370 that started the whole problem??? I asked on my first return with my "now damaged phone" by the bad repair parts, if he could just put my cracked but fully functional, working screen back in. He said he could not do it AND he didn't have the screen anymore anyway..... so that was not possible. I was willing to pay for his labor, but not a RUINED phone!!! My experience with this fake repair facility was not good!!!!!!!!!!!!!!! Do your own research and your own decision making about trusting their advertised CERTIFIED STATUS as an APPLE repair facility. So far they have done NOTHING to help me get my phone to operate like it did BEFORE the repair ruined it. By the way, the phone is now not worth anything to APPLE as a trade in. It is a Non-COMPLIANT, altered iPhone. The screen is shown to be NON-COMPLIANT on the information about the phone on its phone software and hardware info listings. It is the cause of my issues per APPLE. I was told to pay the additional $800 to get my phone fixed, or just keep using my iPhone security code to unlock all my apps and use my phone every time it goes into security screen. So far that requires me to do that about 50 times a day.............. Add this to the very disappointing story: the screen will go black, display a long rectangular orange-and-black background shape and then go black and stay black and unresponsive to any touch. Sounds will still play from a video, or a website I am watching. The screen will come back on after about 15 minutes. It has done that now at least 6 times since about 2 weeks after the repair failure. The screen and the repair are supposed to have a 4 month warranty!!!!!!!!!!! How much more will I be told I have to pay to get this problem fixed???? I am very sorry I EVER allowed the place to touch my phone and RUIN IT. Stay tuned,because this is not how you do business as a REPAIR FACILITY!!!!

I needed a new battery for my phone. It was $87.00 . The guy told me to go shopping which I didn't…read moreneed to. Just needed a new phone battery. He pretty much asked me to write the review before I tested my phone. I wasn't comfortable doing this. My phone gets hot now. I basically need a new phone. Thanks you freaking jerk. Like times aren't already tough enough. I got ripped off.

My husband and I went. into the store today and was met with Cero, the store manager. He went out…read moreof his way to help us and did it with great customer service, knowledge and went out of his way to help us with our internet service. Very happy with everything Cero did for us. Lois and Dale Walling

Did an early upgrade online and needed to return my old device (did next upgrade). Store employee…read morewould not take phone said I was beyond 14 days and there was no guarantee of return if store took phone. He said I must use return shipping label or call customer service. Called store in Lawerence and drove all the way over to that store and they took phones. Email for return states I have 30 days

Not happy at all. I realize EVERYONE In The World is short-staffed, GEEEZZZZ!!! It just takes TOO…read moreFrickin' long for assistance. At the end of the day, it is what it is UNTIL it's something else! Things are soooo bad I've started helping in the stores that I go to (couldn't do it this time). This is unbelievable! For now, I just need to go home, shut my door, settle down and tune out what this CRAZY World has come to. What was I doing before cell phones?

Let me start off by saying I have been a customer of Verizon for 17 years. In those 17 years I…read morehave had good customer service. I have had bad customer service. I have even had indifferent customer service with Verizon. That is why when I have excellent customer service, I feel the need to say something. Customer service is a talent. It's not something you can teach. Either you have it or you don't. Yesenia has that type of customer service. From the moment you walk in to the time you leave. She is fully engaged to you as a customer. Is patient with your questions and concerns. If she doesn't know. She will get the right answer. These type of people are "gems" of the company. They become the face of the location. People are loyal to people. So from now on I will continue my service with Verizon there. Because I didn't feel like an s count number. I felt like a person, a person that had concerns and was able to have my needs met. Great place to start your Verizon relationship if you don't already have one.