They are the worst. If you call customer service about slow speeds, they try to convince you it's…read moreyour fault. Technical support is very amateurish. If they are going to provide a highly technical service, they should know something about the technology, but it does not appear that they do. Account service is equally unhelpful, and very hard to reach. If there were an alternative in rural Butler county, these folks would be out of business. Equally hard to understand is the fact that their user community is local, yet they provide very poor service to what are essentially their neighbors. A public utility should do better.

The Butler County Velocity Internet service provider does not understand their technology. When it…read moreworks, it is fine, and for the most part (but not always) delivers the bandwidth contracted for. However, if you have problems, and call their technical support, you will get a complete newcomer, who does not understand the technology they are providing. Worse yet, when I called recently to complain that I was only getting 80Mbps of the 100Mbps I contracted for, the tech rep said "Well, 80% is pretty good". If you have problems, and need tech support, you're in big trouble. I abandoned Pixius for this service, and so far it has been a disaster.

I'm writing this way loo late. Should have been done 3 years ago, however, the problem is ongoing…read more My wife and I and our daughter used sprint before T mobile bought them. Since that point we were charged random amounts on bills and got little help from customer service because they couldn't communicate between the two merging companies. We canceled our account (or thought we did) shortly after the merger. Much to our surprise, they kept sending bills, still random amounts. We tried several times by phone and at their stores to get this corrected to no avail. We even paid a few extra months thinking maybe that was for early termination. At some point, we gave up and now just have constant debt collectors after us, and since the account was in my wife's name, she has a mark on her credit, which is otherwise excellent. DO NOT USE THIS COMPANY. Bad customer service, poor billing practices, and to top it off, the coverage areas aren't even as good as Cricket.

Update: i called back and spoke to serveral different people including 3 supervisors. Still no…read moreresolution, guess i have to give at&t or Verizon a change..i heard their coverage is better anyways Omg everyone that i have spoken with have been extremely rude.. i pay my bill every month, but when there was a problem with my bill they were extremely rude!!! Ive talked to several different people and they wont do anything. Tammy a SUPPOSEDLY supervisor hung up on me because she wouldn't let me talk. They talk over u, and kept saying we are number one in customer service. I was supposed to have gotten 5 different call backs and i had to contact them EVERY time. If u want rude service, go elsewhere. Ive been dealing with the SAME issue for a month now and NO ONE can give a resolution.

Never in my entire life, have I ever paid a company to replace a bad SIM card on my phone. Being a…read morecustomer with Verizon for over 5 years with a small business company with 8 lines. What ashame I know it will not hurt a global business if they lose a A customer but I am definitely changing.

I had put off getting a new phone and updating my plan because ... well, it's just a dreaded task…read more But Diana at the Verizon retailer at Harry and Edgemoor was just as helpful and patient as she could be. She listened to my needs as a small business owner, she checked the latest deals, recommended a phone and a plan that will do so much more than the ones I had, and was friendly and sassy in all the best ways. The whole transaction took less time and money than I thought and I'm a happy customer. Thanks, Diana!

Cox internet has to be the worst I've ever had. Every week it is down for some reason. I work from…read morehome on some days and having internet to do my job is very important. This is not reliable and i can't wait to get Ideatek fiber or some other fiber company. Cox just has way too many outages.

I need a payment history because my mother turned me into aps. Cox flat refuses to give it to me…read moreeven though I was the authorized payer for 11 months. They take their security and privacy to far. If your the authorized user and can't authenticate, they won't help you. It's bullshit. Go with someone else

5-Stars!!! Professional, knowledgeable, helpful, reliable and provides excellent customer…read moreexperience! We will use Charles Kirk & Broad Network for all our IT needs. Reasonable prices... true value!

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