To even start an account, you need to port your number and have a trade-in. They don't care if your…read morephone was stolen or if it's your work phone. They're a bad business and they lie about everything. They also judge you based on your race and appearance.

I returned to this store out of convenience after a less than positive experience at a Verizon…read moreAuthorized Retailer closer to my home in NSB. This store is operating using the Covid-19 protocols and they aren't just putting a facade these guys are serious and every member of the staff here wore a mask and practiced social distancing, the position of the desk and customer seats are clearly marked and the store is very clean - ok my experience here today was nothing less than stellar, J.B. was my customer service representative was exceptional, but since the store was mostly empty during my visit a few of the other associates pitched in to expedite the process and to ensure I received the best possible service and products. I have no issues giving credit when credit is due, this place exceeded my expectations today especially after my last review I admit I did walk in with some skepticism but these guys squelched it almost immediately. I was provided with accurate information, everything was explained clearly and my new iPhone 11 ProMax performed as I expected immediately after activation. I really appreciate the extra efforts taken to ensure I was happy with every aspect of this deal before walking out the door. I'm so glad I returned it was so good to feel appreciated and thanked for doing business here...

Whent there to change my phone company and was greeted by Kimberly and Niko. Both provided…read moreexcellent service. Niko helped me pick up a plan and a phone that best suits my needs. I was in the store a little bit more than I expected to be, but they were really swamped, and both were helping the customers as best as they can listening to their needs and making them the priority.

Back in May 2021, I canceled my T-Mobile account and paid off all of my remaining balances. I was…read moretold by a T-Mobile representative that I had no remaining balances and everything was cleared. Four months down the line , I received a bill from T-Mobile saying that I owe $300 for an account and a phone number that I had never used and was not aware of. I took that bill down to a physical T-Mobile store and they pulled up the account and they said that if there was no usage to just call T-Mobile customer service and they could take care of the dispute and get it removed from my account. I called T-Mobile and multiple times across a month span I was told that they would get back to me and that they had notes in the account and that they would take care of everything. I then kept receiving bills in the mail for a late bill that I had never used. I continued to call T-Mobile and they continued to give me the runaround. My bill was then sent to Amsher collections. I was told by a male representative that he would handle the dispute send it to T-Mobile and that I am sure would be contacting me whenever the dispute was done. I received a phone call saying that that mail representative is no longer with the company and that he gave me and misinformation  about the dispute and that I now have to file a dispute myself. My account has been moved into collections, it was damaging my credit and I have been given the runaround by not only T-Mobile employees as well as an amsher employee for an account and a phone number that has never been put into use and is not authorized by me. I was told on multiple occasions if there was no usage of the phone number or the data or the account that I would not  be charged that the dispute will go through easily by T-Mobile employees The debt was then sent to another collection agency in 2025 who upon calling me not only were very disgruntled but flat out told me that they cannot give me any written verification of debt all they can tell me is verbally what T-Mobile sent in and what they sent in is what they have to abide by even though I've been disputing this matter since receipt of the first bill that was not mine. Upon calling T-Mobile back to try to get any written form of verification or bill they indicated that once they sell it to collections they no longer keep any contracts or any information that would be able to be shown to me to indicate that the debt was mine. Therefore, I was left with the option to either pay have to get it removed from my credit or just let it keep being delinquent on my report. I received no help from T-Mobile employees. As a matter of fact, they gave me the number to the dispute agency for the credit department after I explicitly asked for headquarters numbers and told them I already disputed with the credit agency. They have given me misleading information from day one of canceling with this company and I will never give another dollar to them. Please stray away. I have filed with the BBB and if swift action is not taken to rectify this situation or provide any explanation, I will be moving forward with legal proceedings.

Jacob was fantastic in helping me transfer lines. His customer service was great, everything was…read morequick and efficient, and I'm so happy with my purchases. We walked out with the new iPhone upgraded, phone case, screen protected, two chargers and a brick for them. I will never go to another AT&T and this will definitely be my home location now. Thank you!

first off they are not ATT they look like they are and will not tell you that they are not they are…read morea company called Prime Communications. they do not stand or back anything they sell. the people in the store are rude and not helpful there job is to separate you from your money number one. not to give customer service. if you need to buy a new phone please go to the ATT corporate store in Orange city, they back what they sell.