T-Mobile Claremore, OK. This store will say anything to get you to sign up. However, when you go in to ask for help you get none. They have screwed up my bill since day one. I have made numerous calls to try and get my bill fixed, month after month. This month my bill went from $66 to $166. When you call TM they tell you that you were quoted the wrong price by the store (Claremore, OK) and they can't help.
Today I went down to the TM store where 3 employees were sitting at a table gossiping. When I asked if someone could help me with my bill, I was told I would have to wait for the manager to get back from lunch in 30 mins. I waited and when ED finally came in he had an attitude and was irritated to have to deal with this. I explained a few of the many problems I am having. He started reading all the notes on my account. I sit there for almost an hour without one word. Finally, I asked him did he know what was going on? He said I owed more on my new phone, even though I had PAID for the TOTAL AMOUNT IN FULL. The TM employee gave me the total at the time of purchase. I said they need to honor the price I was originally given and I tried to explain. ED abruptly sat up from the table and stormed off. I could see if I had yelled, raised my voice or the conversation got heated, but that didn't happen. ED acted like a child, so unprofessional. This is just the tip of the iceberg of how TM treats customers. TM does not stand by any of the prices they will quote you in the store. Save yourself a major headache and don't make the same mistake I did, go elsewhere. I am so happy they record everything and I hope someone in management will look at the tapes. read more
