We've probably all had underwhelming experiences with Xfinity and/or Comcast over the years…read more Honesty is the best policy, right? So I just moved to a new house and had to transfer over my internet. I was eligible to receive some new equipment. The new materials shipped lightning fast (almost too fast) and self-installation was relatively painless. The most annoying part is that you have to return the old equipment. They give you a window of time you must return it by OR ELSE. Kidding. I was dreading dropped this stuff off in person, because of flat out awful customer services experiences with Xfinity/Comcast in my lifetime. To my complete and utter surprise, the experience couldn't have gone smoother. I haven't set foot in one of these stores in a number of years, they've sort of taken the Apple Store approach in its layout. Here's how it went down: Them: Hello, how can I help you? Me: Returning some equipment. Them: Cool, walk back here with me. (walks to back of store to terminal) (hands employee equipment) Them: Would you like a receipt? Me: Sure. Them: Here you go, have a nice day. Me: Thanks, take care. This one minute interaction was mildly life changing. I've wasted countless hours in store or over the phone with them over the years. I still can't believe how efficient this experience was. Am I recommending Xfinity/Comcast now? I mean, I'm not willing to sign a blood oath just yet. But if this is the direction they're heading, sign me up!

What a clown show. We came in here NINE times trying to get our phone upgrade…read more They gave us a replacement phone because the new phone "didn't work". we dropped off the replacement phone and a few weeks later were charged $1500 for that phone. we headed back into the store and they noticed the error and fixed it. "oh yup! we see right here you did return it. looks like someone forgot to click a button". (....what?) they refunded us. THEN instead of giving us monthly installments for our new phone, they charged us the full anount up front. $1100. We went BACK into the store and their response? "oh how odd...yup this has never happened but unfortunately our store manager isn't in today and you need to come back Monday" avoid this store at ALL cost.