Sent back my phone which traded in I have tracking they are behind credits so they are billing me for two phones. Bad business I read more

Worst customer Service! Stay far away from this place. I went in for a warranty exchange and the guys working would not release my new phone that was shipped there because of a tiny Scratch on my screen. Quite honestly I have had a screen protector on my phone since the day I bought it. The guy who removed it cracked it in numerous areas while removing it then claimed the screen was already scratched. When asked to speak to a manager o was told he has the day off and can not be reached. The associate that I was dealing with was extremely rude and had a attitude problem! Needless to say I went to another T-Mobile and had no issues at all with them verifying my phones perfect condition. This place has Very unprofessional help and I urge you to stay far away! read more

Customer service way beyond 5 stars Friendly professional knowledgeable Melvin is the man !!!

Whoever was working the early afternoon shirt today was extremely rude & unhelpful. Had to go to a different location. Don't waste your time at this location. read more

This afternoon I called the location and asked the rep if I can use a Promo card I got from tmobile (which says it can only be used in store) to pay for my monthly service. Her response was "I'm pretty sure". So I said to her okay. I will be down a little later. Come to find out that I went there for nothing. They said I can only redeem them at a corporate store. So I waisted time and money and gas to go there for nothing. read more

I like to take the time out to compliment the T-Mobile store in Bethpage across from the DMV the sales person that helped me his name is Tom it's not the first time that I've been there but I can only tell you that if you go there ask for Tom he will take the time to explain to you to plans & right plans for you & the phone the benefits being new T mobile customer,he will never try to rush you out I can tell you that and you won't be disappointed l, after being a sprint customer for 15 years & over paying them 4 lines $257.00 and t mobile be paying $120.00 taxes included and an unlimited plan Lee Premium Insurance.so ask for Tom****** Anthony /Atft12.... read more

My salesman, Haroon was very helpful. I was switching carriers. Service was very good & relatively quick. Couldn't be happier! Thank you

Came in today to replace my lost iPhone. The troll/salesperson Rachana gets me to upgrade by offering a new promotion, that includes a "free" beats by Dre headset. I work out the math and realize the phone was going to cost me over $1100!?!! I then noticed a $400 charge for the "free" headset and another $40 for a stick on screen cover that she was "throwing in" LOL. Scammers read more

Scam artists. I added an iPhone through this store a few months ago and when I got my first bill I see they added insurance on the phone and never asked me if I wanted it. I had already been charged a months worth. Yesterday I went down to this store to put in my preorder upgrade for the iPhone 7. I declined the insurance again and was sure to watch what they were doing so it didn't get added. Sure enough the next day when I checked the order, insurance was added. I can see the time it was added was several hours after I left the store. Needless to say they will no longer be getting my business. read more

Just went in to change my plan to the new (and outstanding) Military Plan and Sameer couldn't have been nicer or more helpful. Very knowledgeable and what he couldn't answer, he called and found out for me. He explained all of the benefits that come with it and what upgrades I'm eligible for along with giving me an accurate quote on what my new monthly bill will be. Will be going to this store exclusively from now on. read more

Possible the worst experience. Our sales person was arturo and we go in to make a simple and fast transaction of buying 3 iphones because i added 2 more lines to my plan because i wanted to increase business with tmobile. But boy was i wrong. When buying the phones, he adds phone and screen protectors and tells us its part of the package/deal of buying a new xr and xs. He said verbatim, "they are free, u will see it on the bill and u will receive provisional credit for them on the bill.... bill comes. I get charged for the equipment and i talk to the manager and he refused to do anything and says arturo is a great sales person and maybe he miscommunicated. I said no he didnt. My sister and I heard his exact words and we brought it up several times saying "are u sure its free and we wont be charged.... i wont have to worry about this correct" arturo said yes. I go in and arturo gives me a credit and i tell him to note this on my account and inform ur manager so both of u are on the same page. I dont want to keep coming into here to fix the problem u started. Turns out, arturo has left the store, there are no notes, and im not getting the money back. Will find a way to get the money back and canceling my lines because the manager cares more ab making a simple sale then cleaning up after his sales people. Never again. read more

Beware liars December 3, 2016 I switch from AT&T to T-Mobile the manager of the store said to me if I buy the phone from her that the case and a screen protector was included. I got my first bill and she charge me for the case and a screen protector when it was supposed to be free. I never received my rebate for switching over from AT&T T-Mobile it is now February 12, 2017 and I still have not received my rebate. I've called numerous Times customer service and they keep telling me to go back to the store when I have several ticket numbers for this Situation . Customer service is horrible. Beware beware do not buy anything in the store they are liars and scam Artists (Beware beware! read more

This store is terrible. We switched in March, and when we looked up our bill it turns out the lady at the store signed us up for a completely different plan than we wanted and added a bunch of extras we never asked for making our bill 3 times more than she quoted she also told us we had nothing to worry about in regards to the refund for switching and have been waiting for our refunds since then and when we called it turns out the lady never processed the refund and almost lost us 700 dollars. Thankfully after calling T-Mobile directly they were able to switch is to the plan we wanted, by we lost out on hundreds of dollars. The people at this store have no clue what they are doing and just decide to give you nothing that you ask for. DO NOT GO TO THIS LOCATION. THEY NEED PEOPLE IN THESE STORES THAT SPEAK ENGLISH read more

every time i come to this location for customer service, there is always an issue. i do not recommend this location to anyone. they absolutely suck!!!!!!! read more

Switched from Verizon to T-mobile in November of 2013 and all I have to say is buyer beware! I did all my transactions from Bethpage T-mobile, which is located at 329 Broadway in the heart of Bethpage(which coincidently is not listed on any social review website) I was given a quote by the sale lady, Arithia. When I got the first bill it was about $50 higher than what she quoted me. I called for and explanation, she said it was due to fees that would only apply to the first month. Before I got my second bill I decided to call Tmobile to make sure the bill would match the price I was given. They said it would match the lower price because I had called a few days before to change my data plan to the cheaper plan with limited 4g service. Only one problem, I never did!!!!!!! The service agent and I determined that some one at the Bethpage store had illegally accessed my account and fraudulently changed my plan to meet the cheaper price. After several calls with several Tmobile managers and even calling several stores to see what would be done, it turns out that if you are taken for a ride by a store that is not a corporate store, there is absolutely nothing Tmobile will do. I called consumer affairs and they said my issue would have to be resoved by the FFC. I currently have a case against TMobile and I am also going to advise the Nassau County District Attorneys office to see if they could do something. As it stand I am paying $50-$60 dollars more a month and only heard from a very rude Tmobile rep to tell me I was out of luck. Will update this post if any thing changes.......Buyer Beware!!!!!! read more