Internet went down they came to fix it and accidentally disconnected our home phone over a week…read morelater and still no home phone

If I could give a negative Star review I most certainly would. This is by far the worst service…read moreprovider you could possibly find. You pay for "high speed" internet and can only get 10mb service, that's hardly high speed. Not to mention it disconnects every 20 minutes or so, but when you call support they tell you everything is good on their end. Clearly it is not, considering this happens to every device in the house when it happens. Unfortunately it is the only provider in our area. If you have other options in yours you should go with options other than this. 100% complete garbage. You would think they would care about a customer that has been with them for 20+ years.

Manager Tracy knowingly lied to me by telling me it is illegal to port a number prior to paying off…read morea phone, when it is actually illegal for a carrier not to port a number when requested. I visited the store for the sole purpose of paying off the phones on my account and not only would she not take my payment, she was very rude and abrupt and not at all helpful. I had been having second thoughts about transferring from as I am a 20+ year customer of Verizon, switching only to have better internet provision but she gave me no incentive to remain with Verizon, instead giving me the impression that Verizon did not want my business. The very minute I mentioned I had switched to T-Mobile, she insulted both me and T- Mobile, displaying no interest whatsoever in trying to address my reasons for transferring nor my ongoing issue with my phone not having fully disconnected from Verizon service despite the number having been ported. If this is what management is like with Victra Verizon, steer clear. I used to be able to go into this store and get outstanding service, but apparently the staff who provided that service no longer work there and Verizon has chosen an individual who needs more training in tact and appropriate response to customer service issues.

Do not do business with them. Poor business practices. Upcharges for setup (activating the phone…read moreyou just purchased $20)and any restocking ($35) due to poor device. Does not give paper receipts for itemization of charges. Do not purchase any products in the store. Pricing for car charger $35; phone case $45 and glass protector $55 and you will be upsold immediately.