they were so helpful they let us pick up our PS five and pay them later. That was so awesome and…read morethey have a customer for life.

I came in to get my cracked screen fixed ( I have an IPhone 11 Pro max for context ), was told the…read moreservice would take about 20 minutes and that it'd be done that day. Left and came back, was informed that the screen they put on it was defective but they were getting inventory and would still be able to fix it that day. Left again and as it got closer to closing time got no call, ended up calling the store but instead of connecting me to the store itself connected me to a 3rd party who claimed they'd contact them to get in contact with me for an update. Never got a call from them, ended up coming back before close ( around 6:30 ) and the neighboring business had to inform me that the employees had left and closed until the next morning. I did end up getting my phone the next morning and the screen is fixed, I can't say whether or not it will hold / malfunction or whether they'll honor the 90 day warranty if it ends up failing or breaking my phone, but the customer service is subpar and unprofessional and the communication is awful. Glad that I didn't end up with the experiences other people had but wouldn't recommend it considering how sketchy the entire transaction was. TLDR: Bad communication, indefinite completion times, unprofessional. Low prices but shady practice overall.

Stay away from this store! The worst customer service I have EVER received from a company! I walked…read moreinto the Metro by T-Mobile store on Route 130 North in Willingboro, New Jersey on Monday, June 22, 2026 at 10:45 a.m. I have been a Metro by T-Mobile customer for 15 years. I was greeted by music that was BLASTING through the very small store that had no customers in it (now I know why). "John" came out of the back room and I immediately asked him to turn down the music. He lowered it only slightly and I had to ask him to do it again, and again he lowered it only slightly. As I attempted to talk to him the music was still too loud, I reached over to the radio and turned it down myself. I told "John" I needed a new phone. He took down my phone number and accessed my account. I asked if there were any promos for me, he said "No". He told me I would have to pay full price for any phone and showed me a few options and then he said, "I don't know if any of these are in your price range", he assumed I could not afford those phones. He barely looked up from his own phone and was obviously not interested in helping me or selling me a phone. I walked out and walked back in to ask his name, he said "John", I asked for his last name and he said, "Why?" This young man needs to be re-trained and whoever trained him needs to be re-trained as well. Stay away from this store, use any other Metro by T-Mobile store but this one. I am now an ex-customer of Metro by T-Mobile, mostly because of the very rude service I received today. I now have a brand new $900 Samsung phone and watch from the regular T-Mobile (not Metro). The phone was free with their promo. Good bye and good riddance Metro!

The rolling bro t mobile associates are incompetent unprofessional , untrustworthy and…read moreindespicable. If I could rate them a negative five I would.

i am writing a review for metro by t mobile store on rt 130 in willingboro nj. i needed to switch…read morefrom trac phone. i went with my metro by t mobile because of a $25 promotion they were running. when i arrived at the store; i met a representitive named marcus. this man is the most knowlegeable; most gracious person i had ever done business with. he not only took care of the port switch; he went the extra mile and made absolutely sure everything was done right. he is such an asset to this business. i; from now on; will only deal with this man and this store for my cell phone needs. it was such a pleasure dealing with marcus. he should receive a visit from sir richard branson. so sir richard could thank him in person; for being a stellar representitive of t mobile. thank you marcus.

I will be objective in this review regardless of my personal feelings. My mother is almost 60 years…read moreold. She went into this location to get her phone unlocked. The Migbaly, C proceeded to sell her a new phone. She asked if the bill was going to change, and if so, she only wanted her phone unlocked. The representative told her the bill would not change. After trying over the phone with me to learn how to use the phone, she was still unable to grasp it. She did realize her contacts were not in the phone as the sales rep said they would be. I advised her to go back to the store and request one of the reps show her how to use the phone and get her contacts. She calls me this morning extremely frustrated because she still didn't know how to use the phone. Naturally, I asked, didn't you go to the store yesterday and ask them to show you how to use the phone? She said yes, but they only showed me how to get to my contacts. I told her I would call them, and get someone to help her, since I am in a different state. Upon calling, I was put on hold initially. I asked for a manager, and was informed that the manager was busy, and I could call back in 10 min. I told her I would hold. 5 min later, a "rep" gets on the phone. He asked how he could help me, and I replied by saying I was holding for a manager. He said a manager wasn't available, but maybe he could help me. I asked his name, and he said I'm a "sales rep". I asked again for specifically a name, and he replied again, "a sales rep". I asked if company policy allowed him to not disclose his name, and he said he had customers, and if he couldn't help me, I could have a nice day. I have filed a complaint with METRO PCS, and she is on the way to the store. She will be filing a police report if the situation isn't corrected.

I went to Boost in Cooperstown shopping on Sunset Rd. to get a sm card to update my phone to 5g…read more on Monday evening. Mary who works there was more than helpful getting my old stuck cover off, cleaning the phone and finding a new cover for my S9. She was patient and friendly. I appreciated her kindness and help.