So there was a promotion in may for trade any qualifying phone in and receive 1000.00 towards a new samsung s22 of your choice. ok so I had a note 9 that qualified for the promotion. so i traded my note 9 in on an s22 ultra. i should have only had to pay 200.00 for it after the 1000.00.
the cost of the phone was 1199.00. my husband had no trade in. so he got the s21 that was supposed to be free with a new line. ok so we did both. and let me tell you how much info and stuff i lost because Trevor, the manager, wouldn't let the transfer finish because he was in a bigg ass hurry. so my bill shows a buy 1 get 1 free. wait a minute, I never did a b1g1. if i was gonna do a b1g1 i sure wouldn't pick the cheapest and already free phone for my free phone. i would have gotten 2 s22's. So now, not only am I paying full price on the s22 ultra, I'm somehow getting the same free s21 free again, and they say I traded in my note 9 on the free s21 phone. so I should have 2 free phones, but I don't. now if that ain't a rip off and scam I don't know what is. but I signed the right contract. and how convenient that nobody can find these signed documents that I signed at the Vernal, ut office with Trevor and Kelly. and they said oh if you have problems come talk to us. it's the end of August and I have been complaining about this since I got my first bill and noticed the promotion was completely wrong. I called them, they never answer their phone, and went in to talk to them in Vernal numerous times. the issue never gets fixed. so I'm thinking that the Vernal office is the scammers. oh and then let me tell y'all how rude they were to my son when I took him in to sign up for service. they made fun of his names, and said what kind of parent gives their kid 4 names. well this parent does. very uncalled for to do to a future customer. I should have walked out instead of letting my son sign up for their service. read more
