I would highly dissuade you from using this store since I have gone there many times for assistance…read morewith service on my Samsung phone and have received no useful help, only excuses as to why it cannot be fixed. It is very discouraging that once you pay $800 for a phone it does not hold a charge and they keep giving you the run around over and over. It is shameful, but once they have your money and your contract you can't get out of it. My vote ,stay away.

I'm baffled by this location, the staff are all friendly enough....But they have no idea what they…read moreare doing, I switched to AT&T from Verizon and that was easy enough. But I made the mistake of upgrading my phone because I traded in my other and that was almost two months ago, the consultant that originally helped me told me that AT&T would send me a box and return label in the mail but it has yet to show up, I went to the store twice to try and fix this problem because I was supposed to get 50 dollars off my phone for my trade in, the first time I went the same consultant told me to wait another week and if the box hadn't show up to come back and he would send it himself. Well the box never shows, so I go back and the original consultant is there, but a new guys "helps" me by telling me that he won't take the phone unless I take it and get the screen repaired by his friend who is going to charge me 90 dollars, the screen has a hairline fracture across the top left corner, Also keep in mind I am only getting 50 dollars for the phone in the first place. No thanks. so I call customer service and that lady told me to wait for the box, I literally have no idea what's going to happen. At least the coverage is good but there are too many cooks in that kiitchen..

Everyone was ore than helpful and knowledgeable. Recently helped by Quan and Corie. Only downside…read moreis waiting to be seen can take some time, and if you are getting new things set up it can also take time. Honestly, i go in expecting that, and don't fault the individual store for it.

Every branch is the same, you can do anything on their app but can't go to feedback options…read more They promise many things on chat but when you get a bill, lots of payments should be made.

The service is no good even when you're on their 5G the customer service is horrible. They don't…read moreknow the meaning of customer service and they go ahead and charge your bank account without even sending you a final bill so if you'd like your bank account to go in the negatives, go ahead and give Verizon that would be a great way to go.

I only clicked one star because that is as low as I can check. My personal opinion is this store…read moreshould have -11 stars. Verizon pulled $700.00 out of my bank account because stupid me checked auto pay for the the $20.00 a month credit. Long story short my wife has been talking to Rue. Rue told my wife if we did not get a call from Verizon, to come back and talk to her. Well today after 2 hours Rue left in the middle of the conversation and went home. Then my wife asked for the manager and the manager shrugged her shoulders and started goofing around with her employees and ignored my wife completely. After some prodding we found out from Verizon customer service that this this store pulls stuff like this all the time. They apparently make offers to potential customers that are false and then Verizon catches it they take it from you account. We also tried to deal with corporate, through many hours of asking for a supervisor, they offered us $250 to go away. We did not except. If you find your self going to this store don't !! My wife is a preschool teacher and she should not have to put up being treated like this. I feel like I am in a Twilight Zone episode.

Learned my lesson do not use fake apple screen if you want it to work again. Had a simple cracked…read morescreen replaced and had to end up taking it for a genuine Apple repair. The fake screen overheated and would not charge and had a blue hue on the screen. DO NOT RECOMMEND.

I highly recommend this place if you need your phone repaired. Went in not sure if my phone would…read moreeven be fixable due to the water damage. The guy named Musa was excellent. In 15 minutes he was able to repair the broken glass and water damage. Thank you so much Musa! Reasonable price. Highly recommend 5 stars hands down!

Julian P. helped me quickly with my phone as it was inoperable. It took me longer to drive to the…read morestore. He was very kind and professional. Keep this man!

Appointment made. Saw early . Nice clean store and good air conditioning. Did charge for…read moreactivation claims store policy . Rep was fine overall. Plenty of parking .

I don't know why all the negative reviews! I went there yesterday afternoon to drop off two phones…read morefor trade-ins; I called and spoke to Dylan in the morning to let him know I'd be coming and why! When I got there, if I waited five minutes to be seen, it was too long! Right away, I was greeted by Dylan and within a couple of minutes, Jay comes over and takes care of me, processes my two phones, and within about 20 minutes, I was back out the door and on the way back home! Dylan and Jay provided exceptional, prompt, and friendly service, which added to the already positive experience! My wife and I have been here before, along with other family members, and the experience was always the same! I don't know what other people's experiences were, but personally and professionally, I HIGHLY recommend this AT&T Store and specifically, Dylan and Jay! You WON'T be disappointed!

Shabir and Dylan service was outstanding while upgrading my watch. Patience and respect with a…read morelittle humor made an everlasting mark for me. I will be coming back to this store to get my phone upgraded next.

Went to get a new screen for my iPhone 13 Pro Max. Pricing was better than I expected, they took my…read morephone while I went shopping and it was done when I came back. Customer Service was great Very convenient located in the Walmart. I would definitely go back if I had any issues with any other phones that I had

I went into the store yesterday.Located in walmart at 1800 Carl D Silver Parkway. I thought my…read morephone was cracked in so many places , dont remember the young man's name . He assured me all I needed was the screensaver. He told me about the ones he had. The one would work best for me. He also helped me find one. That would fit my budget. He was very nice, very friendly, very professional. And I wish I knew his name .it was about 3pm yesterday oct 9.2026. So if you have any problem with your phone.Please go to this location first.. I assure you you will not be disappointed..