I'm baffled by this location, the staff are all friendly enough....But they have no idea what they…read moreare doing, I switched to AT&T from Verizon and that was easy enough. But I made the mistake of upgrading my phone because I traded in my other and that was almost two months ago, the consultant that originally helped me told me that AT&T would send me a box and return label in the mail but it has yet to show up, I went to the store twice to try and fix this problem because I was supposed to get 50 dollars off my phone for my trade in, the first time I went the same consultant told me to wait another week and if the box hadn't show up to come back and he would send it himself. Well the box never shows, so I go back and the original consultant is there, but a new guys "helps" me by telling me that he won't take the phone unless I take it and get the screen repaired by his friend who is going to charge me 90 dollars, the screen has a hairline fracture across the top left corner, Also keep in mind I am only getting 50 dollars for the phone in the first place. No thanks. so I call customer service and that lady told me to wait for the box, I literally have no idea what's going to happen. At least the coverage is good but there are too many cooks in that kiitchen..

I would highly dissuade you from using this store since I have gone there many times for assistance…read morewith service on my Samsung phone and have received no useful help, only excuses as to why it cannot be fixed. It is very discouraging that once you pay $800 for a phone it does not hold a charge and they keep giving you the run around over and over. It is shameful, but once they have your money and your contract you can't get out of it. My vote ,stay away.

Everyone was ore than helpful and knowledgeable. Recently helped by Quan and Corie. Only downside…read moreis waiting to be seen can take some time, and if you are getting new things set up it can also take time. Honestly, i go in expecting that, and don't fault the individual store for it.

Every branch is the same, you can do anything on their app but can't go to feedback options…read more They promise many things on chat but when you get a bill, lots of payments should be made.

The service is no good even when you're on their 5G the customer service is horrible. They don't…read moreknow the meaning of customer service and they go ahead and charge your bank account without even sending you a final bill so if you'd like your bank account to go in the negatives, go ahead and give Verizon that would be a great way to go.

I only clicked one star because that is as low as I can check. My personal opinion is this store…read moreshould have -11 stars. Verizon pulled $700.00 out of my bank account because stupid me checked auto pay for the the $20.00 a month credit. Long story short my wife has been talking to Rue. Rue told my wife if we did not get a call from Verizon, to come back and talk to her. Well today after 2 hours Rue left in the middle of the conversation and went home. Then my wife asked for the manager and the manager shrugged her shoulders and started goofing around with her employees and ignored my wife completely. After some prodding we found out from Verizon customer service that this this store pulls stuff like this all the time. They apparently make offers to potential customers that are false and then Verizon catches it they take it from you account. We also tried to deal with corporate, through many hours of asking for a supervisor, they offered us $250 to go away. We did not except. If you find your self going to this store don't !! My wife is a preschool teacher and she should not have to put up being treated like this. I feel like I am in a Twilight Zone episode.

Learned my lesson do not use fake apple screen if you want it to work again. Had a simple cracked…read morescreen replaced and had to end up taking it for a genuine Apple repair. The fake screen overheated and would not charge and had a blue hue on the screen. DO NOT RECOMMEND.

I highly recommend this place if you need your phone repaired. Went in not sure if my phone would…read moreeven be fixable due to the water damage. The guy named Musa was excellent. In 15 minutes he was able to repair the broken glass and water damage. Thank you so much Musa! Reasonable price. Highly recommend 5 stars hands down!

Appointment made. Saw early . Nice clean store and good air conditioning. Did charge for…read moreactivation claims store policy . Rep was fine overall. Plenty of parking .

I recently moved to T-Mobile from Verizon after 10 years with Verizon. Verizon loses your online…read morepayment. takes 6 days to locate it and then bills you a late fee while the payment was in their possession from day one. After I left Verizon they sent me a final bill which I attempted to pay online with no success because they deleted my phone number in their database. This subsequently took visits to 3 different Verizon stores where they informed me I had no closing balance and to ignore all Verizon following correspondence. What a sh-t sh-w. Find another carrier. Kurt S Aerospace Engineer

I would give this store and AT&T a zero stars if I could. Placed an online order, "ready in 2…read morehours" at 5:05pm on May 6, 2026. Called the Central Park Fredericksburg at 7:03pm to see if my order would be ready before the store closed so I could make my way to the store 30 minutes from my house. Spoke with a male store employee who informed me that they did not in fact have the phone and could not fulfill the order. Although he could see my order the system he could not cancel it. Advised me to cancel the order in the APP so I could reorder for delivery. I was unable to cancel the order in the APP or online. Spent the next 2+ hours being bounced around AT&T chat feature and on the phone with customer service to be told that there is no way to cancel the order. After speaking with 5 different agents, a Manager in the Loyalty Department told me they cannot cancel the order sent to the store. There is actually no way to cancel said order. She advised I wait until the store reopened at 10am on May 7th, contact them again, verify they had my order and could not fulfill it. If they cannot fulfill the order, I could reorder a phone for shipping because the line was still showing available for upgrade. Contacted the Central Park store again at 10:33 am on May 7th. Spoke with a second male employee who could NOT find my previous order in the system and said they can't fulfill the order if they could see the order because don't have the device. I can see in the APP and Online account, it's still showing that the order went to the Central Park Fredericksburg VA store but they cannot locate it. 10:52am per advice of the Manager in the loyalty department last night, I reordered a phone to be sent to my daughter in NC. Line was still available for upgrade. Order processed with no issues. 11:43am receive a text that my in-store order at the Central Park Fredericksburg store is available for pick up. The same order they could not locate an hour before and told me 2X that the phone I ordered was NOT in stock. 1:30pm Show up to pick up the phone and store is unable to release the phone to me due to the phone in process to be shipped. Cannot cancel either phone. Have to wait 7-10 business days for the phone that was ordered in store to be returned via NON Pickup although we arrived to pick it up. Cannot cancel the phone for shipping and told by both STORE Manager and Loyalty department that it may not ship since the original order was fulfilled after being told 2X that it cannot be fulfilled and to reorder for shipping!!!!!! No one at AT&T is able to help! Not one of the 9 people we talked to can cancel either order and there is no way for the consumer to cancel the order! Daughter does not get a grad gift. If the second phone does show up for shipping it cannot be activated due to the phone sitting in the Fredericksburg store that I cannot have or cancel. WTF!!!!! We've been loyal customers since 2001. Not anymore. Keep your damn phones. Taking all 7 lines and moving on! Will also tell everyone I can that your customer service is nonexistent and loyal customers are not valued.

Wanted information on switching to ATT. I waited for the reps to finish with others BUT, when it…read morewas my turn, the rep walked past me to two women who walked in well after me! Did not acknowledge me at all to explain why I wasn't next. Apparently I wasn't a member the correct minority. I walked out.

Went to get a new screen for my iPhone 13 Pro Max. Pricing was better than I expected, they took my…read morephone while I went shopping and it was done when I came back. Customer Service was great Very convenient located in the Walmart. I would definitely go back if I had any issues with any other phones that I had

Hossain is amazing.Made sure I was very satisfied and I always come here...Keep up the great work.read more