I asked Marlin to transfer everything from old to new cell phone. It was my wife phone. So, at the…read moreend, she checked carefully the result. No questions so far. Thank you, Marline, good job! The office was clen, cool and NO waiting time for service! Andy Perlin.

I've been here a handful of times and everyone here has always been very helpful and friendly.read more

Now that T-Mobile is here theres no point. The competition is gone because they beat everything…read morearound. I'm not just saying that. I like Verizon. But saving serious cash with superior features switched me.

We went to the Verizon store because my wife's phone seemed to have a cracked screen. In just a few…read moreminutes, Jessica Hanson figured out that only the screen protector was cracked. She also cleaned debris from my phone's charging connector so that it is working again. And, she put me on a notification list so that I will be contacted when Home capacity is available for our location.

Do not go to this store. If you have a business account and have been a Verizon customer for maybe…read moredecades, they will not care! Customer service is lacking and as a customer, you cannot express and preference as they see it as rude. They are unprofessional and entitled and the customer does not really matter much. Thankfully, the professional sales staff on the phone processed my upgrade and my new iPad Pro order.

Do not go to this store...save your time and drive to the Cumming location. The Dawsonville store…read morelacks complete customer satisfaction. Their only interest is selling products then they send you home to set up your own phone. They will not set up your phone in the store. Sales people are rude and say the customer is not right we as Verizon employees are the ones who are right. Wow!

Kameron and Josh were extremely helpful when I had issues transferring the service to my new phone…read more They handled price changes and technical issues with Verizon for me and made the process pain free. Josh was extremely responsive and friendly during my wait. Kameron was very diligent and kept trying to search for better solutions to my problem.

For Erviya - you were awesome! I was in your store for the…read morefirst time this past Wed. Erviya was welcoming, knowledgeable and very helpful. She found solutions to all my phone problems and was very pleasant to work with. Thank you, Erviya.

Overheating laptop restored to like brand new!! Fast service , great communication and updates…read morethroughout. Absolutely awesome - recommend 100%

I've used Computer Medics 2 times in the past year, once to recover data from a failed hard drive…read moreused for storage and backup and the second time for a crashed hard drive on a laptop. Quick and efficient both times.

Obsoletely awful service, terrible experience. Had a warranty for glitchy software that they did…read morenot honor. Did not even try to help come to a solution or respect me as a customer. I have never experienced worse customer service. I thought it was an absolute joke. Their repair parts are trash and they know they are not worth the value. I was completely scammed and cussed at when I asked to speak with the manager- when I finally did speak to the manager he also cussed at me and would not honor the warrant. Would never recommend to anyone. Do not go. The prices may seem very slightly cheaper because everything about this is cheep.

Outstanding service and price to replace screen. They beat Best Buy by $120.00. It only took 30…read moreminutes

Zero Stars. Rude, Incompetent, and Deliberately Unhelpful…read more Let me set the scene. My phone died. I pay for AT&T insurance. Two days later, a replacement arrives, only to discover that AT&T's own system won't let you transfer an eSIM from a dead device to a new one. Not my fault. Not my problem to solve. But somehow, it became exactly that. Everything online failed. The app failed. I was forced to visit a store in person. Already an inconvenience. What happened next was completely unacceptable. The moment I walked in, the rep was visibly annoyed. His first words? "You should have done that over the phone." I didn't have another phone. That's why I was standing in front of him. Then came the identification issue. I presented a digital driver's license and a Georgia DDS-issued temporary license, both of which are legally recognized by federal, state, local, and financial institutions. The TSA uses these documents to board passengers onto aircraft. Banks accept them. Courts accept them. AT&T does not. His explanation? "Security." That word doesn't mean what he thinks it means. When I pushed back and asked for clarification, his response was, and I am not paraphrasing "I'm not doing this today." There was one other customer in the store. Four employees on the floor. I had an appointment. There was no reason for this level of indifference except a complete unwillingness to help. I had clearly interrupted something far more important, his coffee and his phone screen. When I asked for his name, he refused to give it. A colleague stepped in and offered a name as "Jim." Whether it was real is anyone's guess. Based on everything I witnessed, I'd say probably not. The result? I had to drive unannounced to a friend's house, because I had no working phone to call or text ahead, just to use their device to reach AT&T customer service. That call took over 30 minutes, not counting hold time. All of this because one employee decided customer service wasn't on his agenda. When employees feel comfortable refusing to give their name, dismissing legally valid identification, and responding to frustrated customers with open hostility, that's a management failure from top to bottom. I would not recommend this location to anyone. There are other AT&T stores, other carriers, and frankly other options entirely. AT&T, do better! Your customers deserve it.

If I could give zero stars, I would…read more The customer experience at this store is unacceptable. After checking in, I received an automated text stating that I would be notified when it was my turn and that I could add more time or cancel if needed. There were eight customers ahead of me, so I walked just two stores away while waiting. About 30 minutes later, I returned to find my name had disappeared from the queue. There was no one greeting customers or available to answer questions. When I finally found an employee, I was told my place had been canceled because I had left the store. That makes no sense given the automated text specifically says you'll be notified when it's your turn. If customers are expected to remain inside the store the entire time, that should be clearly communicated at check-in and in the text message. Instead, I was given conflicting information and lost my place in line. I can't tell whether this is an AT&T policy issue or simply poor management at this location, but either way the customer experience is unacceptable. This is my second bad experience at this store, and it's enough that I'm switching mobile carriers. It's especially disappointing because both my husband and I worked for AT&T for decades and loyal customers. We know the level of customer service the company is capable of delivering. This store falls well short of that standard.

I want to recognize Travis and his exceptional customer service! We were recently in the store…read morewith our elderly father to purchase a new phone as his was left beyond repair due to an accident. Travis understood that my sister and I were trying to help our father get settled since he was recently hospitalized and it was a stressful situation. He navigated the process so easily and helped us inform our father of small changes. He was even able to list us as authorized users on our parent's account due to their health issues and age. What we thought would be a difficult, time consuming and expensive process turned out to be a smooth transition with only a limited financial incursion. He was extremely helpful, respectful and very informative. I would definitely visit this store again for future needs if Travis is working.

I absolutely had the best experience at this store. Brenden was so helpful walked me thru the…read morephones and tv. He spent so much time with me to make sure we were good to go! Thanks for the excellent customer service and saving me over a $100 a month!